Sheraton Xiamen Hotel4.5 out of 5.0
Recent guest reviews
My first time to China and my trust in Sheraton paid off!!! The hotel is quite old but cozy, clean and well located in the center of Xiamen! Most of all, all the staff members were very helpful and friendly which made my visit more welcoming!!! Will definitely come back to Sheraton if I get a chance for leisure or business!
A standard five star hotel with clean room and excellent service. Front desk gave us very warm welcome and farewell. The Italian chef and his team also presented very nice food on buffet. I will definitely come back next time .
Great hotel. Stayed for a full week. Staffs were polite and helpful. Check-in and out was fast. The room is huge and cleanliness is top notch. All amenities are available. Internet was very stable and fast. The hotel is located 15mins away from the airport. Stores and eateries are plentiful nearby the hotel. Breakfast is reasonable and has a wide spread of variety.
Very nice hotel. Very clean appearance. Nice firm beds where I have no trouble to sleep. I spend 180 days a year in hotel beds with lot of back pain. But not in Xiamen Sheraton. Big pool and gym for everyone. The breakfast buffet is very generous but loud. To invest in club lounge access is well invested money. I'm looking forward to my next stay.
This hotel was located close to restaurants and shops. Wi-fi was free and google/facebook was accessible. Rooms were spacious and clean. Hotel had a modern decor and included a lounge for elite members. Hotel staff was helpful but English-speaking was spotty. The breakfast buffet offered a wide assortment of western and asian food choices but the service was not very good. Food quality was average. I would look for other hotel choices the next time I visit Xiamen.
Am staying here for 5 nights and am very disappointed that I did not pick the Westin or DoubleTree where I stayed the last 2 times I visited Xiamen. The first room I was assigned was dusty and so they moved me to another room (don't know if I was downgraded to a standard room from a deluxe) but I really didn't care to ask as I was too tired to make a fuss. I have to say the staff is pretty good but not as personable as DoubleTree where they actually remember me and greeted me by name which was a nice touch. I am just Gold with both SPG and Hilton but I feel that I was treated better at the Hilton. I was given complimentary access to the Club Lounge the last time I stayed at the Westin without asking but I had to ask and negotiate for it here at the Sheraton and was told "only this time - one time, no next time...". Guess I wont be staying here next time. I will check out in 2 days and I hope they wont deny me a late checkout! However I do want to say, FO Ms Stella Chen has been very nice and makes an effort to say hello whenever she sees me. The location is good since its a short walk to the SM Mall.
Well, room was nice and clean, very good laundry service, however the breakfast experience was pretty awful, I thought it was coincident or may be one off issue, but I staying there for 7 nights, everyday in the morning, you have to queue outside the restaurant and waiting for their waitress to finish her call with others before you allow to go in with your room number, they won't escort you or find a table for you and your table will easily take away from others as they don't even serve drink to your table, well I thought drink is self service and fair enough to take our own, however the coffee machine always running out of water. When you try to ask for help, all their staff will treat you like invincible as they won't look at you and always gossip within their staff. Secondly, the food was horrible, limited choice and not fresh, they have eggs and local food station, but no one station there and you can't make instant order instead of taking massive and ready made food, nothing is fresh there, you won't see their manager or cooking chef taking care of the operation, the worst thing was all waitress not being trained. I don't think this hotel qualify for 5 star, it worst than budget hotel food. Please do not consider this hotel breakfast if you have other choice.
a good place to stay, on brand even lobby need improvemnt , signals , breakfast super at ADD , great food selections, big quantity , staff is friendly , i had dinner at Olea restaurant at second floor of the hotel, the Pizza was superb like in Italy. a good place a good locations for business trip, hotel is on the center of the town , so easy to reach ariport and other places, WIFI freen on rooms too, a good Sheraton on brand standards hotel.
You will simply love the food and warm hospitality. We make sure to visit every time we land in Xiamen with our Chinese friends. The restaurant owner not only recommends you the food but also helps not to order extra as per the portions. The ambience and location is awesome. Just walking distance from Sheraton.
I always stay at the Sheraton when I visit Xiamen on business. Arrived early and was put in a smaller room than normal , but 2 hrs later the receptionist called me to say she had a room more similar to my previous stays . I thought this was very good as I had not complained but they obviously new I was a frequent guest and made sure my stay was comfortable . In my opinion always best to pay a little more and go for a club room as you get the benefits of the club lounge.
Within a short walk of SM City Xiamen, Sheraton Xiamen Hotel is within 2 miles (3 km) of Cultural Art Center. This 360-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center. It's near the airport and also near Zhong Lun Park and Xianyue Park.
Enjoy dining at Olea Steak and Seafood, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
The 360 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and flat-screen TVs. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and ironing boards are also standard.
Guests of Sheraton Xiamen Hotel have access to an outdoor pool, a fitness center, and a spa tub. If you drive, self parking is CNY 20 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 674 reviews