Location is on the other end of the park, that can be reached only through the gravel road from Natales. Very slow check in process and Took almost an hour to check out. Shower water didn't drain at all and when we reported at the reception nothing was done. Had to shower standing in the dirty water. Absolutely no customer service especially by the restaurant chef. Staff at the bar were very good and their service was pretty good
Excursiones team is The BEST!!!! They are the ones that make the stay here worthwhile. The food needs much improvement as its very low quality and expensive. The coffee is as bad as it can get. Stay here for the excursions team!!
Rio Serrano Hotel + Spa places you within a 10-minute stroll of popular attractions such as Serrano River and Torres del Paine National Park. This 4-star hotel has 108 rooms and welcomes guests with free breakfast, a full-service spa, and an indoor pool.
Start your day off right with a free cooked-to-order breakfast, served each morning from 7 AM to 10 AM. This hotel serves as home to a restaurant, which has garden views and specializes in regional cuisine, along with a bar. Get a quick energy boost at the coffee shop/café, or meet other guests at the free daily manager's reception.
All 108 soundproofed rooms feature minibars, laptop-compatible safes, and phones. Guests can expect to find free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Rooms also include desks.
Guests of Rio Serrano Hotel + Spa enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available 24 hours) for CLP 250000 per person one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a conference center.
Location is on the other end of the park, that can be reached only through the gravel road from Natales. Very slow check in process and Took almost an hour to check out. Shower water didn't drain at all and when we reported at the reception nothing was done. Had to shower standing in the dirty water. Absolutely no customer service especially by the restaurant chef. Staff at the bar were very good and their service was pretty good
Excursiones team is The BEST!!!! They are the ones that make the stay here worthwhile. The food needs much improvement as its very low quality and expensive. The coffee is as bad as it can get. Stay here for the excursions team!!
