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Recent guest reviews

Great!

Nice place

Not gambling friendly machine tighter then ever , will not return

Hotel and room was beautiful. Only downside was lack of dining choices that were open. Breakfast was only available at one place and the line was extremely long. Could not wait so had to leave without eating and spent $$ elsewhere

The hotel room was excellent, modern and clean. The casino is nice, smaller and food and drink are reasonably priced. The concert venue is state of the art and as a musician, I look forward to more concert experiences there!

Na

This was my first time staying at the hotel and I cannot say enough about how friendly and efficient the staff was! From the front desk to the cleaning staff, everyone went out of their way to assist us. The rooms are clean, spacious and comfortable. I have been to the casino before and I have left a critical review of the bartenders and honestly have gone to the other main casino because of that. But something has definitely changed because they were attentive, friendly and professional! We went to a concert in the Vine, not a bad seat in the house...sound was great, seats were comfortable, ushers were helpful and the venue was easy to enter and exit. We will definitely be back thanks to a very pleasant experience provided by all of your staff.

Perfect for Finger Lake access

New facility really nice rooms. Unfortunately I was originally given a room that smelled like an hash tray. But the staff was able to switch me to a different room.

Disappointed with the buffet

no attention to detail

Problem I had was my wife and I came in before 4pm check in time, they took my payment and information, after that was done we were told that they would call us when our room was ready. An hour later at 5pm , no call we the went back to the front desk where we asked what is going on. It was 1 hour past our check in time and our still was not ready. They then gave us another room.

I enjoyed my stay. Relaxing environment

King sized bed and not too far from other areas of interest

I think it is very overpriced for what you get. There isn't much to do in the area and the casino itself is not very clean and everything is overpriced. The conert that we went for was horrible, the sound was definitely the worst, couldn't hardly understand what the were singing, been to many shows there and same thing , horrible sound, sounds like the music is coming through a tunnel. That is the last show i will ever pay for at Del Lago.

System was down so they couldn’t check anyone in. When they were finally able to get people into rooms, I was given a different room than I booked. No offers of comping anything even though as a guest I was highly frustrated and inconvenienced.

Route 414 Waterloo NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Del Lago Resort & Casino places you within a 10-minute drive of popular sights such as Montezuma Winery and National Memorial Day Museum. This 205-room, 4-star hotel has a full-service spa, a casino, and 7 restaurants.


Dining

Enjoy dining at Vine Bar & Grill, one of 7 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is available for a fee.


Rooms

Guests can expect free WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, minibars, and coffee makers are also available.


Property features

Guests of del Lago Resort & Casino have access to a full-service spa, a casino, and a nightclub. There's free parking, and an airport shuttle (available 24 hours) for USD 100.00 per vehicle one way. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this spa hotel include a gym, free WiFi in public areas, and a business center.

Room options

Room, 1 King Bed, Refrigerator

1 King Bed | Sleeps 3

Junior Studio Suite, 1 King Bed, Refrigerator

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Refrigerator

2 Queen Beds | Sleeps 4

Premium Room, 2 Queen Beds, Refrigerator

2 Queen Beds | Sleeps 4

Guest reviews for del Lago Resort & Casino

Everyone (12) Couples (11) Family (8)
5
Partner Couples

Great!

By , from Canandaigua on Oct 23, 2022

Review comment responded on Oct 23, 2022

Gillian,Thank you for taking the time to share your feedback with us. We are glad to hear you enjoyed your stay, and we hope you will visit us again soon!

5
Family

Nice place

By on Oct 10, 2022

Review comment responded on Oct 11, 2022

Sarathy,Thank you for sharing your feedback with us. We are glad to hear you had an enjoyable visit.

3
Family

Not gambling friendly machine tighter then ever , will not return

By on Sep 11, 2022

5
Partner Couples

Hotel and room was beautiful. Only downside was lack of dining choices that were open. Breakfast was only available at one place and the line was extremely long. Could not wait so had to leave without eating and spent $$ elsewhere

By on Aug 23, 2022

Review comment responded on Aug 25, 2022

Diane,Thank you for sharing your feedback with us. We are glad to hear you enjoyed your hotel stay. We will share your feedback with our food and beverage team regarding dining options.

5
Everyone

By on Apr 7, 2022

5
Partner Couples

The hotel room was excellent, modern and clean. The casino is nice, smaller and food and drink are reasonably priced. The concert venue is state of the art and as a musician, I look forward to more concert experiences there!

By on Nov 28, 2021

Review comment responded on Nov 28, 2021

Michael, Thank you for your review. We are so glad you enjoyed your stay with us as well as the Vine theater. We hope to see you again soon!

5
Friends

Na

By on Nov 6, 2021

Review comment responded on Nov 7, 2021

Tammy, Thank you for your review. We hope to see you again soon!

5
Friends

This was my first time staying at the hotel and I cannot say enough about how friendly and efficient the staff was! From the front desk to the cleaning staff, everyone went out of their way to assist us. The rooms are clean, spacious and comfortable. I have been to the casino before and I have left a critical review of the bartenders and honestly have gone to the other main casino because of that. But something has definitely changed because they were attentive, friendly and professional! We went to a concert in the Vine, not a bad seat in the house...sound was great, seats were comfortable, ushers were helpful and the venue was easy to enter and exit. We will definitely be back thanks to a very pleasant experience provided by all of your staff.

By on Oct 31, 2021

Review comment responded on Nov 1, 2021

Susan, Thank you for the review. We are so glad we were able to provide exceptional service throughout del Lago during your stay. We look forward to your next stay with us!

5
Friends

Perfect for Finger Lake access

By on Oct 17, 2021

Review comment responded on Oct 17, 2021

Bob, Thank you for your review. We hope to see you again soon!

4
Business Business

New facility really nice rooms. Unfortunately I was originally given a room that smelled like an hash tray. But the staff was able to switch me to a different room.

By on Sep 17, 2021

Review comment responded on Sep 20, 2021

Michael, Thank you for your review. We apologize for the inconveniences you experienced with your original room but are so glad we were able to resolve it in a timely manner.

del Lago Resort & Casino

1133 Route 414, Waterloo, NY 13165
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