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Recent guest reviews

convenient and affordable

Comfortable

There was no microwave and fridge The staff was not helpful Our name was not in system and we had to call Orbitz directly. Orbitz normally provide a phone number to the managers

Bad communication

I booked a king size bed but I was given queens . The receptionist was rude and said we didn’t book the king size even though we showed her the booking confirmation that said one king size. Corridors are noisy, loud noises coming out of rooms all night.

The hotel installed lots of signs and postings all over the property's parking lot stating that the hotel is not responsible for any theft or damage to cars belonging to hotel guests at the facility. This invites criminals to the facility and it creates unsafe condition. Very bad. The hotel, instead, should install lots of security cameras and care for the security and safety of guests. I will not book a room in this hotel anymore. Disappointed.

👍

It took 3 tries and a change of room to be able to get into a room where the keys worked. The third try the front desk staff came in with the master key that still didn’t work. She eventually reassigned us a room. It was inconvenient having to go back and forth with a sleeping toddler .

The fact that this place actually has the audacity to require a $200 deposit from it's guests.

Some of the staff was very nice but the manager name Charles Saint Germain,was very disrespectful to me and my after we be staying there for six months never miss a payment

Clean, good location, great breakfast. No fridge, unpleasant cleanser odor.

The hotel itself was fine although dated. I didn’t like amount of noise that was allowed on the premises or the proximity of guests’ rooms during this covid era.

Great service very close to potomac mills

Potomac Mills Road Woodbridge VA

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Best Western Potomac Mills places you within a short walk of Potomac Mills and within a mile (2 km) of Sentara Northern Virginia Medical Center. This 172-room hotel has conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Each morning free breakfast is included with your stay.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes.


Property features

At Best Western Potomac Mills, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-in.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Sleeps 2

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Potomac Mills

Everyone (21) Couples (5) Family (14)
5
Everyone

convenient and affordable

By on Jul 25, 2022

Review comment responded on Jul 26, 2022

glad you enjoyed your stay

5
Family Family with small children

Comfortable

By on Jun 30, 2022

Review comment responded on Jul 1, 2022

glad you enjoyed your stay, hope to see you again.

4
Everyone

By on May 2, 2022

2
Family

There was no microwave and fridge The staff was not helpful Our name was not in system and we had to call Orbitz directly. Orbitz normally provide a phone number to the managers

By on Apr 19, 2022

2
Everyone

Bad communication

By on Mar 28, 2022

Review comment responded on Apr 13, 2022

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

2
Partner Couples

I booked a king size bed but I was given queens . The receptionist was rude and said we didn’t book the king size even though we showed her the booking confirmation that said one king size. Corridors are noisy, loud noises coming out of rooms all night.

By on Mar 27, 2022

Review comment responded on Apr 13, 2022

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

1
Everyone

By on Mar 21, 2022

5
Everyone

By on Dec 5, 2021

4
Everyone

By on Dec 1, 2021

2
Everyone

The hotel installed lots of signs and postings all over the property's parking lot stating that the hotel is not responsible for any theft or damage to cars belonging to hotel guests at the facility. This invites criminals to the facility and it creates unsafe condition. Very bad. The hotel, instead, should install lots of security cameras and care for the security and safety of guests. I will not book a room in this hotel anymore. Disappointed.

By , from Lock Haven on Oct 26, 2021

Review comment responded on Oct 29, 2021

Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!

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