Pretty bad
The tub in the hotel room backed up while taking a shower. Hotel should clean tub drains more often.
Liked the location for the event I was attending, breakfast was fantastic. The area around is nice for shopping and easy to get in and out. It's a bit antiquated but good regardless.
Good location. Staff was very helpful when we asked to move rooms. Good breakfast every morning. Wonderful patio area as well.
The Front Desk staff and breakfast people were great. LOVE that they take a great deal of pride in making sure the outside is clean, upkept, and inviting! What I did not like: They say there is room service, but come to find out, it's not room service, and were told (Very rudely) to do 'Uber Eats'. The bathtub stopper did not work, so no ability to take a bath. The A/C didn't circulate air very well, so it was either too cold or too hot; then the A/C started dripping inside the room in the middle of the night. But - all that said - I think it is a good property for a great price! Most of the staff was really sweet and helpful, must have been a bad day for the cranky ones..we all have them. Will I stay again?.. I hope so :-)
The place was super clean and beautiful by the pool. The customer service was top notch. Special shoit out to Ralph he went above and beyond for kids and I
sheets felt itchy and “damp”, and when turning the heat on, the ac unit grill started showing sparks. was very nerve to keep ac on overnight.
Great location, however, shower had no reliable warm water and front desk was not occupied by staff during normal business hours. No bell to ring. Staff eventually came, however, at the price of this hotel, waiting several minutes for both checkin and checkout is unreasonable. Room was clean.
Great service
Good 😌
Great place
This hotel is dingy, they have bright lights that shine through your room, the beds are old and uncomfortable, they had people outside smoking marijuana and playing basketball and swimming at around midnight. It didn’t feel safe. The staff was rude and wouldn’t give me food unless I put on a mask even though the state of Florida has a no mask required mandate. All the while 2 feet from me were people eating white no masks. Ridiculous!
Close to outlets, target, restaurants and highway.
The place was beautiful, well maintained inside and out. The pool was great just wish it had a Jacuzzi. It had pet friendly rooms and areas that worked well for us.
The staff was super attentive! Enjoyed the breakfast area & eating
It was clean and quiet. Breakfast was excellant. Room was not cool at all
Located in Land of the Presidents within a 5-minute walk of Palm Beach Outlets, Best Western Palm Beach Lakes is within a few miles (5 km) of other popular sights like Palm Beach Kennel Club. This hotel has 135 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free continental breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect 32-inch flat-screen TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
At Best Western Palm Beach Lakes, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, and an airport shuttle (available on request) for USD 25 per room roundtrip. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Pretty bad
The tub in the hotel room backed up while taking a shower. Hotel should clean tub drains more often.
Thank you for staying with us. We appreciate your feedback.
Liked the location for the event I was attending, breakfast was fantastic. The area around is nice for shopping and easy to get in and out. It's a bit antiquated but good regardless.
Thank you for staying with us. We are very happy to hear that you had a pleasant stay.
Good location. Staff was very helpful when we asked to move rooms. Good breakfast every morning. Wonderful patio area as well.
Thank you. We are happy to hear that you enjoyed the stay.
The Front Desk staff and breakfast people were great. LOVE that they take a great deal of pride in making sure the outside is clean, upkept, and inviting! What I did not like: They say there is room service, but come to find out, it's not room service, and were told (Very rudely) to do 'Uber Eats'. The bathtub stopper did not work, so no ability to take a bath. The A/C didn't circulate air very well, so it was either too cold or too hot; then the A/C started dripping inside the room in the middle of the night. But - all that said - I think it is a good property for a great price! Most of the staff was really sweet and helpful, must have been a bad day for the cranky ones..we all have them. Will I stay again?.. I hope so :-)
Thank you for staying with us. We appreciate your feedback. We are sorry you experienced issues during your stay. Please accept our apology. We are happy to hear that you will consider giving us another chance and stay with us again. Hope you can come back and visit us again soon.
The place was super clean and beautiful by the pool. The customer service was top notch. Special shoit out to Ralph he went above and beyond for kids and I
Thank you for staying with us. We appreciate your feedback, thank you for sharing. We are very happy to hear that you enjoyed the stay.
sheets felt itchy and “damp”, and when turning the heat on, the ac unit grill started showing sparks. was very nerve to keep ac on overnight.
Thank you for staying with us. We appreciate your feedback.
Great location, however, shower had no reliable warm water and front desk was not occupied by staff during normal business hours. No bell to ring. Staff eventually came, however, at the price of this hotel, waiting several minutes for both checkin and checkout is unreasonable. Room was clean.
Thank you, we appreciate your feedback.
Great service
Thank you!
Good 😌
Thank you!
We appreciate your feedback. We are sorry you were not happy and we did not meet your expectations. Please accept our apology.