convenient and affordable
Comfortable
There was no microwave and fridge The staff was not helpful Our name was not in system and we had to call Orbitz directly. Orbitz normally provide a phone number to the managers
Bad communication
I booked a king size bed but I was given queens . The receptionist was rude and said we didn’t book the king size even though we showed her the booking confirmation that said one king size. Corridors are noisy, loud noises coming out of rooms all night.
The hotel installed lots of signs and postings all over the property's parking lot stating that the hotel is not responsible for any theft or damage to cars belonging to hotel guests at the facility. This invites criminals to the facility and it creates unsafe condition. Very bad. The hotel, instead, should install lots of security cameras and care for the security and safety of guests. I will not book a room in this hotel anymore. Disappointed.
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It took 3 tries and a change of room to be able to get into a room where the keys worked. The third try the front desk staff came in with the master key that still didn’t work. She eventually reassigned us a room. It was inconvenient having to go back and forth with a sleeping toddler .
The fact that this place actually has the audacity to require a $200 deposit from it's guests.
Some of the staff was very nice but the manager name Charles Saint Germain,was very disrespectful to me and my after we be staying there for six months never miss a payment
Clean, good location, great breakfast. No fridge, unpleasant cleanser odor.
The hotel itself was fine although dated. I didn’t like amount of noise that was allowed on the premises or the proximity of guests’ rooms during this covid era.
Great service very close to potomac mills
Best Western Potomac Mills places you within a short walk of Potomac Mills and within a mile (2 km) of Sentara Northern Virginia Medical Center. This 172-room hotel has conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Each morning free breakfast is included with your stay.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes.
At Best Western Potomac Mills, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-in.
convenient and affordable
Comfortable
glad you enjoyed your stay, hope to see you again.
There was no microwave and fridge The staff was not helpful Our name was not in system and we had to call Orbitz directly. Orbitz normally provide a phone number to the managers
Bad communication
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
I booked a king size bed but I was given queens . The receptionist was rude and said we didn’t book the king size even though we showed her the booking confirmation that said one king size. Corridors are noisy, loud noises coming out of rooms all night.
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
The hotel installed lots of signs and postings all over the property's parking lot stating that the hotel is not responsible for any theft or damage to cars belonging to hotel guests at the facility. This invites criminals to the facility and it creates unsafe condition. Very bad. The hotel, instead, should install lots of security cameras and care for the security and safety of guests. I will not book a room in this hotel anymore. Disappointed.
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. I regret in this instance we did not live to our goal to lead the industry in customer care. We will take your comment as a training opportunity to improve upon our performance. At your service!!
glad you enjoyed your stay