Hotel Nikko Xiamen4.5 out of 5.0
Recent guest reviews
Beautiful from the outside, lobby is like you are walking into a gallery. Staff super friendly and helpful, breakfast a huge spread, room is comfortable but pretty dirty in the corners......needs a good detailing. No tea or way to make hot water in my room.
Since November 2016, I stayed this for several times. Overall excellent amenities and very nice services, I would like to rate five stars. Based on: It is a pleasant hotel with great politeness; Very clean nice and comfortable room with a great sea view, and bathroom as well; Very good breakfast buffet with wide selections. There is a traditional Japanese restaurant on 26th floor (the most top Japanese restaurant in Xiamen) , and two enjoyable restaurants are on the 5th floor. For taking taxis, guest can get help from hotel concierge. In addition, it takes about 5 minutes to walk to the beach.
We have been staying at Nikko Xiamen for five years in a row for the Xiamen stone fair, and I have finally been prompted to review the hotel. The service and facilities have definitely declined sharply in the five years. Barely any of the staff can speak English, which is an expectation for a hotel that advertises as such. They have now removed the breakfast at the Executive lounge on the 26th floor and moved it to the normal buffet, which is loud and busy during the fair. The lounge presentations have been moved downstairs to level 1, which is less intimate as anyone can walk in to pay for services. We asked for a coffee during one of the presentations and were told by a staff member that was folding towels to "make it yourself". This was not the case two years ago when staff in the Lounge would make it for you. The room has not changed in five years, and is started to wear out. During our stay, all the lights in the room were not working due to a short circuit. After an hour of 5 technicians trying to fix it at night we were told it could not be repaired. Management did offer us another room to shower and move to, but since it was the last night and it was very late, that did not solve any issues. We had to pack our bags in the morning using our phone torches. I am sad that such a good hotel has gone down hill so much, it was our go to hotel while in Xiamen but now we will be looking for an alternative.
Very bad experience of this hotel. Don't stay here. It looks ok but rooms smell bad, bed is hard and service is terrible. Other issues: - took 1.5 hours for room service (just spaghetti!). Poor handling of the compliant - they had locked fridge and then took all items away without asking - hot water takes ages to get hot - I know it's my choice to order but when room service price is high I expect something reasonable. Really bad value for money and one of the only places that can fail to make a reasonable spaghetti bolognaise - nothing much around it the hotel
Understand no circumstances to stay at this property. It is awful. STAY AWAY FROM IT. The name Hotel Nikko had just ruined by this property big time. It is not a real 5 Stars hotel as far as I m concerned. The staff switched me into 3 separate room on my resent visit because of the unpleasant smells in the room. I finally settled in one of them because it was at 1AM and I was tired of switching any more. The staff claimed the reason it smells because the local government mandated the hotel not to allow any window be open. The reason being president Xi is coming to Xiamen next month and all property around the area are not allow to open all windows. Thus, the fresh air can't be coming thru the window and caused the smelly room. This sounds absolutely insane. Finally, the hotel lobby, the hotel restaurant, and the corridors. All these public area AC was turn on properly. It felt like 30 degrees in some area. When as can the staff set the temperature lower or turn the fan higher, they all replied the control is being control by the superiors. The experience was absolutely horrendous. I will never come back even it will offer me at 0 dollars. STAY AWAYYYYYYYYY!
There are beautiful big suites in this hotel.also the rooms have a great view of the sea.staff is pleasant and speak english.the suites are spacious and have huge bathrooms.the location is good.food is ok,but could be better.
Stayed there for four nights. Luxurious hotel with high standards. Spacious clean rooms, nice lobby and bar. Good breakfast. Personnel has been very kind, however the level of english could be better. Still difficult to communicate fast and well. Very convenient for those who need to stay close to xiamen exhibition center. You avoid all traffic and distance, as hotel is 5 minutes from the fair.
Had always stayed in this hotel if I were to attend a convention fair at the convention centre which is just opposite the hotel. Great hotel, clean rooms, with Japanese toilet bowl. Nice buffet breakfast with wide Asian selections.
Hotel is a modern property, comfortably located. It is about 5 min walk from the Xiamen Exhibition complex, 20 min from Xiamen Rail station and airport. Staff is found young and humble and manage bits of English, which is a great relief in China. Check in and Check was very smooth. Great restaurants with some delectable menu are located on the 5th floor. If you are the explorer variety, a short walk (about 500m- 1 km.) will take you to street shops serving local cuisines, grocery stores, bakeries and beer. For taxis, take help from the hotel staff. No sights within walking distance and make sure you have your destination and hotel address translated in Chinese before you start your journey. The rooms are chic and large. Toilet is separate from the bath which is a huge relief if you are sharing room with your partner.
A good choice for business travelers. Modern, nicely furnished common spaces, nice and comfortable room and overall excellent amenities. Wifi was great, which is a rare find in China. Location was OK, pretty close to the convention center, but not particularly convenient to anything else. Overall good choice for a solo business trip, but would pick something with a bit more character and a better location for leisure/family trips.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located in Siming within a mile (2 km) of Xiamen International Convention and Exhibition Center, Hotel Nikko Xiamen is within a few miles (5 km) of Hai Yun Tai Beach. This 4.5-star hotel has 436 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Also nearby are Huihe Stone Cultural Park and Zhong Lun Park.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
All of Hotel Nikko Xiamen's 436 individually decorated rooms provide furnished balconies or patios, minibars, and free local calls. Guests can expect to find free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and desks are other standard amenities.
At Hotel Nikko Xiamen, guests have access to an indoor pool, free WiFi in public areas, and a conference center. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and express check-in.
Reviews from Trip Advisor
87.0% of guests recommend this hotelTotal of 136 reviews