The beds were like rocks, some of the staff was pleasant, but the front desk staff were rude and hurried, and we were the only people who were checking in.
The hotel was undergoing renovations, so maybe that was the problem, but it seemed it was just one thing after another... It's nice enough, and our room was mostly comfortable. However, the wifi wouldn't work. The front desk staff said the IT guy had been out that day and the wifi was working. After I refuted that and assured them that it was not, they said there was nothing they could do. Doesn't seem like a big deal except that I was traveling from the USA, so wifi was the only way I had to check in with things back home, so I was totally cutoff for the duration of our stay. Next, we went to the bar to get dinner. The bartender told us it would be a bit of a wait as several people had come down to get dinner at the same time. We decided to go ahead and stay as we thought it would take longer to find somewhere else to go and to get there than it would be to wait. It was over an hour from the time we ordered until we got our food. The next morning, as we (two 20-something women) were trying to get showered and ready and get down to the lake for a cruise, the outlets in our room stopped working. Someone from the reception desk came down to make sure I knew how to work an electrical outlet, then we were told that they'd send the handyman down to check it out. After about 20 minutes I called again and was told he didn't come in until noon. Check out was 11am, our lake cruise left at 11:10am. After I objected, they agreed to send someone right away. He flipped a fuse and got the outlets working and we were able to finish getting ready and out the door and made it just in time for the lake cruise. Overall, the hotel is cute, and just minutes from lake cruises, but I was not impressed by the rest. Maybe it'll be better once they've finished renovations.
Lake Windermere is within a 5-minute walk of The Burnside Hotel while other popular sites like World of Beatrix Potter are within a 15-minute stroll. This 4-star hotel welcomes guests with 57 rooms and conveniences like an indoor pool, free in-room WiFi, and a health club.
Enjoy a bite to eat at The Bar, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 8:00 AM to 10:00 AM.
All 57 rooms feature coffee makers, safes, and phones. 40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also available.
At The Burnside Hotel, guests enjoy features like an indoor pool, a health club, and a sauna. If you drive, self parking is GBP 12.00 per night, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and a terrace.
The beds were like rocks, some of the staff was pleasant, but the front desk staff were rude and hurried, and we were the only people who were checking in.
The hotel was undergoing renovations, so maybe that was the problem, but it seemed it was just one thing after another... It's nice enough, and our room was mostly comfortable. However, the wifi wouldn't work. The front desk staff said the IT guy had been out that day and the wifi was working. After I refuted that and assured them that it was not, they said there was nothing they could do. Doesn't seem like a big deal except that I was traveling from the USA, so wifi was the only way I had to check in with things back home, so I was totally cutoff for the duration of our stay. Next, we went to the bar to get dinner. The bartender told us it would be a bit of a wait as several people had come down to get dinner at the same time. We decided to go ahead and stay as we thought it would take longer to find somewhere else to go and to get there than it would be to wait. It was over an hour from the time we ordered until we got our food. The next morning, as we (two 20-something women) were trying to get showered and ready and get down to the lake for a cruise, the outlets in our room stopped working. Someone from the reception desk came down to make sure I knew how to work an electrical outlet, then we were told that they'd send the handyman down to check it out. After about 20 minutes I called again and was told he didn't come in until noon. Check out was 11am, our lake cruise left at 11:10am. After I objected, they agreed to send someone right away. He flipped a fuse and got the outlets working and we were able to finish getting ready and out the door and made it just in time for the lake cruise. Overall, the hotel is cute, and just minutes from lake cruises, but I was not impressed by the rest. Maybe it'll be better once they've finished renovations.
