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Playa Esperanza Hotel Tulum

4.0 star property
On beach with outdoor pool for sandy fun near Tulum Mayan Ruins

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Photo gallery for Playa Esperanza Hotel Tulum

Cabin, 1 King Bed, Balcony, Sea Facing | 1 bedroom, in-room safe, bed sheets
Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets
Exterior
Cabin, 1 King Bed, Balcony, Sea Facing | Bathroom
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Tulum, Boca Paila km 2.5, Tulum, QROO, 77780
  • Place, Playa Paraiso
    ‪5 min walk‬
  • Place, Las Palmas Public Beach
    ‪5 min walk‬
  • Place, Tulum Mayan Ruins
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Cabin, 1 Queen Bed, Garden View

Cabin, 1 Queen Bed, Garden View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Ensuite, Partial Sea View

Cabin, Ensuite, Partial Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, Ensuite, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Cabin, Terrace, Sea View

Romantic Cabin, Terrace, Sea View | 1 bedroom, in-room safe, bed sheets

Romantic Cabin, Terrace, Sea View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Sea View

Cabin, Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Garden View

Cabin, Garden View | 1 bedroom, in-room safe, bed sheets

Cabin, Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, 1 Queen Bed, Balcony

Cabin, 1 Queen Bed, Balcony | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Balcony

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, 1 Queen Bed, Partial Sea View

Cabin, 1 Queen Bed, Partial Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 Queen Bed, Partial Sea View

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Sea View, Poolside

Cabin, Sea View, Poolside | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Poolside

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cabin, Sea View, Ground Floor

Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Ground Floor

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea View

Cabin, 1 King Bed, Balcony, Sea View | Terrace/patio

Cabin, 1 King Bed, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea View

Cabin, 1 King Bed, Balcony, Sea View | 1 bedroom, in-room safe, bed sheets

Cabin, 1 King Bed, Balcony, Sea View

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, Sea View, Ground Floor

Cabin, Sea View, Ground Floor | 1 bedroom, in-room safe, bed sheets

Cabin, Sea View, Ground Floor

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Cabin, 1 King Bed, Balcony, Sea Facing

Cabin, 1 King Bed, Balcony, Sea Facing | Terrace/patio

Cabin, 1 King Bed, Balcony, Sea Facing

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Cabin, Sea Facing

Basic Cabin, Sea Facing | 1 bedroom, in-room safe, bed sheets

Basic Cabin, Sea Facing

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Conrad Tulum Riviera Maya

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  • On private beach
  • Pool
  • Spa
  • Parking included
9.2 out of 10, Wonderful, 274 reviews
$343 nightly
The price is $408
Oct 30 - Oct 31
Total with taxes and fees
Conrad Tulum Riviera Maya

About the neighborhood

Tulum

Located in Zona Hotelera within a short walk of Playa Paraiso, Playa Esperanza Hotel Tulum is within a mile (2 km) of other popular sights such as Tulum Mayan Ruins. This 4-star hotel has 14 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking.

What's nearby

  • Playa Paraiso - 5 min walk - 0.3 miles
  • Las Palmas Public Beach - 5 min walk - 0.3 miles
  • Tulum National Park - 4 min drive - 1.2 miles
  • Playa Ruinas - 7 min drive - 1.2 miles
  • Tulum Mayan Ruins - 7 min drive - 1.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 59 min drive

Restaurants

  • ‪Carl's Jr. - ‬6 min drive
  • ‪Playa Pescadores - ‬9 min walk
  • ‪Panza Tulum - ‬7 min drive
  • ‪Mezzanine Restaurant - ‬6 min walk
  • ‪Don Cafeto - ‬10 min drive

About this property

Playa Esperanza Hotel Tulum

On beach with outdoor pool for sandy fun near Tulum Mayan Ruins
Playa Esperanza Hotel Tulum features an outdoor pool, free WiFi in public areas, and spa services. If you drive, take advantage of free parking. Front-desk staff can assist with luggage storage and tours/tickets.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: USD 15 to 30 for adults and USD 15 to 30 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Free beach cabanas
  • On the beach

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom

Food and drink

  • Free bottled water

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-12:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
Property Registration Number 009-007-006565

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Playa Esperanza Tulum Tulum
Playa Esperanza Hotel Tulum Hotel
Playa Esperanza Hotel Tulum Tulum
Playa Esperanza Hotel Tulum Hotel Tulum

Frequently asked questions

Is a free cancellation option available at Playa Esperanza Hotel Tulum ?

Playa Esperanza Hotel Tulum provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Playa Esperanza Hotel Tulum ?

This hotel is situated in Zona Hotelera, just steps from Playa Paraiso, and within a 10-minute walk of Las Palmas Public Beach and Jaguar Park. You'll also find Tulum Mayan Ruins and Tulum National Park within a short drive.

Is parking available on site at Playa Esperanza Hotel Tulum ?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa available at Playa Esperanza Hotel Tulum ?

Spa services at the hotel include beach massages.

Does Playa Esperanza Hotel Tulum include a casino on the premises?

No, Playa Esperanza Hotel Tulum doesn't have a casino.

Is there an indoor pool at Playa Esperanza Hotel Tulum ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Playa Esperanza Hotel Tulum good for couples?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a restaurant, and massages on the beach.

Does Playa Esperanza Hotel Tulum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Playa Esperanza Hotel Tulum have a restaurant that serves breakfast?

Yes, Playa Esperanza Hotel Tulum serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Playa Esperanza Hotel Tulum allow pets to stay free of charge?

No, pets and service animals aren't allowed at Playa Esperanza Hotel Tulum .

Does Playa Esperanza Hotel Tulum have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Playa Esperanza Hotel Tulum ?

The closest major airport to Playa Esperanza Hotel Tulum is Tulum Intl. Airport (TQO), which is 28.6 mi away (59 minutes by car).

Are there rooms with balconies that I can book at Playa Esperanza Hotel Tulum ?

Yes, some guestrooms at this hotel offer either a balcony or a deck where guests can enjoy ocean or garden views.

Playa Esperanza Hotel Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 100 reviews
Rating 8 - Good. 16 out of 100 reviews
Rating 6 - Okay. 10 out of 100 reviews
Rating 4 - Poor. 2 out of 100 reviews
Rating 2 - Terrible. 2 out of 100 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

FRANK ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Azzy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely accommodating and happy to do so, I had a wonderful time at their bar and beautiful hotel area
Stayed 1 night in Jun 2025

10/10 Excellent

Xiomara

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and quiet
Stayed 1 night in Jun 2025

10/10 Excellent

KARINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Israel

Stayed 3 nights in May 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2025

8/10 Good

Jim

Liked: Staff & service

Beautiful Beach, Great staff and Decent Rooms

First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.
Stayed 8 nights in Apr 2025

8/10 Good

Gaudencio

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 4 nights in Apr 2025

8/10 Good

Mary C

Liked: Cleanliness, staff & service, property conditions & facilities
Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me: My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500). Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place. Things that are NOT the hotel’s fault if you can’t read. But we don’t know what we don’t know. The place is rustic AF. AMAZING but rustic. If it bothers you, if an ant crawls over your toe while you’re taking a poop or a chameleon maybe runs through your cabin, this is not the place for you. Get cash and some food BEFORE going through the national protected entryway. No ATM & Esperanza’s kitchen is closed by 5:30. Bring a good water bottle cause you’re pumping your own here. And you won’t know until you go through the national forest entryway the first time...they take all plastic (water too). You’ll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!! I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quiet - rustic and authentic! The perfect place to a relaxing and true Mexican vibe! The views are gorgeous!
Stayed 1 night in Apr 2025

8/10 Good

Maud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to beach A+

Great hotel. Close to beach
Stayed 1 night in Mar 2025

10/10 Excellent

Ali

Stayed 6 nights in Apr 2025

10/10 Excellent

Liliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

franz

Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Nicole

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.
Stayed 1 night in Mar 2025

6/10 Okay

Florentino

Traveled with partner
Liked: Staff & service
The property is average, they shutdown the electricity twice day for a few minutes, at night some bugs get it to the room, they promise to bring sodas and ice to the room, but if you do no ask for them, they do not provide these, the hotel is located in the Jaguar park, if you go out of the area, you have to pay 3 dollar per person/day to re enter to the hotel/park, very bureaucratic process.
Stayed 6 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jose Arias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid
Stayed 5 nights in Feb 2025

6/10 Okay

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
The area is lovely. The beach is wonderful. The room was a bit depressing for me and didn’t have AC. If I had a room with AC I would have stayed but unfortunately had to leave early. The staff is very nice.
Stayed 5 nights in Feb 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly the hotel we needed

My husband and I had such a unique and wonderful experience here. Yes, our room had no TV or AC, yet it was exactly what we needed - pure peace and relaxation. We booked the ground floor sea front room so we had the beach just steps away. The sound of the waves were soothing and waking up to the sunrise right in front of your room was priceless. We didn't wear shoes once while there since there are a bunch of restaurants within walking distance on the beach side - so we had no need to leave the hotel. We were even able to walk to the Tulum ruins from the beach.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being charged $20 to enter the national park for an over $200 a night reservation seems silly. Property is rustic and charming if you love outdoor showers and the sort, ocean front is amazing. Staff we very helpful. Surprised that at this price point hot water was only available during certain hours.
Stayed 1 night in Jan 2025

6/10 Okay

Luis

Stayed 2 nights in Jan 2025