Slow check in process. Room is very small. Beds are small and not comfortable. Surprise fees added once there and not apart of the “total” price listed on the online reservation. If I’d known that I would have stayed somewhere else. Won’t stay here again. Employees at Starbucks didn’t know how to make most of the drinks on the menu. Paid for my drink to just throw it away and not drink it.
Quiet, near Metro and airport
The conference staff was exceptional. Especially Charlie, a sweet lady who really went above and beyond at every meal! Also, Emmanuel served at every meal and was my favorite bartender! That man works all day and all night! You have great staff and they should be rewarded accordingly.
I stayed one night in this hotel. It was very close to the DCA airport. Hotel had a shuttle service to the air port. It runs every 30 min. But I wanted and take the metro. I wanted to try the public transportation to get to the airport. DCA has metro station right in the airport. It was easy. Crystal City Metro station is approximately in 5 min walking distance from the hotel. Room was quiet, clean, pleasant design of the bathroom, everything is working well, people were friendly and available even very late at night at the front desk in the lobby. I like surroundings of the hotel. Cristal city looks beautiful. I used Amazon store near hotel to buy my food. It was in 5 min walk.
Very nice and friendly staff who helped us save money for parking instead of paying for the garage! The room was well spaced and clean, nice colors and very modern aesthetic. The hotel is conveniently close to many stores, shops, and restaurants so there's lots to see and try. We enjoyed our stay very much!
Good location
Great location, friendly staff.
Check in was great. Very welcoming and smiling faces.
It was fine. Clean enough. Weird hours for the Starbucks, hours on the sign don’t match hours found on Google or the Starbucks app so someone should check that.
Booked 2 double beds but not available at check-in. Instead in suite with sofa bed. Toilet didn’t flush well, bath tub didn’t drain well.
Rooms are a bit outdated and bathrooms are cramped
Clean and quiet
Hotel was nice and clean, appreciated the fact that you have to have a room key to go up the elevator, adds a layer of safety. Staff was nice. Shuttle service every 30 minutes.
The location was close to everything i needed.
The staff was very friendly and accommodating. There were a lot of stranded passengers and they treated each one very well. Great location! Would definitely choose to stay here again.
The from desk lady was acting very rude.
Search at Orbitz site shows this property with free parking as one of the amenities. But that is not true. Parking costs about an extra $30 which is collected at the time of check-in. Misled by Orbitz search engine.
Service was great, restaurant was awesome. Really great food, and there was a Starbucks in the hotel. My family won’t stay anywhere else while visiting our daughter in college. The price was right as well!
Great hotel and location. Have to pay for parking though. Rooms were in good condition and clean. Dining was just ok, would be nice to have a better restaurant. We would stay here again.
Located in Crystal City within 2 miles (3 km) of Arlington National Cemetery, Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel is within a few miles (5 km) of other popular sights such as National Mall. This 308-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a free airport shuttle.
In addition to a restaurant onsite, there is also a gastropub where you can enjoy a drink. You can get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Guests can expect free WiFi and 43-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and safes are other standard amenities.
Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel features a gym, free WiFi in public areas, and conference space. If you drive, self parking is USD 40 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, express check-in, and free newspapers.
Slow check in process. Room is very small. Beds are small and not comfortable. Surprise fees added once there and not apart of the “total” price listed on the online reservation. If I’d known that I would have stayed somewhere else. Won’t stay here again. Employees at Starbucks didn’t know how to make most of the drinks on the menu. Paid for my drink to just throw it away and not drink it.
Quiet, near Metro and airport
Thank you so much for your feedback! We appreciate it!
The conference staff was exceptional. Especially Charlie, a sweet lady who really went above and beyond at every meal! Also, Emmanuel served at every meal and was my favorite bartender! That man works all day and all night! You have great staff and they should be rewarded accordingly.
Thank you for your valued feedback. We appreciate you recognizing the banquet staff by name for their hard work. We'll be sure to share your comments with the team. Looking forward to hosting you again!
I stayed one night in this hotel. It was very close to the DCA airport. Hotel had a shuttle service to the air port. It runs every 30 min. But I wanted and take the metro. I wanted to try the public transportation to get to the airport. DCA has metro station right in the airport. It was easy. Crystal City Metro station is approximately in 5 min walking distance from the hotel. Room was quiet, clean, pleasant design of the bathroom, everything is working well, people were friendly and available even very late at night at the front desk in the lobby. I like surroundings of the hotel. Cristal city looks beautiful. I used Amazon store near hotel to buy my food. It was in 5 min walk.
We appreciate your valued feedback. Very happy to hear that you enjoyed your experience with us.
Very nice and friendly staff who helped us save money for parking instead of paying for the garage! The room was well spaced and clean, nice colors and very modern aesthetic. The hotel is conveniently close to many stores, shops, and restaurants so there's lots to see and try. We enjoyed our stay very much!
Thank you for staying with us and we really appreciate for your comments.
Good location
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely, Jessica Ambrocio Guest Service Agent
Great location, friendly staff.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jessica Ambrocio Guest Service Agent
Check in was great. Very welcoming and smiling faces.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jessica Ambrocio Guest Service Agent
It was fine. Clean enough. Weird hours for the Starbucks, hours on the sign don’t match hours found on Google or the Starbucks app so someone should check that.
Dear Laura, Thank you for taking time to review your stay with us at Crowne Plaza Crystal City. I am so sorry to hear that you were unable to sleep due to noised caused by noisy neighbors. We can always address this during your stay if it is reported to the front desk. Upon your next stay we can try to put you in a room at the end of the hall so that it's a little further from the other rooms to limit the amount of noise disturbances. I hope this will not deter you from staying with us again in the future. We look forward to having you again. Thanks so much. Kind Regards, Teresa Luong Front Office Manager
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.