Staff very accommodating and friendly. Got in late & missed the free shuttle but the airport shuttle for airline crew brought us into the hotel.
The staff was incredibly friendly and very helpful. Rooms were great.
A good last minute booking for a Hong Kong layover. I would usually prefer to see something of the city but this was comfortable and surrounded by extraordinary hillsides
The safest place to stay in Hong Kong. Close to the airport.
Very convenient. Close to everything. Staff were excellent
Excellent service, in my opinion the room wasn’t clean enough, the shower curtain stinks all over the bathroom.
My room was confirmed through Orbitz but while arriving at the hotel after a long day and part night I was told by the fd personnel which was not very pleasant to be a fd agent, there was no smile, greetings, welcome. Been in the hotel business for many years I learned how to handle this type of attitude. That they were sold out and there was not a room for me, I spoke to the manager on duty who was a bit pleasant I got a smoking room which I did not like but it was for 1 night stay
Good for airport layover. Stay one night. If more that one night you should stay in town. Uber cost into HK was about $216 HKD.
This hotel met our expectations and was ideally located fr a short long layover at the airport.
Located within a 5-minute walk of Citygate Outlets, Novotel Citygate Hong Kong is within a mile (2 km) of Tung Chung New Development Ferry Pier. This 440-room, 4-star hotel has an outdoor pool along with a free airport shuttle and a gym. Located centrally in Tung Chung, it's connected to a shopping center and also close to Lantau North Country Park and Tung Chung Fort.
Enjoy a drink at the bar or get your fill of international cuisine for breakfast, brunch, lunch, or dinner at Essence, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM.
Guests can expect to find free wired Internet and 40-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include minibars, coffee makers, and free local calls.
Novotel Citygate Hong Kong features an outdoor pool, a children's pool, and a gym. Parking is HKD 250 per day (HKD 250 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a seasonal outdoor pool.
Staff very accommodating and friendly. Got in late & missed the free shuttle but the airport shuttle for airline crew brought us into the hotel.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager
The staff was incredibly friendly and very helpful. Rooms were great.
Dear Guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager
A good last minute booking for a Hong Kong layover. I would usually prefer to see something of the city but this was comfortable and surrounded by extraordinary hillsides
The safest place to stay in Hong Kong. Close to the airport.
Very convenient. Close to everything. Staff were excellent
Thank you very much for your comment. Jeffrey Ho Assistant Manager
Excellent service, in my opinion the room wasn’t clean enough, the shower curtain stinks all over the bathroom.
My room was confirmed through Orbitz but while arriving at the hotel after a long day and part night I was told by the fd personnel which was not very pleasant to be a fd agent, there was no smile, greetings, welcome. Been in the hotel business for many years I learned how to handle this type of attitude. That they were sold out and there was not a room for me, I spoke to the manager on duty who was a bit pleasant I got a smoking room which I did not like but it was for 1 night stay
Good for airport layover. Stay one night. If more that one night you should stay in town. Uber cost into HK was about $216 HKD.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Manager