Cold weak coffee - only a granola bar for breakfast. But the property and staff are awesome.
bathroom is a disgrace. I want a refund. I did not take reservation.
Strong smell in the hallways. Be advised that people can cook in their rooms. Needs better cleaning
The staff was friendly. The unit wasn’t clean properly, the tub had black marks around it. The Air condition smell like mildew. I didn’t stay for the duration, I left after 3 hours of the smell.
Sarah was very thoughtful and helpful. But the "breakfast" was a joke... coffe and snack bars....
Nothing really, it was the best price I could find for my budget.
Shower was broken, room was old and felt dirty, low clientel late into the evening with no management getting involved- overall the outside looked nice but the inside was terrible
The room smelled of cigarettes, there was a trail of ants moving into the room, the lighting was poor, the cealing was falling apart in the bathroom due to water damage, the shower drained slowly, the beds lacked appropriately sized sheets, and instead of a blanket there was just a second frilly sheet. It stated continental breakfast, but what we received was coffee and muffins.
I will not stay in this hotels again It’s run down looking and strange people around the enternce front door Bed was terrible and noisy and towels felt like they were 5000 times laundered You have no amenities in the room... shampoo conditioner etc No ability to make coffee or tea in the room Over all
It was nice and quiet and not too far from restaurant groceries stores and shopping centers
Was assited to a room already in use. No soap, no towels, no mirror. It was horrible
not much to add - very poor experience ................
Every thing was awesome will be back.the hotel is close to shopping mall
Had quite a wait at the front desk waiting to be checked in while I was the only person in the Lobby. After going to my room I was called and asked to return to the front desk due to the fact the form I signed at check in could not be found and would I please sign another one. The room had no utensils in it and it was never discussed at check in.
Located within 2 miles (3 km) of Rapids Water Park, Extended Stay America Suites West Palm Beach Northpnt Corpor is within 3 miles (5 km) of Palm Beach Kennel Club. This hotel has 73 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers, free toiletries, and slippers. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites West Palm Beach Northpnt Corpor have access to an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
Cold weak coffee - only a granola bar for breakfast. But the property and staff are awesome.
bathroom is a disgrace. I want a refund. I did not take reservation.
Clifford, thank you for taking the time to post your comments. We are concerned about the reservation-related problem you had and regret any inconvenience caused. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you reach them out directly. If you may have any queries, then you can get in touch with us as well. Thank you. Safe Travels! Sincerely, Hotel Management
Strong smell in the hallways. Be advised that people can cook in their rooms. Needs better cleaning
Thank you for staying at our hotel. We are disappointed that we did not meet your expectations for a pleasant stay. We apologize for the issue with regard to cleanliness. We will share this with our housekeeping team for their review and action. We appreciate your business and hope you will consider giving us another try. Sincerely, Hotel Management
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was friendly. The unit wasn’t clean properly, the tub had black marks around it. The Air condition smell like mildew. I didn’t stay for the duration, I left after 3 hours of the smell.
Please accept our apologies for the difficulties you had during your stay. Your feedback for the housekeeping and maintenance issues are discussed with the appropriate team to review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Sarah was very thoughtful and helpful. But the "breakfast" was a joke... coffe and snack bars....
Thank you for writing about your experience at Extended Stay America. We are delighted to know you found the service delivered by our team, especially by Sarah to be impressive and that you had a great stay. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Keith, thank you for being our guest at Extended Stay America. We are pleased to know that you were satisfied with your stay with us and were impressed with our friendly staff. That said, we are sorry you were not happy with our grab-and-go breakfast. Your feedback has been shared with our brand leaders to assist them in any future changes. It was good to have you here, and we hope to welcome you again soon. Sincerely, Hotel Management