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InTown Suites Extended Stay West Palm Beach FL

Property class: 2

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Photo gallery for InTown Suites Extended Stay West Palm Beach FL

Private kitchen
Room
Living area
Private kitchen
Room

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

Explore the area

View in a map
5801 NORTH MILITARY TRAIL, West Palm Beach, FL, 33407
  • Place, Rapids Water Park
    ‪14 min walk‬
  • Place, CACTI Park of the Palm Beaches
    ‪3 min drive‬
  • Place, Cyberspeed Mall
    ‪3 min drive‬
  • Airport, President Donald J. Trump Intl. Airport (DJT)
    ‪14 min drive‬

Room options

View all photos for Upgraded Room, 1 Queen Bed

Room

Upgraded Room, 1 Queen Bed

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Upgraded Room, 2 Queen Beds

A hotel room with two beds, each with a grey quilted duvet and patterned pillows. There are framed pictures on the nightstands, a lamp, and a window with curtains.

Upgraded Room, 2 Queen Beds

  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 Queen Bed

Room

Premium Room, 1 Queen Bed

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Room

Premium Room, 2 Queen Beds

  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Upgraded Room, 1 Double Bed - Accessible

Room

Upgraded Room, 1 Double Bed - Accessible

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Upgraded Room, 2 Double Beds - Accessible

A hotel room with two beds, each with a grey quilted duvet and patterned pillows. There are framed pictures on the nightstands, a lamp, and a window with curtains.

Upgraded Room, 2 Double Beds - Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Upgraded Room, 1 Double Bed, Roll-in Shower

Room

Upgraded Room, 1 Double Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Upgraded Room, 2 Double Beds, Roll-in Shower

A hotel room with two beds, each with a grey quilted duvet and patterned pillows. There are framed pictures on the nightstands, a lamp, and a window with curtains.

Upgraded Room, 2 Double Beds, Roll-in Shower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Downtown West Palm Beach
  • Pool
  • Spa
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9.4 out of 10, Exceptional, 1,323 reviews
$177 nightly
The price is $199
Oct 4 - Oct 5
Total with taxes and fees
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About the neighborhood

West Palm Beach

Within a short walk of Rapids Water Park, InTown Suites Extended Stay West Palm Beach FL is within 2 miles (3 km) of CACTI Park of the Palm Beaches. Each of the 121 rooms at this hotel includes a kitchen, a dining area, and a sitting area.

What's nearby

  • Rapids Water Park - 14 min walk - 0.8 miles
  • CACTI Park of the Palm Beaches - 3 min drive - 1.1 miles
  • Cyberspeed Mall - 3 min drive - 1.1 miles
  • Palm Beach County Convention Center - 13 min drive - 8.0 miles
  • Clematis Street - 14 min drive - 8.3 miles

Getting around

  • Brightline West Palm Beach Station - 10 min drive
  • President Donald J. Trump Intl. Airport (DJT) - 11 min drive

Restaurants

  • ‪Wawa - ‬4 min drive
  • ‪RaceTrac - ‬2 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Wendy's - ‬4 min drive

About this property

InTown Suites Extended Stay West Palm Beach FL

Guests staying at InTown Suites Extended Stay West Palm Beach FL have access to laundry facilities, a vending machine, and an ATM. If you drive, take advantage of free parking.
Guests can expect free WiFi and 49-inch TVs with cable channels. Kitchens, dining areas, and sitting areas are other standard amenities. Weekly housekeeping is available.

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch TV with premium cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per accommodation, per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-7:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Property is also known as

InTown Suites Extended Stay West Palm Beach FL Hotel
InTown Suites Extended Stay West Palm Beach FL West Palm Beach

Frequently asked questions

Is a free cancellation option available at InTown Suites Extended Stay West Palm Beach FL?

InTown Suites Extended Stay West Palm Beach FL offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see around InTown Suites Extended Stay West Palm Beach FL?

This hotel is located in West Palm Beach within a short 12-minute walk of Rapids Water Park. You'll also find Port of Palm Beach and CACTI Park of the Palm Beaches within a short drive.

Does InTown Suites Extended Stay West Palm Beach FL have a casino on the premises?

No, InTown Suites Extended Stay West Palm Beach FL doesn't have a casino.

Will I find an indoor pool at InTown Suites Extended Stay West Palm Beach FL?

No, there is no indoor pool at this hotel.

Does InTown Suites Extended Stay West Palm Beach FL have a restaurant with a breakfast menu?

No, InTown Suites Extended Stay West Palm Beach FL doesn't have a restaurant that serves breakfast.

Will InTown Suites Extended Stay West Palm Beach FL allow pets to stay for free?

No, pets aren't allowed at InTown Suites Extended Stay West Palm Beach FL though service animals are welcome.

How far is the airport from InTown Suites Extended Stay West Palm Beach FL?

The closest major airport to InTown Suites Extended Stay West Palm Beach FL is President Donald J. Trump Intl. Airport (DJT), which is 7.5 mi away (11 minutes by car). Another top airport is Boca Raton, FL (BCT), which is located 29 mi away (32-minute drive).

InTown Suites Extended Stay West Palm Beach FL Reviews

Reviews

6.2
Rating 10 - Excellent. 30 out of 88 reviews
Rating 8 - Good. 11 out of 88 reviews
Rating 6 - Okay. 12 out of 88 reviews
Rating 4 - Poor. 6 out of 88 reviews
Rating 2 - Terrible. 29 out of 88 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC has a very high noise
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
Not really, but housekeeping and the manager moved quickly to fix the problem The property is much improved from what it used to be and the staff was friendly.
Stayed 7 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasnt clean as expected The front desk clerk ashton refused to refund deposit and refund money after early check out! I am furious and will never recommend staying there to my worst enemy.
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

You can tell it is an old building. Everything worked fine. Could use a closet, no where to hang clothes.
Stayed 7 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The place is not bad they tried upgrading the rooms which was OK however, there is no cart to be able to bring up your belongings so you have to carry them all the way through the hotel to your room.
You have to take out your own trash they don’t take it out for you so this is the result of everyone entering their own trash.
Stayed 8 nights in Jan 2026
Verified review

2/10 Terrible

Disliked: Staff & service
My reservation was not honored.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I found the property exactly what I was in need of. Great laundry and staff was helpful to meet my needs.
Stayed 12 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very friendly. Clean room.
Stayed 7 nights in Oct 2020
Verified review

10/10 Excellent

The employee Mr.Smith is so nice and does his job very well I truely recommend him a raise
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall decent experience. Bathroom light switch worked half the time and my food spoiled in the fridge, even with it turned to the coldest setting.
Stayed 7 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness
Not recommended
Stayed 14 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
No one at the property office to check us in. We had to find another hotel and deposit was not refunded.
Stayed 7 nights in Jun 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 8 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Should have offered a refund given the terrible condition of the room. Filthy and unsafe.
Stayed 8 nights in Mar 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The credit is bad because they didn't provide necessary amenities for every day hotel stay,so as a poor guest with low budget I gotta buy few staff stuff that they didn't provide like soaps, clean towels, toilet paper, coffee, etc so it was terrible, also restroom broken and they don't have customers service front desk 24/7
Stayed 7 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so noisy the people upstairs were up all night long doing I’m not sure what but pounding on the floor it was almost impossible to sleep and when you finally did they were up jumping up and down again.
Stayed 17 nights in Feb 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Know when you check in that there is no luggage rack to transport your items to an extended stay property. The sign right outside of the property says " fully furnished". There is a stove, microwave and refrigerator. There are no coffee pot, dishes, cups, glasses, pots, pans, utensils or hangers. There are 2 towels and one roll of toilet paper that will not be replaced for your stay. There is only one small bar of soap for the bathroom sink. Bring everything. That being said, this is clearly not meant to be a vacation rental. It is residential. There are many families living there full time. The school bus stops in the parking lot to bring and return the children residents to school. For this, I believe, they are supplying a great service to the community. After speaking with the friendly folks that live there, I learned that the property used to be inhabited by some of the most unsavory folks of our population. Positive changes have been made to make it a safe affordable living situation. I applaud that. I will choose a different property next year but wish them success in the service they are providing to the residents that live there.
Stayed 7 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and unfortunately had a very disappointing experience. From the moment I arrived, there were clear issues with cleanliness and overall management. The biggest problem was the presence of roaches in the room. Seeing multiple insects crawling around made it impossible to feel comfortable or safe, and it raised serious concerns about hygiene standards. This alone made the stay extremely unpleasant. The “General Manager” Charles was extremely rude! We booked a stay for a week coming in from out of town and were concerned about arriving close to closing office hours so we contacted the office with concerns to weigh our options. Charles dismissed us as if we were nothing, then when asked his name he became snappy. Additionally, there were groups of people hanging around outside the property at all hours, which made the environment feel unsafe and unwelcoming. Overall, I would not recommend staying here. Between the cleanliness issues, poor customer service, and uncomfortable atmosphere, this was easily one of the worst hotel experiences I’ve had! Pictures are falsely advertised for the property.
Stayed 7 nights in Mar 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I am writing to formally document and share my experience during a 14-day stay at InTown Suites Extended Stay West Palm Beach, which was deeply unsatisfactory and warrants immediate attention from management. Due to an emergency situation, we had limited lodging options and were required to remain at this property for an extended period. Unfortunately, the conditions we experienced throughout our stay were unacceptable. At check-in, we were informed that because we had a service dog, we were required to stay in a specific room designated for guests with dogs. This practice raises serious concerns regarding compliance with the Americans with Disabilities Act. Service animals are not classified as pets, and restricting guests to certain rooms on this basis is inappropriate and potentially discriminatory. Additionally, the room presented ongoing sanitation issues. We encountered well over a dozen roaches during our stay, despite maintaining a clean environment with no food debris. This indicates a larger pest control issue that was not properly addressed and made the room unsuitable for occupancy. Furthermore, the condition of the property does not align with the images and representations provided online. The advertising is misleading and does not accurately reflect the actual state of the accommodations.Given the length of our stay and the conditions we were required to endure, this experience fell significantly below any reasonable standard of hospitality.
Stayed 8 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
The manager put me out on my second day from paying 625$ for a week because someone that was coming to my room was drunk and called him out his name.. he called the police on him and put me out for trespassing like I did not have a room there and wouldn't talk to me locked the office and would not refund me my money . Then he only refunded me 298 and I paid 625
Stayed 7 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service from Charles who said he was the General Manager was terrible. Ashton, another person who worked at front desk was also lacking. The room was full of insects, the bathroom amenities had serious plumbing defects. The kitchen had a stove and fridge but you had to source pots, plates, utensils (which makes absolutely no sense for anyone traveling outside of West Palm Beach), I was an international traveler.No iron nor iron board provided. My booking started on March 13, 2026. I got to the hotel a little after 8PM, front desk was locked at 7PM. I called the number on the door as directed and the man who answered said he couldn't help, I had to return for check-in 11 AM on March 14, 2026. That instruction wasn't given when I made the booking. Conveniently when I pointed it out to the General Manager, the information changed on Expedia to say check-in ends at 7PM. Imagine being left stranded as an international traveller because the hotel you booked didn't leave clear instructions on their check -in policy. Thank God, I had alternative options for the night. When I checked in on March 14, 2026, I was told I was a no show, not true! So, my original reservation was cancelled and my 10days stay, changed to 7 days.....I stayed until the Monday, when I was told by Charles to check out because they didn't have a room to replace the defective one I was placed in...I was only refunded 3days. This Hotel not recommended, it is not suitable for guests. Zero Star!
Very uncomfortable stay with insects popping up in the room and bathroom we were checked in to.
Insect infested
Imagine being offered a dirty room that other guests stayed in with unspread bed and garbage in the room as an alternative to the defective room...Charles giving us attitude as if we wanted too much just because I pointed out that the room was dirty.
Serious plumbing issues in the bathroom. Very uncomfortable stay....when I made a complaint I was offered a dirty room as an alternative then told to check out because no other room was available....We were not properly refunded.
Stayed 10 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NOT IF YOU VALUE YOUR LIFE

IF YOU VALUE YOUR LIFE, DO NOT STAY HERE. The first thing visually that hits you is the false advertisement from their description of newly renovated rooms and pictures on their website. At the same time you are hit with that you are hit with very sour mildew smell. The room is dirty, dingy, poorly maintained and when I returned downstairs to ask for a different room more like the one that I had seen online, the office was already closed. Returned to my room and went to take a shower...water pressure pathetic and when I went to close the curtain there was dried up pepperoni pizza vomit/throw up on the inside of the shower curtain. The bed linens were stained and all of the furniture had stains. There were roaches, dead and alive around the kitchenette area. There was a dried drop of blood by the door. The entire night was miserable. The marijuana smoke smell was so strong it was literally as if someone was in my room smoking marijuana. There was loud music and arguing with frequently bottles being broken until 3:30am. I left as early as I felt safe enough to leave my room. The office was closed when I left so I called the number on the door later in the day in order to speak to the front desk person for a refund. I received $50 back. Called back for the remaining $585.84 and was told by front desk, refunds are up to corporate. Corporate says its their policy they do not give refunds. This place is unsafe, unsanitary and criminal and should be condemned.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Staff & service
N
Stayed 8 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not like the pictures i saw on line. Also it had roaches. I booked for a ten days but had to leave because of the condition of the room and they still charged me for all the ten days. Refuse to refund me anything back worse place to stay at
Stayed 10 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 7 nights in Feb 2022

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