Hotel El Rebozo3.5 out of 5.0
Recent guest reviews
Spacious and high Dining Room, with decor from Jalisco and Guanajuato, Lots of talavera, and the food will knock off your socks. We had salmon, and the treatment was awesome. HIGHLY recommended, nice staff.
The hotel is beautiful! It's quite a winding road to get there but worth it. The rooms are spacious with beautiful beds and bath tub. The restaurant is also beautiful. Great hospitality and food! Perfect for a weekend getaway.
We stayed at Hotel El Rebozo on December 16 -18th. We were the only two guests at the hotel as it was low season still, but Irma the owner greeted us with such warmth. She literally embraced us and helped us manage what might have been a difficult stay, as we do not speak Spanish. We wanted to see the butterflies, so she helped arrange this and had her cook make us a special traditional Mexican dinner for a birthday celebration. She truly was a great host.
With a fireplace in our room, we had a perfect setting for a nice conversation that lasted long. In the morning, the view of the surrounding forest is beautiful, and a walk on the gardens opens up the apetite. We felt like in a large home, and the staff was very attentive and kind.
Very nicely decorated in Mexican hacienda style hotel with lots of attractive ceramic flower pots and wall tiling. Beautiful gardens. The breakfast is very good despite its buffet appearance, especially since the eggs or whatever you ask for are prepared as you order them. Nice and friendly staff. The hotel is 5 km down a country road which at 9 pm was completely uninhabited. If there had not been some kidnappings in the Valle De Bravo area recently I wouldn't have thought anything about it. We drove a bit nervously but got there with no problems as we had been told by the staff. Valle de Bravo is a beautiful, Mexican hillside town on a lake. It is all set up for tourism but is not at all a tourist trap nor does it have such a feel. Moreover you feel like you are in an attractive Mexican town with a very lively market and all. However, there are police cars and military trucks all over. Keeping peace... So that means they are needed, as they are in lots of parts of the center of Mexico nowadays. I do not by any means think that it is off limits but one should proceed with caution, traveling, for instance, only by day.
I had booked 2 rooms for one night at el rebozo all CONFIRMED, but on my arrival to the hotel, a guy who runs or owns the place informs me that they are overbooked and that he has another place nearby for me just as good. What a lie, the other hotel was a crappy place, so small, a joke of a swimming pool, rooms that had a musty smell, etc. Even though this guy smiled all the time and tried to be nice, he never offered to make it up in any way, he thought that by lodging me at the other hotel was enough, and kept saying he would have to pay more than what i had paid for staying at the rebozo. Well he should have known that was not my problem cause i had a confirmation of a service I never got. El rebozo is not easy to be found, it is really complicated to get there, i could not see much of the hotel since i was there only for a little while. But i am definitely never going back there!!!
Me gusto mucho la decoración y ambiente del hotel. Tiene jardines muy bonitos y cuidados sin embargo hay áreas comunes que podrían darles mas mantenimiento como el área de la alberca. La alberca es modesta pero tiene muy buena temperatura aunque siento que unas buenas escaleras hacen falta. Yo no tuve problema porque tengo 26 años pero alguien arriba de 45 años no saldría fácilmente de la alberca y menos si cuenta con una prótesis o alguna otra operación. Otra cosa que no me gusto fue que en el área de la alberca no hay servicio, entonces si se antoja alguna bebida hay que ir hasta el restaurante a pedirla. Mi habitación me gusto bastante fue la numero 19 pero si encontré varios detalles que podrían mejorar como por ejemplo: las cortinas no cerraban del todo bien y eso ocasionaba que entrara luz en la mañana, la presión de la regadera no era muy buena ni la temperatura del agua. La comida esta bastante bien sin embargo no es nada extraordinario. Lo que si me gusto mucho fue la actitud del personal, todos muy amables y eficientes con el servicio. Otro critica constructiva que les podría dar es que hagan las llaves de los cuartos que sean de tarjeta. Es muy incomodo estar cargando con las llaves y en caso de querer separar el grupo no se puede porque solo hay una llave.
No es un lugar para descansar. No nos gustó nada la atención, pues un "uy, una disculpa" no regresará las horas que no pudimos dormir por la fiesta que organizaron en el cuarto de junto con la música a todo volumen.
No me gusto mi habitación. Pedí la suite esperado tener una vista agradable de la montaña o del lago pero resulto que ninguna ventana daba al exterior. Soló había una ventanita que daba a las escaleras, por lo que era una habitacion muy obscura. La jacuzzi muy grande pero no salia agua caliente suficiente para llenarla- Amplia pero nunca volvería a pedirla (Cuarto 26) Mi hijo se quedó enfrente, ceo que en la habitación # 21, bastante mas barata y con bonita vista al jardín y buen tamaño. Esa la recomiendo LO BUENO: Me gusto el desayuno bufetE excelente, pues todo era hecho al momento (no recalentado). La alberca modesta pero buena la temperatura del agua y limpia.
Buenas las instalaciones, el personal amable, los alimentos cumplen sin llegar a ser excelentes. Solo faltaría un poco de mantenimiento a la alberca y a las pérgolas que cubren los camastros. Los meseros amables, aunque un poco ausentes en el ares de la alberca.
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Hotel El Rebozo places you 2.6 mi (4.2 km) from Velo de Novia Waterfalls. This 28-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's also near Church of Saint Mary and Joaquin Arcadio Pagaza Cultural Center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.
All 28 accommodations afford space to spread out with living rooms and dining areas. Guests can expect free WiFi and wired Internet, along with cable TV. Fireplaces, free bottled water, and desks are also standard.
Guests of Hotel El Rebozo enjoy a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a children's pool, a health club, and a spa tub.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 58 reviews