Best Western Marina Del Rey3.5 out of 5.0
Recent guest reviews
We stayed one night. The people are very friendly and very helpful. Paula at the front desk was especially helpful. Our room was plenty big and very clean. Breakfast was nice and again the staff there was very nice. Good little gym too. Only drawback it's a bit expensive.
We stayed for three nights, visiting friends and touring the area. The staff was extremely attentive and helpful. Front desk, Paula, gave us great advice and recommendations for dining and transport. We will definitely stay here next time.
Good location. Close to subway station. Plenty of restaurants within walking distance. The beach is a short walk away. The rooms and service met expectations. It is getting to the point of needing an update. Breakfast was adequate. The WiFi was terrible in my room (4th floor near the end of the hall). It was excellent in the lobby so I know that it can be better in the room. Overall, I would be fine staying here again but will most likely try other options.
Basic installations and accommodations quite well accomplished for the price. Personnel and staff not always kind but mostly nice staff. The only pet friendly service that's offered is letting you enter and sleep in the room with your dog besides that you pay additional only for that. They didn't have a protocol for breakfast if you wanted to bring your pet, I had to wait ten minutes outsides in the morning (very cold) because the two men who gave me the instructions told me to enter the cafeteria outside through the street because pets weren't allowed in food areas....
My family made a reservation and wanted to cancel. There was confusion over the cancellation deadline and we requested to speak with a manager. We called on Friday for a Saturday stay. Hotel staff said we couldn't talk to anyone with authority to correct the problem until Monday since it was holiday weekend. Aside from that, the hotel staff was kind to us and the facilities are in decent shape. It's also a fifteen minute walk to the beach but close to lots of restaurants. Breakfast had a lot of options but the quality was low. If it wasn't for the cancellation experience, I would rate this 3 or 4 stars
We've stayed in Best western's all over the world and this is by far the Best! This is a large hotel but offers top quality ,personalized, friendly service that usually is only found at small Boutique hotels. Great location within walking distance to good restaurants that Paula Galomes and Gaston Silva (two friendly counter receptionists). Suggest Flores de Chile that Paula recommended for a great lunch spot on Norte 8 and San martin. Yummy local hangout and can enjoy your meal both inside or on their sidewalk café. Gaston recommended Tierra Del Fuego..a great restaurant on the water also within walking distance. They also hooked us up with Boris, an English speaking private tour guide that took us for a scenic and informative 4 hour tour of Valparaiso, Vina del Mar, Renunca and Con Con. He really knows his history and showed us many areas that we would never see on our own. All the staff were kind and helpful...always willing to take time out for a few minutes to suggest places to walk to or things to do. Rooms were very clean, comfortable and spacious. One of the best breakfasts we experienced on our trip to Chile too. We couldn't have asked for a nicer place to stay and on our last evening at the hotel they even sent a lovely staff lady to our room with a complimentary bottle of good Chilean red wine with a nice horsderves plate! Now how often does that happen? This Hotel is top quality and the staff really know how to please!!
Staff were very attentive and rooms were well appointed. Breakfast was a good selection. This hotel is centrally located with shops nearby and a short walk to the Casino and the water. Also plenty of good restaurants closeby. Hotel dining room is pretty good as well.
The hotel itself is nice. Rooms are a bit on the small side, but fine as long as you don't carry large quantities of luggage. The location is a bit far from the beach or restaurants, but certainly within walking distance. Probably not the best location for the tourist, but might be fine for someone doing business.
The hotel from the outside looks ok, but what a very pleasant surprise when we entered a clean, modern, spacious lobby! Our suite was terrific!! Very spacious and clean. More than enough room for our two teens and us. Hot extra towels and blankets with no issue. Staff spike english and all very accommodating. We arrived NYE.. BE WARNED!! All restaurants on NYE close at 6p on this evening!
Try to look for another place to book your stay at Viña Del Mar! After driving from Santiago on December 30, we arrived to the hotel at 11:00pm with a reservation previously book with 6 months via Expedia. To our surprise, they try to charge the room at 7:00am and since our international credit card was declined, they decided to cancel our reservation without notice. This is the first time I see this happens... worst thing is that we have to find another place to spend New Year's Eve here... kind of a chaotic situation at this time of the year.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 528 reviews