Mercure Wellington Abel Tasman3.5 out of 5.0
Recent guest reviews
The location is good but because of the great location there is traffic noise and drunk people noise, this going to happen but due to no air conditioning in your room you HAVE to leave your window open or melt, so you hear everything!! So it is very noisy especially the car park you look on from one side of the hotel, not in its self a great issue (not a great view but you are in the city) but the car park has the flooring which causes all cars tyres to squeal as the cars turn corners no matter what speed they are doing and with your window open to try not to boil, it is very loud, and goes on all night. Also for some unknown reason people like to sit on the top floor of the garage and drink and smoke so that is fun too (not) The decor is tired, no bottled water in the room. One thing I don’t like is there are no spy holes in your door so if someone knocks you have no idea who it is and the lifts are available for everyone to use so anyone can gain access to the bedroom floors. The walls are very thin and you can hear your neighbours. But the room service food was excellent, really really good food. Sorry not a great stay.
Nice hotel, clean room and friendly staff. Not the most modern, and one of the beds was a bit worn down, but all ok. Decent breakfast buffet, but not excellent. No safety box in the room. Centrally located, but yet a quite quiet and nice location.
Overall a good hotel, a little dated, but value for money. Shower in the bathroom was a little disappointing - still had shower curtain - very 90s! Staff were very helpful and very accomodating with arranging a late night meal.
Had a fantastic stay. Spacious room. Clean and well managed. Lifts available. Friendly staff. Awesome harbour view from top floors. Most of the attractions are accessible as hotel is situated at the city centre.
We had a good stay at this hotel. It is in easy walking distance of many things-Botanical Gardens, International Food Court, lots of restaurants, shopping etc. The room was good. Service was excellent, especially, by the front desk clerk, Luna, who went above and beyond to help us. The parking garage was a bit small and we could not park our mid size sedan. We had to park in a garage down the street. They have a restaurant in the hotel, that serves a continental breakfasts, for a price.
the traffic noise is enough for me not to return - but my stay there was the worst hotel stay I've had in years! Check in was not friendly OR helpful. after confusing parking instructions and resulting issues, my return and plea for help was again not addressed in a friendly or helpful manner. A very frustrating start. The ONLY reason I booked here was for the free breakfast promo that was running - but it got deleted from my booking somehow when it was refreshed!!! For the amount I paid, I was really disappointed in the amenities. No aircon in the room and when we needed to open the window for air - the traffic noise was even worse, especially as we were put in a corner room of a busy intersection. I'm a fan of Accor, but no special treatment at all here for Accor members, not even a smile! For some reason, the ratings on this page keep auto populating to excellent
We had a superior room which was filthy shabby and dated, the carpet had coloured stains over a foot wide in 3 places. The wall paper was torn and marked. The fridge was unstable so it fell forward when you opened the door. There were marks on the curtains. We had prepaid for 3 nights or would have moved elsewhere. We were moved on 2 nights to a standard room which was fractionally cleaner. I was so disappointed that this hotel was listed on the Accor website as I had complete faith that Accor had a certain standard which i would find acceptable. This hotel was not up to my standard.
The hotel was on the corner of a busy street and it was a nightmare to stop outside because of the one way system. Once we checked in, we then had to park the car in the hotel's underground garage. Don't attempt this unless you have a smallish car as it is very restricted space wise. The hotel itself was comfortable and well equipped. Our room was warm and although on a busy street, we were on floor 6 and didn't hear the traffic noise. There were earplugs in the bedside cabinet just in case they were needed. We ate at Bistro 169 which is the hotel restaurant and chose the special offer of a main course including a glass of wine for $29. Food was very good and the staff pleasant and very helpful. Apart from the parking problem, we found the location perfect for sightseeing and for catching the Interislander ferry to South Island.
Wellington is a compact city, and the Mercure is located in the heart of things. It's only a couple of blocks from the airport bus stop (inbound) and another block or two beyond that to the stop for the outbound airport bus. Reception and housekeeping staff are excellent. I requested a quieter room away from the street and elevator, and I was very pleased to have a room that met that request. It sacrificed any sort of view, but I'd rather sleep well than have a spectacular view but sleep poorly. A standard double provides plenty of space to move about. Very comfortable bed, a sitting chair, large desk and chair, flat screen telly, sizable armoire, and a spacious bathroom made the room a pleasant retreat from Wellington's variable weather (the winds howled and the rain poured the last couple of days I was in town). From the hotel, practically every major Wellington site is within walking distance. The cafes and restaurants of Cuba Street, Te Papa, the Cable Car, and Wellington Railway Station (for ease of access to depart Wellington for day trips via rail) are all just minutes away. A taxi rank is directly across the street should you find yourself stuck in inclement weather (NZ$11 from the hotel to Te Papa). I used the self-service laundry in the basement/underground car park), and it was a snap. I purchased detergent from the front desk and was able to do two loads of laundry with no wait.
Arrived late at night so rang to gain entry to reception. Stayed 4 nights. Very quiet. Small room but enough space for the 3 of us. Having a microwave, dishes and a proper kitchen sink was handy. Having a tea towel would be useful but we had spare hand towels from the bathroom to use. Beds comfy. Spare powerpoints near beds and above desk. Big window so lots of natural light. Wifi free with Accor membership. Laundry took a little longer as machine stopped a few times due to being unbalanced. Did not need dryer as clothes dried in 24hrs being on hangers in room. Full supermarket a few blocks down Willis St, used public bus stop round the corner to get to Zealandia but otherwise generally walked everywhere. Did not use the restaurant as we always ended up being out and about elsewhere!
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 520 reviews