Arcade Hotels in West Naples

"I had a really pleasant stay at this hotel and would definitely recommend it. The property was very clean throughout, and my room was spacious, comfortable, and well-maintained. The hotel offers great amenities, and one of my favorite parts was the beautiful views of the water, which made the experience feel even more relaxing even though I was traveling for business. The breakfast buffet was good - there were plenty of good options to choose from, and everything I tried was fresh and satisfying. I also had dinner at the hotel’s restaurant, where I ordered the grandma’s chicken dish which was absolutely delicious. When I first arrived, my assigned room was located very close to the elevator and had a connecting door. As a female traveling alone, this made me a bit uneasy. I went back down to the front desk to ask about alternatives, and that’s when I met Alex. At the time, I didn’t realize he was the manager, but he took my concerns seriously right away. He listened carefully and immediately found me a different room that was farther from the elevators and did not have an adjoining door. I really appreciated how thoughtfully he handled the situation. His care and attention made me feel much more comfortable and truly enhanced my overall stay. It’s that kind of service that makes a place stand out, and I’m very grateful for it."

"Last time I was there, my main complaint was not having a shower car . To my surprise after 4 years, there was two in my room. Spa is top tier . We call it the happy place !!"

"When you check in the staff are not friendly. They don’t inform you of basic things like how to access the internet or how to utilize the fitness amenities or what any of the amenities are. I called them to extend my stay one day because I was playing in a tournament and I was told that was fine. When I returned to my room the day of my original checkout date I discovered they locked me out of my room. When I called the front desk there is not an apology for any inconvenience. Also, even though I requested a quiet location of the hotel, they put my room directly in front of the restaurant where I could hear every rattling plate which required me to move rooms, which is in need of updating. Poorest customer service I have encountered and Expedia doesn’t help because I tried to call them and they do not help!!"