The check in was slow because the front desk could not find my booking. They failed to provide useful information about local dinning in the neighborhood and recommendation on tourist attraction. Their insufficient service does not match a luxury hotel like theirs.
Located in Yanta Qu within 2 miles (3 km) of Giant Wild Goose Pagoda, Hyatt Regency Xi An is within a few miles (5 km) of other popular sights such as Shaanxi History Museum. This 298-room, 5-star hotel has 3 restaurants along with conveniences like a full-service spa and an indoor pool. It's connected to the convention center in central Xi'an, and a short drive from Tang Paradise and Qujiangchi site Park.
There are multiple options for onsite dining with 3 restaurants, including Market, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
48-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, balconies, and iPod docks are also standard. Change of towels is available on request.
Built in 2016, the brand new Hyatt Regency Xi An features a full-service spa, an indoor pool, and a gym. If you drive, take advantage of free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a spa tub.
The check in was slow because the front desk could not find my booking. They failed to provide useful information about local dinning in the neighborhood and recommendation on tourist attraction. Their insufficient service does not match a luxury hotel like theirs.
Dear Guests, thank you for choosing Hyatt Regency Xi 'an and taking the time to provide feedback. We are very sorry to hear that your stay did not meet your expectations. The problems you mentioned, we have recorded and take necessary improvements. We look forward to seeing you again and giving us the opportunity to improve your impression.