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Aparthotel

Bakal Residence By Lockey

4.5 star property

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Photo gallery for Bakal Residence By Lockey

Poolside bar
Terrace/patio
Interior detail
Balcony
Dining room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Spa

Explore the area

View in a map
Calle Sol Ote. Colonia Huracanes, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Place, Tulum National Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Deluxe Penthouse

Deluxe Penthouse | In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Deluxe Penthouse

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio Suite

In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

In-room safe, blackout drapes, iron/ironing board, cribs/infant beds

Deluxe Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Tulum

Located in Tulum City Center, Bakal Residence By Lockey is within 2 miles (3 km) of popular attractions such as Tulum National Park and Tulum Mayan Ruins. This 119-room, 4.5-star aparthotel welcomes guests with 2 outdoor pools, 9 poolside bars, and a 24-hour gym.
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What's nearby

  • Dos Aguas Park - 13 min walk - 0.7 miles
  • Jaguar Park - 14 min walk - 0.8 miles
  • Hospital de Tulum - 19 min walk - 1.0 mile
  • Cenote Calavera - 3 min drive - 1.4 miles
  • Tulum National Park - 6 min drive - 2.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪El Capitán - ‬5 min walk
  • ‪Tacos y tortas el tio - ‬5 min walk
  • ‪La Regia Tulum - ‬3 min walk
  • ‪La Coqueta - ‬4 min walk

About this property

Bakal Residence By Lockey

Guests staying at Bakal Residence By Lockey enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. There's free parking and limo/town car service. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Other amenities at this luxury aparthotel include a business center and express check-out.
Each apartment is air-conditioned and features a kitchen with a refrigerator and a microwave. Guests can expect to find free WiFi and a 43-inch Smart TV with digital channels. The bathroom offers a rainfall showerhead and hair dryers. Other standard amenities include a ceiling fan, a safe, and an ironing board.
2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Beach

  • Beach shuttle (surcharge)

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Spa services

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Car rental
  • Car recommended
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Crib: MXN 750 per stay

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 200 for children
  • 9 poolside bars
  • Champagne service
  • Couples/private dining

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Books
  • Evening entertainment
  • Streaming services

Outdoor areas

  • Fully-fenced
  • Outdoor furniture
  • Rooftop terrace

Work spaces

  • Business center

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Elevator (33 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Proposal/romance packages
  • Safe

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Scooter/moped rentals
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 119 units
  • 2 buildings
  • 5 floors
  • Bicycle parking
  • Bicycle rentals
  • Built in 2023
  • Electric bike charging
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Cribs/infant beds are available for MXN 750 per stay

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cleaning fee: MXN 428 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 250 for adults and MXN 200 for children
  • Crib (infant bed) fee: MXN 750 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:30 PM.
  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.

Property is also known as

Bakal By Lockey Tulum
Bakal Tulum By Lockey
Bakal Residence By Lockey Tulum
Bakal Residence By Lockey Aparthotel
Bakal Residence By Lockey Aparthotel Tulum

Frequently asked questions

Is a free cancellation option available at Bakal Residence By Lockey?

Bakal Residence By Lockey offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Bakal Residence By Lockey?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Bakal Residence By Lockey on May 11, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Bakal Residence By Lockey?

This aparthotel is situated in Tulum City Center within a short 18-minute walk of Jaguar Park and also 12 minutes on foot from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at Bakal Residence By Lockey?

Yes, uncovered self parking is offered for free at the aparthotel. Wheelchair-accessible parking, electric bike charging, and bicycle parkingare also available.

Is there a spa available at Bakal Residence By Lockey?

Spa services at the aparthotel include massages.

Does Bakal Residence By Lockey have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, champagne service, and 9 poolside bars at this aparthotel.

Does Bakal Residence By Lockey feature a casino?

No, Bakal Residence By Lockey doesn't have a casino.

Will I find an indoor pool at Bakal Residence By Lockey?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 11:30 PM.

What do couples enjoy most about Bakal Residence By Lockey?

There are many amenities for couples at this aparthotel, including champagne service as well as 2 outdoor pools and 9 poolside bars.

Are there hot tubs at Bakal Residence By Lockey?

No, this aparthotel doesn't have a spa tub.

Does Bakal Residence By Lockey have a restaurant with a breakfast menu?

Bakal Residence By Lockey offers continental breakfast each morning for a surcharge though there is no restaurant.

Will Bakal Residence By Lockey allow pets to stay for free?

No, pets and service animals aren't allowed at Bakal Residence By Lockey.

Are there connecting rooms at Bakal Residence By Lockey?

No, this aparthotel doesn't feature connecting guestrooms.

Where is the closest airport to Bakal Residence By Lockey?

The closest major airport to Bakal Residence By Lockey is Tulum Intl. Airport (TQO), which is 26.2 mi away (44 minutes by car).

Are there rooms with balconies that I can book at Bakal Residence By Lockey?

Yes, some apartments at this aparthotel offer either a balcony and a deck/patio where guests can enjoy city and pool views.

Bakal Residence By Lockey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 28 reviews
Rating 8 - Good. 6 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 1 out of 28 reviews

9.4/10

Cleanliness

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jamie Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay at Bakal Tulum. Location is perfect 👌 Emmanuel is awesome! Will definitely stay again 🙂
Stayed 10 nights in Nov 2025

8/10 Good

Vivienne, Lord Howe Island

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was no restaurant on site, however there were restaurants near by. There was a supermarket very close by. The pavement is not suitable for wheelchair. Room was great just for a couple. Transport to Tulum airport was good.
Stayed 5 nights in Jul 2025

8/10 Good

Gabrielle

Liked: Cleanliness, room comfort

Family stay

We stayed at Bakal Tulum for 8 days in the penthouse suite - 2 adults and 1 child.
Stayed 8 nights in Apr 2025

10/10 Excellent

Tiana

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Mar 2025

8/10 Good

Rebecca

Liked: Cleanliness, room comfort

Great location in new building.

For a solo stay, the place was perfect. My room was a studio on the 4th floor. Comfortable bed, good black out blind, good A/C, nice balcony. The location was walking distance to lots of restaurants and shops. On arrival I walked from the ADO bus station - it was less than a mile and simple. The concierge and front desk were friendly & helpful. There was still construction going on in the building. Multiple rooms/apartments were still being worked on - a little noisy but not bad.
Stayed 6 nights in Mar 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, room comfort

Perfect location for a young family

Fantastic location in Tulum, located near many restaurants and various taco stalls. 2 pools to toggle between to beat the heat. Very clean facility. Emmanuel in particular was super helpful with organizing our airport transport and ensuring we had a child seat for our 2 year old daughter. He was more than happy to answer any questions we had about beaches, cenotes and everything in between. Would definitely recommend! Additionally, if you splurge for a PH suite, you get access to your own private plunge pool, in addition to the 2 seperate hotel pools, which our little daughter absolutely loved
Stayed 5 nights in Mar 2025

10/10 Excellent

Efrain, Melrose Park

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, safe location, great location!
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Street view room was noisy, vehicle's and barking dogs every night. Good location, within walking distance to shops, stores, restaurants, and food carts.
Stayed 7 nights in Dec 2024

10/10 Excellent

ROCIO

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, convenient location, nice staff, Emmanuel was always attentive and helpful, the night security staff as well especially Agustin and Jorge. Inside parking, nice room amenities and distribution.
Stayed 7 nights in Dec 2024

2/10 Terrible

Kabir

Traveled with family
Disliked: Cleanliness
There is nothing good about that place.
Stayed 9 nights in Dec 2024

10/10 Excellent

Humberto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay. Basics as internet and A.C. working great. Hotel is so clean and the location unbeatable Looking fw to return
Stayed 4 nights in Dec 2024

10/10 Excellent

Kirstin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We had a great time here, unfortunately we were meant to stay in the penthouse, but when we arrived it had a leak in the ceiling from the plunge pool that cold not be fixed. Rooms are still being finished in the building. The elevator was also out for 3 days and not fixed by the time we left. There is no swim up bar. The rooftop pool was great and the gym. It is pretty self service and you need to ask for things like towels and tpaper. The studio apartment is pretty small so if you have alot of luggage it might get a bit awkward moving around. The best part of the stay was Emmanuel the bakal concierge he was great and available 24hrs it seemed. He had great tips on things to so and able to make bookings and great recommendations. Always willing to help and nothing was a problem. Make sure you get electric bikes to get to the beach and ruins. A must is illos restaurant had so much fun there. Thank you Emmanuel for all that you did to make this a memorable experience for us. We had a great time!!!🙂
Stayed 11 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Beautiful condos close to restaurants, shops and supermarket. Walkable to everywhere. Concierge and front desk attentive and extremely helpful.

8/10 Good

Shadara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay at the Bakal was wonderful. The room I stayed in was kind of small, but it had everything that I needed. The property is really nice and it’s in the middle of the local community. I felt safe. It’s not far from the beaches. I will stay there again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jahaziel

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place. Staff was amazing
Stayed 7 nights in Aug 2024

10/10 Excellent

Oluyemisi

Stayed 3 nights in Jun 2024

8/10 Good

Rohan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was walking distance from great restaurants, bars and nightlife
Stayed 4 nights in May 2024

10/10 Excellent

Praksis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar bonito y cómodo. Tienes lo necesario para pasarla bien. Y la comunicación muy buena
Stayed 7 nights in Jan 2025

4/10 Poor

Rodrigo

Liked: Cleanliness, property conditions & facilities
Bien
Stayed 1 night in Nov 2024

10/10 Excellent

Brianda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, property conditions & facilities
Hola
Stayed 1 night in Oct 2024

10/10 Excellent

Mariela

Liked: Cleanliness, amenities, room comfort
El edificio es nuevo, aún hay algunos acabados en proceso pero la habitación cuenta con todo lo esperado, una cocina muy completa, refrigerador y electrodomésticos necesarios. Aire acondicionado y ventilador. El baño también está muy bien.
Stayed 2 nights in Sep 2024

8/10 Good

Patricio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dejan muy poco shampoo y acondicionador. Reservé una habitación para 4 personas y solo hay una cama y 1 sofa muy pequeño, a penas para un niño.
Stayed 2 nights in Aug 2024

10/10 Excellent

Asdisde

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, instalaciones nuevas y de lujo, personal amable y muy atento a nuestras necesidades incluso previo a nuestra llegada. Ubicado en una avenida que te lleva a todo, cerca hay un Chedraui. Si vuelvo Tulum regresaría a este hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Instalaciones y equipamiento del cuarto excelente, privacidad y comodidad.
Stayed 3 nights in Jul 2024