Skip to main content
Beginning of main content

Recent guest reviews

I enjoyed my stay. Relaxing environment

King sized bed and not too far from other areas of interest

I think it is very overpriced for what you get. There isn't much to do in the area and the casino itself is not very clean and everything is overpriced. The conert that we went for was horrible, the sound was definitely the worst, couldn't hardly understand what the were singing, been to many shows there and same thing , horrible sound, sounds like the music is coming through a tunnel. That is the last show i will ever pay for at Del Lago.

System was down so they couldn’t check anyone in. When they were finally able to get people into rooms, I was given a different room than I booked. No offers of comping anything even though as a guest I was highly frustrated and inconvenienced.

The property was clean the beds and pillows are horrible and I checked in a king bed room and it's actually a queen bed room..Soo not happy

The staff was extremely welcoming and friendly. The complimentary champagne upon check in was a nice touch.

Best hotel I’ve ever stayed at. Very modern and clean!

Place is great .Food options however were not as expected.Need a bit more variety in this area

Clean, modern, comfortable. A nice variety of food & gaming

The cleanliness of the room the comfort of the beds was superb. I ended up sick and spending most of the time in my room it was a very comfortable room.

Great experience all around. The staff is very friendly and our room was incredible.

Beautiful property. Plenty of parking. Could use a 24 hour coffee shop. We arrived at midnight and it was closing. Perfect rooms, clean and spacious! Very comfortable beds!! A larger mirror with an outlet nearby would have been perfect as it was hard getting ready with 2 people in the room that both needed outlets, lighting and mirrors!! Guess a man designed these rooms?

The room was top-notch in every way. I felt everything was clean and up scale. Very relaxing.

The room was nice and clean. We were happy the casino was non smoking.

room was clean and beautiful. overlooked parking but didn’t really matter to us. the buffet at casino was great!

Route 414 Waterloo NY

Hotel highlights

  • Steps from del Lago Resort & Casino
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Del Lago Resort & Casino places you within a 10-minute drive of popular sights such as Waterloo Premium Outlets and Montezuma Winery. This 205-room, 4-star hotel has a full-service spa, a casino, and 7 restaurants.


Dining

Enjoy dining at Vine Bar & Grill, one of 7 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of del Lago Resort & Casino's 205 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, safes, and desks.


Property features

Guests of del Lago Resort & Casino have access to a full-service spa, a casino, and a nightclub. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 100.00 per vehicle one way. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this spa hotel include a health club, free WiFi in public areas, and a business center.

Room options

Room, 1 King Bed, Refrigerator

1 King Bed | Sleeps 3

Junior Studio Suite, 1 King Bed, Refrigerator

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Refrigerator

2 Queen Beds | Sleeps 4

Premium Room, 2 Queen Beds, Refrigerator

2 Queen Beds | Sleeps 4

Guest reviews for del Lago Resort & Casino

Everyone (25) Couples (8) Family (5)
5
Everyone

I enjoyed my stay. Relaxing environment

By on May 24, 2021

Review comment responded on May 24, 2021

Thank you for your review. We are so glad you enjoyed your stay.

5
Everyone

By on May 14, 2021

Review comment responded on May 24, 2021

Thank you for your review. We hope to see you again soon!

4
Family

King sized bed and not too far from other areas of interest

By on Mar 8, 2021

Review comment responded on Mar 9, 2021

Thank you so much for your review. We hope to see you again soon!

4
Everyone

By on Jan 24, 2021

Review comment responded on Feb 3, 2021

Erin, Thank you for your review.

3
Partner Couples

I think it is very overpriced for what you get. There isn't much to do in the area and the casino itself is not very clean and everything is overpriced. The conert that we went for was horrible, the sound was definitely the worst, couldn't hardly understand what the were singing, been to many shows there and same thing , horrible sound, sounds like the music is coming through a tunnel. That is the last show i will ever pay for at Del Lago.

By on Mar 1, 2020

Review comment responded on Mar 1, 2020

Thank you for your review. Please feel free to stop at the front desk to inquire what there is to do in the Finger Lakes. We would be happy to suggest things in the area! We appreciate your feedback regarding the concert venue.

2
Everyone

System was down so they couldn’t check anyone in. When they were finally able to get people into rooms, I was given a different room than I booked. No offers of comping anything even though as a guest I was highly frustrated and inconvenienced.

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

We sincerely apologize for any inconveniences that you experienced. We would be happy to discuss this further with you.

2
Partner Couples

The property was clean the beds and pillows are horrible and I checked in a king bed room and it's actually a queen bed room..Soo not happy

By , from Queensbury NY on Feb 7, 2020

Review comment responded on Feb 9, 2020

David, We apologize for the experience you had as this is not typical for our property. We will work harder to improve these issues.

5
Friends

The staff was extremely welcoming and friendly. The complimentary champagne upon check in was a nice touch.

By on Jan 28, 2020

Review comment responded on Feb 3, 2020

Thank you for your review. We are so glad you enjoyed your stay!

5
Partner Couples

Best hotel I’ve ever stayed at. Very modern and clean!

By on Jan 11, 2020

Review comment responded on Jan 11, 2020

Thank you for your review. We are so glad you enjoyed your stay with us.

4
Everyone

By on Dec 8, 2019

Review comment responded on Dec 8, 2019

Thank you for your review! We hope to see you again soon.

del Lago Resort & Casino

1133 Route 414, Waterloo, NY 13165
url importing http://www.orbitz.com/Waterloo-Hotels-del-Lago-Resort-&-Casino.h18258309-p2.Hotel-Reviews
There was an error importing /Waterloo-Hotels-del-Lago-Resort-&-Casino.h18258309-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Waterloo-Hotels-del-Lago-Resort-&-Casino.h18258309-p2.Hotel-Reviews