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Sheraton Xiamen Hotel

4.5 out of 5.0

Recent guest reviews

Great hotel, everything is clean and up to standard. Breakfast had a great selection. We upgraded to the club floor and the gentleman there was very helpful, going the little bit extra to make our stay as comfortable as possible. The only reason I did not give 5 stars, is one or two staff members on occasion were not very pleasant. But this is mainly down to training and how hard it probably is to find passionate hospitality staff.

The hotel is at a good location, relatively out dated but nicely maintained. During check-in, we were allowed to park briefly at the entrance, which we appreciated very much. But tonight when we returned, things changed completely. It was raining and late, but even after we explained multiple times to the gate agent that we lived here and we would only park here briefly to drop off guests, the agent turned us down very rudely and abusively. He even tried to make body contact during the conversation. We had to tell him that during check in this was allowed and we were their top level guests. We asked to see his manager. Only after his manager showed up that this was resolved, without any apology though. Very disappointing.

Pleasantly surprised by the hotel and the property. Rooms are great and well equipped. Internet works good and the hotel restaurants, though expensive , provide quality food and choice. Location is good with a small walk thru street behind it. a few blocks further up , walking distance , is a large American type mall. Overall good staff and location.

I’ve been there for 1 week. The hotel is nice, the service is professional and the cleaning is good. You can find a good restaurant in the hotel. Reception is quite good and they can help you for whatever you need. The price is high compare to hotel hotel in the city, but is proportionally to the high service that you can get. The swimming pool is not really good as you can aspected. I suggest it

Conveniently located, friendly service, spacious rooms and tasty breakfast, the Sheraton Xiamen meets all of the Sheraton standards for excellence. I was upgraded to a nice suite, had a wonderful check in and check out experience and found the staff to go out of their way to assist me. I will certainly stay here again next time I am in the area.

Arrived on an early flight to Xiamen, despite morning rush a taxi ride took only around 15 min and 3USD. The all golden exterior of the property is eye catching. Went to 26th floor’s Executive Lounge to check in. Miss May, the Lounge manager welcomed me with a warm smile. She quickly completed formalities over a friendly chitchat with me. The Platinum Elite recognition was unbelievable. I needed 2 beds for that particular night, so I declined suite upgrade offer. Instead I was given a key to a huge twin bed room adjacent to presidential suite - the only such a big twin in the hotel. After a quick refresh I headed to the lounge for a breakfast. Later on I checked out health club. The swimming pool looked inviting and water temperature was OK but I went for sauna and hot pool instead. The club has a large rest area with plenty of day beds and I managed to have a refreshing nap there. I had meetings scheduled for the rest of the day so I couldn’t check out cocktails during happy hour in the lounge (5pm-7pm). The next day I went for breakfast in a restaurant on 2nd floor. The spread was decent and service welcoming and prompt. It was a pleasure to meet Miss May again while checking out in the Lounge. It’s hard to forget her professionalism and hospitality. I won’t hesitate to stay again in Sheraton Xiamen next time.

Within a short cab ride from the airport and a short walk from a large shopping center are just additional perk on top of wonderful, polite and helpful staff. The room is spacious, well appointed and clean. Bed is comfortable. I am all set for a hotel whenever visiting Xiamen, China.

Interesting location, just off a main thouroughfare of Xiamen Island, 10 minutes walk to the massive SM Malls, tranquil lake round the corner. 7 nights stay Check in was easy, polite, informative in the massive ground floor lobby. 5 elevators are enough, but sometimes the flashing lift coming sign is not always the first to arrive. My room was large with all the amenities, umbrella, ironing board, tea coffee, safe etc etc. Bathroom was good size with integral shower/bath which worked well. Absolutely fine room, apart from maybe the matress being a bit hard compared with marriott/hilton beds. Lounge was ok, maybe could start breakfast at 6am and happy hour finish later at 8pm? probably not large enough either. all in all, seems like I will be returning next year.

Had a quick one night stay on business trip. It is fair enough although, rooms are big and confortable. Front office was quick and efficient. Breakfast can do better ans it is a bit strange design with the place cut in 2 and you dont really realize that half of the buffet is 50 m away...

Took my little man for a night out and stay here at Sheraton Xiamen, checked in early and Sara Hu was nice enough to make sure we got a nice and really comfortable room which my 4 year old could really enjoy himself here, and after that we had a great dinner at the Waves restaurant with my colleague’s family, and two kids had a blast and we most certainly enjoyed the food and wonderful services by Kimmy Chen, Philip Zhang, Emily Huang, and others. The room was spacious and really comfortable, the little guy loved it! A nice gym/pool on the property as well, and a really nice bar in the lobby. Really, nothing better.

386-1 Jiahe Road Xiamen Fujian

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour health club

Located in Siming within a short walk of SM City Xiamen, Sheraton Xiamen Hotel is within 2 miles (3 km) of Cultural Art Center. This 360-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour health club, and free in-room WiFi. It's near the airport and also near Zhong Lun Park and Xianyue Park.


Dining

Enjoy dining at Olea Steak and Seafood, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 360 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and flat-screen TVs. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and ironing boards are also standard.


Property features

Sheraton Xiamen Hotel features an indoor pool, a children's pool, and a 24-hour health club. If you drive, self parking is CNY 60 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 726 reviews