Customer Service and cleanliness was excellent!! I loved the ambiance!
Staff was very helpful and the room was large. I would stay again.
Everything was perfect! I have no complaints! I will definitely be back next month.
Friendly staff, rooms are spacious. Loved my stay.
Comfortable hotel and spacious rooms. Close to train station and walking/running/bike path. Would stay here again.
We had a good stay. We were in the refurbished rooms that did not smell like dog, they were actually quite nice. Last time we stayed there, a dog had clearly been in the room and the smell would not leave. The kitchen , sleeper sofa and all the amenities were good The only draw back is that the heating was not working and sometimes the room was cold. However, it is a great location and we will probably stay there again.
While the staff was helpful and welcoming, and the suite was a good size, there were a number of things that were not great. the suite was far too warm, and there was no way to turn off the heat. We opened the windows, and there seemed to be midnight motorcycle racing in the street below (not the hotel's fault), resulting in a poor nights sleep. The buffet breakfast provided was edible, but perfunctory, in a rather small and uninviting space.
We had a great time at the Residence Inn. Not too far away from the heart of White Plains. It was a very spacious suite for the value spent. The only issue was that the room was too warm at some points during our stay. Other than that, it was a very comfortable stay. Definitely would recommend this to a friend.
Not enough room to park while checking in. Parking garage had very sharp turns and also steep inclines which made it quite precarious to negotiate. Parking garage not accessible to hotel elevator. Had to walk up or down concrete, steep stairwell. Also had to carry luggage through the stairwell and into lobby before getting to elevator to get to the room. Upon arrival room A/C was set to 52 degrees. Could not adjust temperature. Had to turn off unit completely. Next day, concierge provided a space heater.Very apprehensive to use it while sleeping for fear of fire. Staff very attentive Julie was a gem. The person tending to the breakfast was also friendly and personable. Sorry, would not return.
Why pay $300-500 a night in Manhattan just for "location" when you can have a large, fully-furnished one-bedroom apartment for a fraction of the cost - located just a five-minute walk and a comfortable 30-40-minute train ride to Grand Central Station. Fine restaurants nearby, hot breakfast in the hotel, ultra-clean rooms, cordial helpful staff, etc. etc. Eliminate the stress and expense: stay outside the city at this outstanding alternative!
Hotel and room is an ecclectic mix of retro and modern with an energizing atmoshpere in the lobby. Room was much nice than expected for the good price I got! Bed and pillows oh,so comfy! We probably would have been happy dining next door, but it was a pleasant walk to dozens of pubs, restaurants, and more! Short trip on foot to the Metro North station...then just a ride away from NYC (30 min. on express...45 or so on the non-express)
The staff was friendly, and the rooms clean, but the common areas, like the exercise room, hallways, and elevators were not very clean. It took away from the hotel
I stayed for 2 nights at the hotel. I'm not sure if this is supposed to be common knowledge - but Residence Inns do not have any room service/food provisions. This was a colossal inconvenience, especially considering the fact that White Plains has very few restaurants beyond downtown WP. Also - no shuttle services and a very poor store. On the plus side, the rooms are large and spacious. Plenty of appliances (living up to its "home away from home" sentiment), but they were very poorly maintained. The hotel is pet-friendly, but I'm not sure that I would want that as a business traveler. The hotel staff were very nice and accommodating. Overall - if you're a business traveler, avoid this, even if you save a couple of bucks. If you're truly trying to get an apartment experience away from home, then and then only should you consider this.
You probably know that the rooms are really suites with a spacious living room and a huge bedroom. Tiny kitchen in the corner. Very modern and well maintained. The lobby was purely functional but the staff was very friendly, so who cares! Skip the mediocre Chinese restaurant attached, because it's only a 3 block walk to the legendary Legal Seafood (from Boston) and several other decent restaurants. There's a sports bar/pub almost right across the street for a night cap. Better than I expected - I'd definitely stay here again.
The hotel itself is well-kept and a desirable place to stay. The staff is extremely friendly. Only complaint is that the kitchen has half a stove. I would have preferred a slightly bigger counter to cook on. However, I don't see that being a problem for most people looking to stay there. I would highly recommend.
Very comfortable room, slept great!
It was a good experience but parking lot very small.
Residence Inn by Marriott White Plains Westchester County places you within a 10-minute stroll of Galleria at White Plains and Pace University Law School. This 3-star hotel has 134 guestrooms and offers conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 134 accommodations feature kitchenettes and space to spread out with dining areas and sitting areas. Guests can expect free WiFi and Smart TVs with cable channels and Netflix. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and ironing boards are other standard amenities. Private bathrooms are not ensuite; weekly housekeeping is available.
Guests of Residence Inn by Marriott White Plains Westchester County enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. Self parking is available for USD 18 per day. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
Customer Service and cleanliness was excellent!! I loved the ambiance!
Thank you for choosing the Residence Inn White Plains Westchester County for your recent travels to White Plains. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!
Staff was very helpful and the room was large. I would stay again.
Everything was perfect! I have no complaints! I will definitely be back next month.
Thank you for staying with us at the Residence Inn White Plains. We are sorry to hear that you were not satisfied with your stay. Thank you for your feedback.
Friendly staff, rooms are spacious. Loved my stay.
Comfortable hotel and spacious rooms. Close to train station and walking/running/bike path. Would stay here again.
We had a good stay. We were in the refurbished rooms that did not smell like dog, they were actually quite nice. Last time we stayed there, a dog had clearly been in the room and the smell would not leave. The kitchen , sleeper sofa and all the amenities were good The only draw back is that the heating was not working and sometimes the room was cold. However, it is a great location and we will probably stay there again.
While the staff was helpful and welcoming, and the suite was a good size, there were a number of things that were not great. the suite was far too warm, and there was no way to turn off the heat. We opened the windows, and there seemed to be midnight motorcycle racing in the street below (not the hotel's fault), resulting in a poor nights sleep. The buffet breakfast provided was edible, but perfunctory, in a rather small and uninviting space.
Thank you for choosing the Residence Inn White Plains Westchester County for your recent travels to White Plains. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!