Staff very accommodating and friendly. Got in late & missed the free shuttle but the airport shuttle for airline crew brought us into the hotel.
The staff was incredibly friendly and very helpful. Rooms were great.
A good last minute booking for a Hong Kong layover. I would usually prefer to see something of the city but this was comfortable and surrounded by extraordinary hillsides
The safest place to stay in Hong Kong. Close to the airport.
Very convenient. Close to everything. Staff were excellent
Excellent service, in my opinion the room wasn’t clean enough, the shower curtain stinks all over the bathroom.
My room was confirmed through Orbitz but while arriving at the hotel after a long day and part night I was told by the fd personnel which was not very pleasant to be a fd agent, there was no smile, greetings, welcome. Been in the hotel business for many years I learned how to handle this type of attitude. That they were sold out and there was not a room for me, I spoke to the manager on duty who was a bit pleasant I got a smoking room which I did not like but it was for 1 night stay
Good for airport layover. Stay one night. If more that one night you should stay in town. Uber cost into HK was about $216 HKD.
This hotel met our expectations and was ideally located fr a short long layover at the airport.
We had a very nice stay. The hotel looked very nice. The room was clean and comfortable, with 2 sinks in the large bathroom. The buffet breakfast was the biggest and best I've ever been to. I wish there would have been a place in the room to set 2 chairs at the desk for eating a snack together. There was a desk chair and a soft chair, but on opposite sides of the bed. I recommend this hotel.
Good location to many things. Also our thanks to Jeffrey at the front desk for his helpfulness and pleasantness.
Free shuttle and near airport. Room was dusty and bedding was damp from air conditioning.
This hotel service are excellent.. Overall .also confidence.. We will see you next time
Nightmare experience. Free WiFi and shuttle. No free wifi in the rooms. Only lobby. Additional fee for room WiFi. What the freak. It’s 2018!!!!! Get with it! Free shuttle as advertised. Nope. Stops at 11:30pm. Wanna get a roll away bed.....extra $70!!!!!! Hate this place. Hate the complete experience. Orbitz is to blame as well.
Fantastic! Perfect stop for a day layover in Hong Kong. The staff was super helpful and friendly. The convenience of the hotel for food, shopping, and transportation gave this place 5stars for me! I’ll definitely stay here again!
Excellent beautiful very modern clean hotel just 5 minutes free shuttle from HKG airport. Very big rooms with all you need, very comfortable.beds, nice view from rooms etc. Perfect for an overnight before an early flight. Big plus it connects to the Citygate Outlets Mall so you can even eat there too... Excellent!!!!!
Located in Islands District within a 5-minute walk of Citygate Outlets, Novotel Citygate Hong Kong is within a mile (2 km) of Tung Chung New Development Ferry Pier. This 4-star hotel has 440 guestrooms and offers conveniences like 3 restaurants, a free airport shuttle, and a fitness center. Located centrally in Tung Chung, it's connected to a shopping center and also close to AsiaWorld-Expo and Lantau North Country Park.
Enjoy a drink at the bar or get your fill of international cuisine for breakfast, brunch, lunch, or dinner at Essence, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM.
All 440 rooms feature minibars, coffee makers, and free bottled water. 40-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Laptop-compatible safes, ironing boards, and desks are also standard.
At Novotel Citygate Hong Kong, guests enjoy a children's pool, a fitness center, and free WiFi in public areas. Parking is HKD 250 per day (HKD 250 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include conference space, a seasonal outdoor pool, and a computer station.
Staff very accommodating and friendly. Got in late & missed the free shuttle but the airport shuttle for airline crew brought us into the hotel.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager
The staff was incredibly friendly and very helpful. Rooms were great.
Dear Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager
A good last minute booking for a Hong Kong layover. I would usually prefer to see something of the city but this was comfortable and surrounded by extraordinary hillsides
The safest place to stay in Hong Kong. Close to the airport.
Very convenient. Close to everything. Staff were excellent
Thank you very much for your comment. Jeffrey Ho Assistant Manager
Excellent service, in my opinion the room wasn’t clean enough, the shower curtain stinks all over the bathroom.
My room was confirmed through Orbitz but while arriving at the hotel after a long day and part night I was told by the fd personnel which was not very pleasant to be a fd agent, there was no smile, greetings, welcome. Been in the hotel business for many years I learned how to handle this type of attitude. That they were sold out and there was not a room for me, I spoke to the manager on duty who was a bit pleasant I got a smoking room which I did not like but it was for 1 night stay
Good for airport layover. Stay one night. If more that one night you should stay in town. Uber cost into HK was about $216 HKD.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager