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Hotel Nikko Xiamen

4.5 out of 5.0

Recent guest reviews

We have been staying at Nikko Xiamen for five years in a row for the Xiamen stone fair, and I have finally been prompted to review the hotel. The service and facilities have definitely declined sharply in the five years. Barely any of the staff can speak English, which is an expectation for a hotel that advertises as such. They have now removed the breakfast at the Executive lounge on the 26th floor and moved it to the normal buffet, which is loud and busy during the fair. The lounge presentations have been moved downstairs to level 1, which is less intimate as anyone can walk in to pay for services. We asked for a coffee during one of the presentations and were told by a staff member that was folding towels to "make it yourself". This was not the case two years ago when staff in the Lounge would make it for you. The room has not changed in five years, and is started to wear out. During our stay, all the lights in the room were not working due to a short circuit. After an hour of 5 technicians trying to fix it at night we were told it could not be repaired. Management did offer us another room to shower and move to, but since it was the last night and it was very late, that did not solve any issues. We had to pack our bags in the morning using our phone torches. I am sad that such a good hotel has gone down hill so much, it was our go to hotel while in Xiamen but now we will be looking for an alternative.

Very bad experience of this hotel. Don't stay here. It looks ok but rooms smell bad, bed is hard and service is terrible. Other issues: - took 1.5 hours for room service (just spaghetti!). Poor handling of the compliant - they had locked fridge and then took all items away without asking - hot water takes ages to get hot - I know it's my choice to order but when room service price is high I expect something reasonable. Really bad value for money and one of the only places that can fail to make a reasonable spaghetti bolognaise - nothing much around it the hotel

Understand no circumstances to stay at this property. It is awful. STAY AWAY FROM IT. The name Hotel Nikko had just ruined by this property big time. It is not a real 5 Stars hotel as far as I m concerned. The staff switched me into 3 separate room on my resent visit because of the unpleasant smells in the room. I finally settled in one of them because it was at 1AM and I was tired of switching any more. The staff claimed the reason it smells because the local government mandated the hotel not to allow any window be open. The reason being president Xi is coming to Xiamen next month and all property around the area are not allow to open all windows. Thus, the fresh air can't be coming thru the window and caused the smelly room. This sounds absolutely insane. Finally, the hotel lobby, the hotel restaurant, and the corridors. All these public area AC was turn on properly. It felt like 30 degrees in some area. When as can the staff set the temperature lower or turn the fan higher, they all replied the control is being control by the superiors. The experience was absolutely horrendous. I will never come back even it will offer me at 0 dollars. STAY AWAYYYYYYYYY!

There are beautiful big suites in this hotel.also the rooms have a great view of the sea.staff is pleasant and speak english.the suites are spacious and have huge bathrooms.the location is good.food is ok,but could be better.

Stayed there for four nights. Luxurious hotel with high standards. Spacious clean rooms, nice lobby and bar. Good breakfast. Personnel has been very kind, however the level of english could be better. Still difficult to communicate fast and well. Very convenient for those who need to stay close to xiamen exhibition center. You avoid all traffic and distance, as hotel is 5 minutes from the fair.

Had always stayed in this hotel if I were to attend a convention fair at the convention centre which is just opposite the hotel. Great hotel, clean rooms, with Japanese toilet bowl. Nice buffet breakfast with wide Asian selections.

Hotel is a modern property, comfortably located. It is about 5 min walk from the Xiamen Exhibition complex, 20 min from Xiamen Rail station and airport. Staff is found young and humble and manage bits of English, which is a great relief in China. Check in and Check was very smooth. Great restaurants with some delectable menu are located on the 5th floor. If you are the explorer variety, a short walk (about 500m- 1 km.) will take you to street shops serving local cuisines, grocery stores, bakeries and beer. For taxis, take help from the hotel staff. No sights within walking distance and make sure you have your destination and hotel address translated in Chinese before you start your journey. The rooms are chic and large. Toilet is separate from the bath which is a huge relief if you are sharing room with your partner.

A good choice for business travelers. Modern, nicely furnished common spaces, nice and comfortable room and overall excellent amenities. Wifi was great, which is a rare find in China. Location was OK, pretty close to the convention center, but not particularly convenient to anything else. Overall good choice for a solo business trip, but would pick something with a bit more character and a better location for leisure/family trips.

Everything about this hotel is good EXCEPT the lack of English spoken by staff. We've been travelling in China since 1990 and the jaw dropping changes across the whole country have been well documented. However the blame for lack of English in this hotel falls fair and square on the owners/management of the Nikko chain. Here's why. This hotel is where most people attending the huge annual CIFIT (trade/investment fair) stay. It's an ideal location, a short walk to the conference halls. So you would expect for this 5 days alone the hotel would put on competent English speakers. They don't. The staff got breakfast right on the fifth morning. Order a tea and a coffee and two cups (literally) of each arrived plus three jugs of milk. Splitting a bill at dinner took nearly an hour. The staff just couldn't get the gist that half the bill went on one room tab, the rest on another. The CIFIT conference is the main reason most travelers go to Xiamen, it's a newish city by China standards and there's little to see or buy so one would think the hotel owners/management would maximize every opportunity for the 5 days of the conference.. But no, even the simplest request or question at the front desk was usually met with a blank. Admittedly we're used to travelling in the bigger Chinese cities where reasonable English is mandatory for hotel staff but if the Nikko Xiamen wants to keep its business reputation and clientele intact, it needs to pull its finger out fast! For the sake of a taxi fare we will be trying another hotel next year.

"After staying in Nikko Dalian last year, I decided to stick to the Nikko brand during my visit to Xiamen. Nikko hotels never disappoint you. The rooms in Xiamen are large (I even had a balcony with a sea view). In order to get a better view, ask for a room in the upper floors of the hotel. Staff is great and helpful, even thought they do not speak great English, but nevertheless, friendly and helpful. Breakfast is great and offers a variety of dishes. The location: for me it was OK. However, if you want to hang out in Zhongshan lu, or near the Ferry Terminal, that is a little far, a cab costs 40 RMB, but if you have time, get the bus; 19a/b; 29; etc. they stop in front of the hotel, and they cost 1 RMB. Nikko Hotel is in a quiet area, 20 minutes away from the Gaoqi airport and the fare is 35-45 RMB, depending on the Terminal. The beach is not far. For Xiamen University and Nanputuo Temple, you need a cab or take a bus. I would recommend this hotel for your stay in Xiamen"

No. 199 Wenxing East Road Xiamen Fujian

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Siming within a mile (2 km) of Xiamen International Convention and Exhibition Center, Hotel Nikko Xiamen is within a few miles (5 km) of Zhong Lun Park. This 4.5-star hotel has 436 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Also nearby are Huihe Stone Cultural Park and Hai Yun Tai Beach.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All of Hotel Nikko Xiamen's 436 individually decorated rooms provide furnished balconies or patios, minibars, and free local calls. Guests can expect to find free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and desks are other standard amenities.


Property features

At Hotel Nikko Xiamen, guests have access to an indoor pool, free WiFi in public areas, and a conference center. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a business center, coffee/tea in a common area, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 133 reviews