In general it was a nice hotel, just not the easiest to get to if you coming from any direction aside from the north down I35 going south. We were disappointed that the hot spa was closed. They had cordoned it off with pool chairs but it would have been more convenient if they faxed the chairs outwards so guest could at least have a place to sit or place their things. Otherwise using the pool furniture as a fence really limited where people could rest their things or sit down. We had reserved a suite with two double beds and a pullout sleeper sofa. The beds were super comfortable, but the mattress on the pullout couch was horrible. You could feel every spring. We tried layering the back cushions on it and extra pillows, but the kids ended up squeezing in bed with us. Breakfast offerings were fine but they ran out of danishes quickly. I would suggest they move the location of the waffle station away from the corner, as if causes a large trafffic jam and people can’t reach the things nearby. But overall, the place was remarkably quiet for our room being next to the elevators, the main beds super comfortable, and it was great to have an indoor pool.
Very nice staff
Furniture in the hallway: Wouldn't clean room when asked: Turned off the water for over an hour: The smell was not healthy. Never again...
Before , choosing this property I called to see if the amenities were working . And I spoke to Russell , who informed me that the pool and hot tub were working as of that day , he even stated that it was “heated pool” and all amenities were working , when arriving two hours later , pool was cold and hot tub not working .
When I arrived your staff member was smoking a cigarette outside. I stood and waited for him to finish his cigarette until he came to check me in. Ridiculous
I liked the nice spacious room and the nice service.
If you enjoy swimming and you like toilet water, this is the place for you. The pool was slimy and full of dirt. The room was clean and the staff was pleasant and helpful.
Only have ice machine on first floor.
Although the highway construction is inconvenient, the hotel is very nice and worth the effort to stay there. Very impressed with how clean the hotel well was and how friendly the staff were.
I love the place and very convenient yo to everything.
I received a call during the day before check in confirming if I needed any accommodations to my room. I advised I did not and reconfirmed durning check in. Still received an accommodated room. I also advised during the call that I would have a pet with me. When I asked about this during check in the room was also not marked for that. Not sure what the point in the call was in the first place as nothing changed.
Room was spacious and clean. Staff very friendly.
Excellent hotel
While I appreciate the room being clean, the smell of cleaning solution was overwhelming. It's great to have the rooms freshly cleaned, but they need to allow time to air out the room a bit before guest enter.
Clean, great check in and large rooms with everything one could need... I would totally stay here again!
There were roaches in the bathroom, old, highway is torn up outside the hotel
Nice and clean rooms, friendly staff.
Comfort Suites Waco North - Near University Area places you within 3 miles (5 km) of popular attractions like Baylor University and Magnolia Market at the Silos. This 94-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. At the end of the day, relax with a drink at the bar/lounge.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, dining areas, and sitting areas.
Guests staying at Comfort Suites Waco North - Near University Area enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a spa tub, conference space, and a business center.
In general it was a nice hotel, just not the easiest to get to if you coming from any direction aside from the north down I35 going south. We were disappointed that the hot spa was closed. They had cordoned it off with pool chairs but it would have been more convenient if they faxed the chairs outwards so guest could at least have a place to sit or place their things. Otherwise using the pool furniture as a fence really limited where people could rest their things or sit down. We had reserved a suite with two double beds and a pullout sleeper sofa. The beds were super comfortable, but the mattress on the pullout couch was horrible. You could feel every spring. We tried layering the back cushions on it and extra pillows, but the kids ended up squeezing in bed with us. Breakfast offerings were fine but they ran out of danishes quickly. I would suggest they move the location of the waffle station away from the corner, as if causes a large trafffic jam and people can’t reach the things nearby. But overall, the place was remarkably quiet for our room being next to the elevators, the main beds super comfortable, and it was great to have an indoor pool.
Very nice staff
Furniture in the hallway: Wouldn't clean room when asked: Turned off the water for over an hour: The smell was not healthy. Never again...
Before , choosing this property I called to see if the amenities were working . And I spoke to Russell , who informed me that the pool and hot tub were working as of that day , he even stated that it was “heated pool” and all amenities were working , when arriving two hours later , pool was cold and hot tub not working .
When I arrived your staff member was smoking a cigarette outside. I stood and waited for him to finish his cigarette until he came to check me in. Ridiculous
I liked the nice spacious room and the nice service.
If you enjoy swimming and you like toilet water, this is the place for you. The pool was slimy and full of dirt. The room was clean and the staff was pleasant and helpful.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Only have ice machine on first floor.
Although the highway construction is inconvenient, the hotel is very nice and worth the effort to stay there. Very impressed with how clean the hotel well was and how friendly the staff were.
Dear April,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Manager