Crowne Plaza Villahermosa3.5 out of 5.0
Recent guest reviews
The Hotel is well located, the staff is very friendly, the room was excellent, easy parking, very good breakfast definitely, I will return, the price is reasonable and the internet connection was very good.
Not up to Crowne Plaza standards we are used to.Currently a construction site with noise for who knows how long. Food is ordinary, wine list non-exisitant. No English TV channels. Pool non functional and empty. Elevators constantly faulty with key entry system.
Stayed here four or five times and always enjoyed my stay. Very clean hotel, Good breakfast choice and staff always friendly. Good choice of beers in the bar and some places to eat nearby. Small gym but adequate and normally not too busy.
To begin with, the front desk staff cannot speak English very well and they cannot follow simple instructions as far as billing etc. Since I'm a business traveler I needed the front desk personnel to charge me from Monday thru Sunday and that is way too much to ask. The management of the hotel do not acknowledge IHG Platinum or Spire status. I got a room on the first floor. It seemed like I was on the floor with all the service people and on top of that they made me move during to another floor which was very inconvenient!! If you are an IHG member, don't expect any special treatment or upgrades, this hotel is definitely not for you. You will be treated like cattle. For the same price or even cheaper you can stay nextdoor at the Quinta Real and have better service. Don't expect reliable Wi-Fi service either, it is not very reliable Crowne Plaza Villahermosa you should be ashamed of yourself!!!!!!!
The strongets point of this hotel is the restaurant: good variety of options and good service. Comfortable rooms with average internet service. Good service at frontdesk with good atention. Located in business area.
This was my worst experience in my entire carrier. I visited almost 50 countries stayed almost thousands of hotel but this hotel was hell for me 1.hotel staff don't know English but they behave that they know everything. 2.i translated to them on Google in spanish that being indian hindu I don't eat Cow meat but they surved me cow meat . 3. At midnight I requested to them I want to walk and want to smoke in safe environment (at pool side smoking area)but they rudely denied I had to come outside from hotel and walked. 4.room service pathetic asked for water bottle again the same case they showed that they understood me but they didn't and complete night water didn't come . Please be aware and check twice thrice before staying in this hotel .
We stayed several nights at this hotel on this occasion. We've noticed that the consistency/standard of service has improved since our last stay but still needs working on. On our different stays the welcome was not always the same - as would have been expected. Unfortunately, the rooms all had details: be it a broken desk, smelly pillows, marked/dented walls in the bathroom, etc. On one of our stays, the staff member at the reception failed to deliver the welcome pack for Priority Club Gold/Platinum members. Other than that, I would recommend the rooms: comfortable and spacious.
We stayed at this hotel last month and on two visits the quality of service differed greatly. On one first stay, they failed to inform us of what were entitled to as Gold/Platinum members of the IHG Club. On the second stay, they charged us for the second person (which was named on the reservation, by the way) on items that were complimentary on the previous stay. Moreover, they called the room in the middle of the night (we were surprised this was even happening) when they could have waited for our check-out the following morning. The rooms are good and spacious. The view from the window is not pleasant. A/C a bit noisy. Calls in the middle of the night are simply not acceptable (except in case of emergency - which was NOT the case), afterall we paid for and expected to have a good rest. We were greatly disappointed with this attitude and level of costumer service that derived from it. The verbal complaint at the reception about this matter resulted in no gesture of goodwill to "compensate" for having interrupted our sleep. Be wary of inconsistencies in the attention and level of costumer service at this hotel. Other than that, I would recommend the rooms: comfortable and spacious.
The staff was super accommodating and its location smack in the middle of the hotel area couldn't be more convenient, two steps away from Parque La Choca if you like running at any time during the day and just a five minutes bike ride to La Venta museum the only eco-archeological park in the Americas where you will find some of the Olmec head sculptures. It has a great pool, gym, bar, and a popular restaurant.
I have stayed in this hotel quite a few times and I will recommend to anyone that is looking to spend some time in Villahermosa either for business or pleasure. Rooms are clean, serve very nice meals, breakfast can be overwhelming but the choice is yours. Most of the staff speak English and are always willing to help. The Internet was the only thing I had problem with but I noticed a tremendous improvement the last time i stayed there in Dec 2014. I learn they had just changed the service provider.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Outdoor pool
Crowne Plaza Villahermosa is located within a mile (2 km) of Galerias Tabasco and Villahermosa Convention Center. This 108-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free valet parking. La Venta Museum-Park and Taj Mahal Casino are also near this Villahermosa hotel.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 1:00 PM.
All 108 air-conditioned rooms feature minibars, coffee makers, and free local calls. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes and desks are other standard amenities.
Crowne Plaza Villahermosa features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for MXN 250.00 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a rooftop terrace, free WiFi in public areas, and 4 meeting rooms.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 105 reviews