Parking..
It was okay
The pictures must have been taken when the hotel first opened. The room smelled, couch was dirty, lower quality furniture, really room in gener. Dead roach was smashed against the wall of the evaluator on floor 7, indoor pool was lower quality. I would expect the entire experience from a motel, but not a hotel and not by the explanation/claim from the hotel's listing on their website.
Very nice hotel right on the beach
Very friendly and helpful staff. Rooms are becoming dated and in need of updates but are very clean and have all of the amenities. Room keys worked sometimes and sometimes not. We'd certainly come back.
Staff was nice, but the hotel definitely edits their photos. The hotel itself is very old and it is showing the lack of upkeep. Very old paint on the walls that is chipping and all over the floors in the rooms, rolled up carpets and dirty towels would lay in the walk ways for hours, closet doors did not close because settling made it impossible. The place also smelled old and musty in general. Not the worst experience I had and I will give kudos to the staff for helping as much as they could, but it is not a place I would go back to if I could avoid it.
Very nice stay. Room was well equipped with a kitchenette as well as separate sitting area.
The location and its access to the beach
Check in was slow. However, it was New Year's Eve. We had some trouble with keys not working and having to have engineering reprogram the door. Room was great and as advertised. Beach access was right out our door! We had a great view of the Christmas lights and our room was in walking distance to several great restaurants.
Great location. Lovely ocean front view. Very nice staff and love the F16s flying overhead all day. Very cool.
Where to begin? The hotel charges $15/night for parking plus a $15/night "resort" fee on top of the already overpriced reservation. The parking lot is EXTREMELY tight. Compact cars should only attempt this. Calling this place a resort is laughable.The room in the picture looks nice, but the actual room seemed like it hadn't been updated in decades.The carpet was held down by masking tape! The furniture was old and painted with some gray paint. The couch was stained. The night stand had a long piece of wood missing from it. The bathroom door didnt close. We had to use the tissue box to keep it closed. The water pressure in the shower was pitiful. Even though this was a non smoking room, there was an ash tray on the balcony and the neighbors smoked both tobacco and marijuana which wafted into our room. The indoor pool was closed the first night, but we were still charged a "resort" fee. There is a massive pipe spewing black water into the ocean right in front of the hotel which makes all the surrounding ocean black and undesirable. I think its part of the beach reclaimation project, but it was very disappointing. The hotel is at the very south end of the boardwalk. Pros: The bed and pillows were very comfortable. This is an outdated high rise motel. My friend hadn't been to the beach in 15 years and I was fooled by the name "Diamond Resort" hoping we'd experience a bit of luxury. Did we have a good time, sure, but the hotel was extremely overpriced for the condition.
Great location, pleasant staff. Room was okay. Door to bedroom didn’t close all the way, some of the drawers wouldn’t open in the dresser, shower head is like trying to wash your hair with a squirt gun.
Do not stay here! We didn’t get keys to the room till the last day. We had to get a security guard every time we wanted back into our room. The place was very poorly renovated. The tv was horrible quality. Not worth it.
I wish the outdoor pool was open as the indoor pool was always full
Dated property, great location and amazing staff. I prefer their other property in VA Beach.
This was a really great suite. It was right by the boardwalk with ocean front views. The gym was well equipped. The staff were polite and helpful.
I liked that I was able to get a King bed at the last minute after realizing that a twin bed was reserved. I didn’t care for the no privacy shower/bathroom. I also didn’t like not being able to get a checkout extension.
Located in Northeast Virginia Beach, Beach Quarters Resort is within a 10-minute walk of popular sights such as JT's Grommet Island Park and Atlantic Wildfowl Heritage Museum. This 168-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a gym.
24-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include balconies or patios, microwaves, and coffee makers. Housekeeping is not available.
Beach Quarters Resort features an indoor pool, a children's pool, and a gym. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this beach hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Parking..
It was okay
Thank you for staying with us and providing valuable feedback!
The pictures must have been taken when the hotel first opened. The room smelled, couch was dirty, lower quality furniture, really room in gener. Dead roach was smashed against the wall of the evaluator on floor 7, indoor pool was lower quality. I would expect the entire experience from a motel, but not a hotel and not by the explanation/claim from the hotel's listing on their website.
We are dismayed to hear you did not enjoy your stay. We completely understand how disappointing it is to look forward to your vacation and to have your expectations not met. Please accept our apologies.
Very nice hotel right on the beach
We're glad you enjoyed your stay! Thanks for your feedback!
Very friendly and helpful staff. Rooms are becoming dated and in need of updates but are very clean and have all of the amenities. Room keys worked sometimes and sometimes not. We'd certainly come back.
Staff was nice, but the hotel definitely edits their photos. The hotel itself is very old and it is showing the lack of upkeep. Very old paint on the walls that is chipping and all over the floors in the rooms, rolled up carpets and dirty towels would lay in the walk ways for hours, closet doors did not close because settling made it impossible. The place also smelled old and musty in general. Not the worst experience I had and I will give kudos to the staff for helping as much as they could, but it is not a place I would go back to if I could avoid it.
Thank you so much for staying with us! We are delighted to hear you enjoyed the service provided by our staff! That being said, we absolutely appreciate you bringing to our attention areas that could use some improvement as that will only help us provide an even better experience in the future. We truly hope you consider seeing us again the next time you are able to travel to Virginia Beach!
Very nice stay. Room was well equipped with a kitchenette as well as separate sitting area.
Thank you so much for staying with us! We are delighted to hear you enjoyed your vacation. We hope you are able to stay with us again the next time you visit Virginia Beach!
The location and its access to the beach
Thank you for staying with us we appreciate your feedback.
Check in was slow. However, it was New Year's Eve. We had some trouble with keys not working and having to have engineering reprogram the door. Room was great and as advertised. Beach access was right out our door! We had a great view of the Christmas lights and our room was in walking distance to several great restaurants.
Thank you for staying with us we appreciate your feedback!
Thank you for staying with us! Your feedback is appreciated.