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Recent guest reviews

We liked the water park stuff.

Holiday inn express is consistently excellent. This hotel in watertown lived up to the best standards of all hotels And specifically of all holiday inn express hotels. Bravo

My kids and i loved the bed and the swimmimg area especially the water slide they couldnt get enough of it the staff were very friemdly and kind

Biggest Holiday Inn Express I have stayed. Very good for familes because it has a pool with a huge water slide. Clean and very convenient

Nice hotel, great location, clean and comfortable rooms

Got snowed in , because of storm hotel staff couldn’t get into work . Breakfast was out of food for most of morning but totally understandable. They tried there best.

Clean and comfortable Resterant across the street felt like a home cooked meal

The bed were not as comfortable and sheets and linen were not smelling clean.

We had a family get together and very accommodating!

My only disappointment was that the person checking us in didn't seem to really know what she was doing. We booked through Orbtiz, and had already paid for the room. She didn't really understand that that was the case, and insisted that we show the credit card we booked with giving us the last four digits of a number to match. We didn't have a credit card with those numbers, and were confused why it mattered since it was already paid for, and the card needed for incidentals shouldn't matter if it was the same. It turned out that the numbers she was giving us were "Expedia numbers" (same as Orbitz I guess), and it didn't matter. It all turned out fine, just a little chaotic. My father-in-law was also checking in, and hadn't yet paid for a room. She forgot to even ask him for a card at all until they were already walking to their room and she called them back. Maybe she was new to the job, not sure.

Easy access from the highway and just across the highway from all amenities. Great pool area and great breakfast! Gas station and restaurant next door.

Very good hotel only stayed one night but liked everything. Especially liked breakfast buffet not 5 star dining but one of the nicest ones I've had on my business travels. Only thing I could complain about was the pillows way over stuffed but that's more of a personal preferance not the hotels fault.

The staff was extremely helpful when I came in last minute looking for a room. The maids had our room cleaned early so I was allowed to check in a few hours early which really helped my busy day move right along. Fairly cheap and very clean! Loved it!

The room was very comfortable. The staff was very friendly. It would have been nice to have a refrigerator. My only complaint were the kids running up and down the halls all evening and past ten.

I think this is the perfect place to stay in Watertown. The city is small and everything is pretty close so the location doesn't really matter. But, this just seems clean and newer than other places. Plus, the waterpark is a lot of fun. All my kids who range in age from 4 to 11 had fun swimming there. We were able to have pizza and beer and just hang out while they had fun. The staff also consistenly washed and replaced the towels at the pool area which has been a problem at numerous places we've been to.

This was my first stay at this property (or at a Holiday Inn Express). The 2 room suite was an amazing place to relax and get caught up on some work while on the road. The front desk staff was very informed and helpful with my questions. The breakfast was incredible. This was the best complimentary breakfast that I have had...it was a great way to start the day. The best part was the Breakfast Hospitality person. I think her name was Christy and she was extremely pleasant and upbeat. She kept the breakfast buffet well stocked and very clean...kudos to her! There is no doubt that I will be staying at this property next time I am in Watertown, and because of this awesome experience, will be quick to book another Holiday Inn Express on my next trip!!

Restful, just what we needed for a short stay. Breakfast people were very friendly--acted like she wanted to be there & was quite helpful. Don't remember her name, but she is young, tall, dark hair with a ponytail--very active & acted as if she cared about the customer

9th Ave Se Watertown SD

Hotel highlights

  • Free breakfast
  • Free in-room WiFi
  • Free uncovered self parking
  • Outdoor pool and indoor pool

SureStay Plus Hotel by Best Western Watertown places you within a 5-minute drive of Terry Redlin Museum and within a 10-minute drive of other popular attractions like Watertown Family Aquatic Center. This 66-room hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool.


Dining

Free breakfast is included with your stay.


Rooms

All 66 rooms feature coffee makers, free local calls, and ironing boards. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks and wardrobes or closets are also standard.


Property features

SureStay Plus Hotel by Best Western Watertown features an indoor pool, an outdoor pool, and a children's pool. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a 24-hour fitness center, a spa tub, and WiFi in public areas.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Jetted Tub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Watertown

Everyone (9) Business (3) Couples (5) Family (7) Other (1)
4
Family Family with small children Partner Couples Friends

We liked the water park stuff.

By on May 17, 2021

Review comment responded on Jun 9, 2021

Glad you had fun in our waterpark! Please come and enjoy it again soon!

3
Everyone

By on Jan 7, 2020

Review comment responded on Jan 8, 2020

Thank you for the review.

5
Everyone

By on Oct 10, 2019

Review comment responded on Oct 11, 2019

Thank you for the 5 star review

5
Friends

Holiday inn express is consistently excellent. This hotel in watertown lived up to the best standards of all hotels And specifically of all holiday inn express hotels. Bravo

By on Oct 9, 2019

Review comment responded on Oct 9, 2019

We would like to thank you for taking the time to write a review. We appreciate your feedback and value your loyalty. We lokk forward to seeing you again the next time you are in our area!

5
Family Family with small children Family

My kids and i loved the bed and the swimmimg area especially the water slide they couldnt get enough of it the staff were very friemdly and kind

By on Sep 12, 2019

Review comment responded on Sep 12, 2019

We would like to thank you for your recent review. We are very happy to hear that you enjoyed swimming and loved the bed. We greatly appreciate your feedback. We look forward to seeing you again the next time you are in our area!

5
Family

Biggest Holiday Inn Express I have stayed. Very good for familes because it has a pool with a huge water slide. Clean and very convenient

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Ana, thank you for your recent review. We are very happy to hear that you enjoyed your stay with us! We hope to see you again the next next time you are in our area

2
Everyone

By on Apr 18, 2019

Review comment responded on Apr 18, 2019

We would like to thank you for taking the time to write a review. We would like to apologize that you did not like your stay! We greatly value your feedback.

5
Everyone

Nice hotel, great location, clean and comfortable rooms

By on Jan 29, 2019

Review comment responded on Feb 5, 2019

Thank you for your recent review. We are very haapy to hear that you enjoyed your stay! We look forward to seeing you again soon.

4
Everyone

Got snowed in , because of storm hotel staff couldn’t get into work . Breakfast was out of food for most of morning but totally understandable. They tried there best.

By , from Watertown S.D. on Jan 1, 2019

Review comment responded on Jan 2, 2019

Thank you for your recent review. We would like to apologize for the issues you had during your stay. We greatly value your feedback.

5
Everyone

Clean and comfortable Resterant across the street felt like a home cooked meal

By on Oct 26, 2018

Review comment responded on Oct 26, 2018

Thank you for your recent review. We are very happy to hear that you enjoyed your stay!

SureStay Plus Hotel by Best Western Watertown

3901 9th Ave Se, Watertown, SD 57201
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