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It took 3 tries and a change of room to be able to get into a room where the keys worked. The third try the front desk staff came in with the master key that still didn’t work. She eventually reassigned us a room. It was inconvenient having to go back and forth with a sleeping toddler .
The fact that this place actually has the audacity to require a $200 deposit from it's guests.
Some of the staff was very nice but the manager name Charles Saint Germain,was very disrespectful to me and my after we be staying there for six months never miss a payment
Clean, good location, great breakfast. No fridge, unpleasant cleanser odor.
The hotel itself was fine although dated. I didn’t like amount of noise that was allowed on the premises or the proximity of guests’ rooms during this covid era.
Great service very close to potomac mills
Shopping and foods nearby
I did not book with this hotel or reserved and they stole money from me $80 in Woodbridge va. Then I called and Richard and rog are no help they are terrible . Save your money
Always I spend the days at this hotel But now I have big surprises they charge you $100 Deposit or 200 cash and they don’t put your money back in one day always take 7 days with this guys to return your money back now is better to find a good hotel with more amenities like breakfast the excuses is about the virus and they don’t give nothing Holliday inn give breakfast for the same money so think twice And the toilet don’t work and the keys never working and they change me another room But now you guys be aware from this people
the rooms were so clean, but one of the bed that I have in my room the mattress was not comfortable. and I missed the breakfast, used to be so good, I understand for the Pandemic. :(
Upon arrival, there was no one at the front desk (it was late night though). Nevertheless, I had to wait for about 5 minutes, but still no one appeared. I had to call, then a worker came out. The room initially given had no fridge or microwave. I had to change it. First, I was told that there were no such rooms left (in a 6-story building), but after I insisted, a room was actually found. The AC in the room was blowing straight to the bed, so by the morning I got a bad cold and had to continue my travel being terribly sick. Another annoying thing about this hotel is that probably every room is paired with the next door room and shares a door inside, so there's barely any privacy as you can hear people in the other room and of course, they hear you. Definitely, not a pleasant place to stay.
It was convenient for me to stay there
Parties go on all night and it’s disturbing hotel doesn’t do anything about it
I enjoyed my stay here. Friendly staff and clean environment.
Best Western Potomac Mills places you within a short walk of Potomac Mills and within a mile (2 km) of Stonebridge at Potomac Town Center. This 172-room hotel has round-the-clock conveniences like a business center, a gym, and a front desk.
For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 9:00 AM.
All 172 rooms provide coffee makers, free local calls, and safes. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
At Best Western Potomac Mills, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.
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It took 3 tries and a change of room to be able to get into a room where the keys worked. The third try the front desk staff came in with the master key that still didn’t work. She eventually reassigned us a room. It was inconvenient having to go back and forth with a sleeping toddler .
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
The fact that this place actually has the audacity to require a $200 deposit from it's guests.
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
Some of the staff was very nice but the manager name Charles Saint Germain,was very disrespectful to me and my after we be staying there for six months never miss a payment
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
Clean, good location, great breakfast. No fridge, unpleasant cleanser odor.
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!
The hotel itself was fine although dated. I didn’t like amount of noise that was allowed on the premises or the proximity of guests’ rooms during this covid era.
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
Dear Anonymous, Thank you for choosing the Best Western, Potomac Mills and for taking time to post a rating of your stay on our behalf. We are sorry to learn that you experienced issues, which had a negative impact on your overall impression. Please visit us again in the future and give us an opportunity to exceed your expectations. Sincerely, Michael Hammond Asst. Director of Operations
Dear Anonymous, Thank you for choosing the Best Western, Potomac Mills and for posting your review on our behalf. We hope that you will stay with us again to give us another chance to meet all of your expectations. Sincerely, Michael Hammond Asst. Director of Operations
Great service very close to potomac mills
Dear Anonymous Guest, Thank you for choosing the Best Western, Potomac Mills and for taking the time to post a review on our behalf. We hope you will stay with us every time you visit the area. Sincerely, Michael Hammond Asst. Director of Operations
Dear Anonymous Guest, Thank you for choosing the Best Western, Potomac Mills and for posting a rating of your stay on our behalf. We are sorry to learn that we fell short of making an overall positive impression on you. Please visit us again and give us another opportunity to exceed all of your expectations. Sincerely, Michael Hammond Asst. Director of Operations
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. Your feedback is important to our progression to lead the industry in customer care. At your service!!