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Eterna Tulum

Property class: 3.5

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Photo gallery for Eterna Tulum

A person walking down a corridor with multiple balconies, each with plants, in a modern building.
A person standing on a rooftop terrace with a view of the landscape.
A long bar area with a marble countertop, wooden stools, and a large umbrella providing shade.
A corridor with wooden planters filled with greenery, a wooden ceiling, and a central door.
A modern living room with a sofa, coffee table, and a large painting.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪13 min walk‬
  • Place, Holistika Art Walk
    ‪16 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

View all photos for Deluxe

A modern hotel room with a bed, a sofa, a small kitchen area, and a balcony with plants.

Deluxe

8.0 out of 10
Very good
(2 reviews)
  • 413 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Plus

A hotel room with two wooden beds, a nightstand, a lamp, and a large window with curtains.

Deluxe Plus

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 413 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

A modern living room with a round wooden table, two chairs, a sofa, and a coffee machine.

Suite

  • 725 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Plus Pool

A bedroom with a large bed, wooden headboard, two bedside tables, a hanging macrame wall decoration, and a staircase leading to an upper level.

Suite Plus Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 725 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

A modern bedroom with a bed, a sofa, a dining table, and a kitchen area.

Deluxe Pool

  • 413 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Pool

A modern living room with a sofa, a round wooden table, and a dining area with chairs and a kitchen counter.

Junior Suite Pool

  • 599 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in La Veleta within a short walk of Hospital de Tulum, Eterna Tulum is within a mile (2 km) of Holistika Art Walk. This 25-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and a rooftop terrace.

What's nearby

  • Hospital de Tulum - 13 min walk - 0.7 miles
  • Holistika Art Walk - 16 min walk - 0.9 miles
  • Dos Aguas Park - 17 min walk - 0.9 miles
  • Tulum Beach - 11 min drive - 5.3 miles
  • Tulum Mayan Ruins - 14 min drive - 4.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 40 min drive

Restaurants

  • ‪Vaivén - ‬6 min walk
  • ‪Sukhothai - ‬8 min walk
  • ‪El Camello Jr - ‬8 min walk
  • ‪El Aguajito Marisqueria - ‬6 min walk
  • ‪La Palapa Del Pirata - ‬4 min walk

About this property

Eterna Tulum

Eterna Tulum offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 3000 per vehicle one-way, as well as a beach shuttle. The front desk has multilingual staff that can help with securing valuables, tours or tickets, and luggage storage. Additional amenities include express check-in, express check-out, and laundry facilities.
Guests can stay connected with free WiFi. Other standard amenities include kitchenettes, refrigerators, and microwaves. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • A poolside bar
  • A swim-up bar

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • At least 80% organic food
  • Built in 2021
  • Communal living room
  • Electric bike charging
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Electrical adapters
  • Heated floor
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • This property doesn't allow children 18 and younger (only guests older than 18 are allowed)

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 71774021

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Clothing is optional at Eterna Tulum.
  • Pool access available from 7:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Eterna Tulum Hotel
Eterna Tulum Tulum
Eterna Tulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Eterna Tulum?

Eterna Tulum provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What's there to do near Eterna Tulum?

This hotel is situated in La Veleta within a short 15-minute walk of Holistika Art Walk and also 18 minutes on foot from Dos Aguas Park. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Will I be able to park at Eterna Tulum?

Yes, there is electric bike charging and bicycle parking available.

Does Eterna Tulum include a casino?

No, Eterna Tulum doesn't have a casino.

Is there an indoor pool at Eterna Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 11:00 PM.

Is Eterna Tulum good for couples?

There are many amenities for couples at this hotel, including a chef service, champagne service, and in-room massages.

Does Eterna Tulum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Eterna Tulum have a restaurant with a breakfast menu?

No, Eterna Tulum doesn't have a restaurant that serves breakfast.

Will Eterna Tulum allow pets to stay for free?

No, pets aren't allowed at Eterna Tulum though service animals are welcome.

Does Eterna Tulum have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Eterna Tulum?

The closest major airport to Eterna Tulum is Tulum Intl. Airport (TQO), which is 24.8 mi away (40 minutes by car).

Can I book a room with a balcony at Eterna Tulum?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a deck/patio where guests can enjoy city views.

Eterna Tulum Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 31 out of 57 reviews
Rating 8 - Good. 14 out of 57 reviews
Rating 6 - Okay. 2 out of 57 reviews
Rating 4 - Poor. 6 out of 57 reviews
Rating 2 - Terrible. 4 out of 57 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, everything very good, I totally recommend it
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay. Check in was quick and easy, the room was clean, air conditioned, the kitchen had the basic essentials with a market in walking distance and the pool was nice too. The housekeeping staff were so friendly and did a great job. Only downside is that it says there is a bar/restaurant which there is not but there are lots of delivery options. There are also no televisions in the rooms for anyone who might be looking for that. So, maybe bring games or a laptop or find local entertainment nearby. Overall, it was a great stay and I would recommend.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Everything was all rightn
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay!

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Stayed 6 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Great atmosphere. Comfy
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leland

I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum
Stayed 3 nights in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.
Verified review

4/10 Poor

Disliked: Staff & service
This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Stayed 4 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Cute place in Tulum

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Stayed 1 night in Nov 2023
Verified review

4/10 Poor

Disliked: Amenities
2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!
Stayed 7 nights in Aug 2022
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room. I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek. I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down).
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Close to 7th street in la Veleta. The concierge is super friendly and responsive when you need something. We loved our stay and can’t wait to be back.
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilhoso, apartamento super confortável e bem decorado. Apenas a ducha de banho tem que olhar pois molha todo o banheiro. A localizaçao é ao lado da avenida central mas a rua é escura. Me hospedaria novamente.
Stayed 1 night in Jun 2026