Best Western Plus Emerald Isle2.5 out of 5.0
Recent guest reviews
We stayed two nights at the end of a trip since we wanted to see Sidney and be close to the airport. The room was very nice and comfortable and the staff was great. It was an easy walk to shops and restaurants.
We spent two nights here and we were very pleased with our accommodations. The room was spotless and the bathroom was clean as well. The location is perfect to walk to shops and restaurants in Sidney and is near Butchart Gardens. Victoria is about 30 minutes away. Very happy with our stay here.
Excellent room. Staff courteous and helpful. We had asked for an early check-in, if possible, as we had travelled a long distance, and with the time difference were very tired. They couldn't promise, but said they would do their best. When we arrived, the room was ready.
I'm a Best Western Rewards member and reserved a room with 2 queen beds. While checking in, I asked about the room and was only THEN informed that the 2nd queen bed was actually a hide-a-bed. Thankfully, my 15 year-old thought the pull-out couch was cool, but an adult would have been IRATE if they had to sleep on that old uncomfortable thing. As far as i'm concerned, this was a classic BAIT & SWITCH by this hotel, so I will be unable to consider them in the future. As we walked into the rear building, a fellow was steam cleaning the hallway carpet. I asked him about it, and he told me they do it annually. In my opinion, to CLEAN a hotel hallway carpet only ONCE a year doesn't seem to cut it. The next day, I could see that the carpet was still full of permanent stains and is almost ready to be retired. The carpet cleaning must have got rid of the musty odor some other reviewers have mentioned, as the hallway and room both smelled fresh throughout our stay. The room carpet was clean but basic, and the bathroom and the rest of the LARGE room was kept very clean throughout our stay. The king bed was wonderful, while my son's hide-a-bed was ancient. As mentioned earlier, he had no complaints. A fridge and microwave were included in the room. WiFi and A/C were very good. My conference rate was C$161, which I felt was good considering they were quoting rack rates well above C$200 during a very busy time of year. I would only stay again if traveling solo or with my wife.
Courteous, helpful staff, close to all amenities, short walk to waterfront. Short drive to Victoria airport, Butchart Gardens and Victoria. Rooms very clean and quiet. Would stay there again. The suites were large, very clean and very accommodating. Nice having the attached restaurant for breakfast and service was great and the food as well, especially the pancakes for the children.
So disappointing! This is a "plus" Best Western and that is totally NOT the case. The hotel is old... the rooms have NOT been updated. The bathrooms are from the 1990's or earlier. We were booked for 3 nights and left after 1. Lobby is old AND even though we paid a HUGE price, this hotel does NOT provide the usual "hotel breakfast buffet". Instead, they give you a coupon for 25% off at an adjacent chain. This voucher might equate to $3-4 dollars to the hotel guest... SHAME on you Best Western!
12:45 to 04:00 doors slamming, loud inebriated talking. No acoustic seals on doors. No attempt of staff to quell the noise of the guests. The hotel was fully booked and the staff had to turn away additional guests. Perhaps over confidence led to ambivalent attitude.
Nice health food store connected to the parking lot. Beds very comfortable. Nice large room. Bathroom a bit small. Clean non-smoking rooms. Staff nice. Reception area could be modernized. We like the carpeting in the halls.
We were extremely happy with the location of the hotel. Everything was great. Also, the room was much larger than expected and nicely decorated. We would definitely stay here again if we visited the island.
Hotel was nice, staff was friendly. Nice fitness center, although, could use a fan. Harbour is a short walk away and there is ample places for food and shopping within 5 minutes. Air conditioning in the room was a unit that sat in the room and the room was either a little warm or just right when the air came on. Bed was really, really, really soft! Not comfortable at all.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Located in Booktown, Best Western Plus Emerald Isle is adjacent to Mary Winspear Centre and within a 5-minute walk of Sidney Museum and Archives. This 64-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and free self parking. It's near the airport and also a short walk from Sidney Skatepark and Iroquois Park.
Enjoy a leisurely bite to eat at Smittys Family Restaurant, the hotel's onsite restaurant. Start each morning off right with cooked-to-order breakfast served for a fee.
All 64 recently renovated accommodations feature sitting areas. 40-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. MP3 docks, microwaves, and refrigerators are other standard amenities.
Renovated in 2015, Best Western Plus Emerald Isle offers a fitness center, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 367 reviews