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Aparthotel

Bakal Residences by Ruha

4.5 star property
VIP Access

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Photo gallery for Bakal Residences by Ruha

A swimming pool with a thatched roof structure, surrounded by lush tropical plants and a modern building in the background.
A modern bedroom with a bed, bedside table, and a view of the outdoors through large windows.
A modern reception area with a wooden reception desk, a seating area with a sofa and ottoman, and a wall-mounted sign that reads "BAKAL TULUM".
A modern kitchen with a central island, pendant lights, and a dining area with a wooden table set for four.
A balcony with two black chairs and a wooden table, overlooking a building with a thatched roof and balconies.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Spa

Explore the area

View in a map
Calle Sol Ote. Colonia Huracanes, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Penthouse

A modern bedroom with a large bed, wooden headboard, and a macrame wall hanging.

Deluxe Penthouse

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio Suite

A modern bedroom with a bed, bedside table, and a view of the outdoors through large windows.

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Apartment

A hotel room with a large bed, wooden headboard, two bedside lamps, a ceiling fan, and a wardrobe with frosted glass panels.

Deluxe Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for PH with Terrace and Private Pool

In-room safe, blackout drapes, iron/ironing board, cribs (surcharge)

PH with Terrace and Private Pool

  • 1356 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

APARTMENT DELUXE KING BED

  • Sleeps 10
  • Free WiFi

DOUBLE PENTHOUSE DELUXE

  • Sleeps 4
  • Free WiFi

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Exterior

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9.0 out of 10, Wonderful, 330 reviews
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The price is $439
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About the neighborhood

Tulum

Located in Tulum City Center within 2 miles (3 km) of Tulum National Park, Bakal Residences by Ruha is within a few miles (5 km) of other popular sights such as Tulum Mayan Ruins. This 119-room, 4.5-star aparthotel welcomes guests with 2 outdoor pools, 9 poolside bars, and a 24-hour gym.
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Dos Aguas Park - 13 min walk - 0.7 miles
  • Jaguar Park - 14 min walk - 0.8 miles
  • Hunab Lifestyle Center - 14 min walk - 0.8 miles
  • Hospital de Tulum - 19 min walk - 1.0 mile
  • Cenote Calavera - 3 min drive - 1.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪El Capitán - ‬5 min walk
  • ‪La Chiapaneca - ‬6 min walk
  • ‪Tacos y tortas el tio - ‬5 min walk
  • ‪La Coqueta - ‬4 min walk

About this property

Bakal Residences by Ruha

Guests staying at Bakal Residences by Ruha enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. There's free parking and limo/town car service. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Other amenities at this luxury aparthotel include a business center and express check-out.
Each apartment is air-conditioned and features a kitchen with a refrigerator and a microwave. Guests can expect to find free WiFi and a 43-inch Smart TV with digital channels. The bathroom offers a rainfall showerhead and hair dryers. Other standard amenities include a ceiling fan, a safe, and an ironing board.
2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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9.0 out of 10, Wonderful, 492 reviews
$88 nightly
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Total with taxes and fees
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Property amenities

Beach

  • Beach shuttle (surcharge)

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Spa services

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Car rental
  • Car recommended
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Crib: MXN 750 per stay

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 200 for children
  • 9 poolside bars
  • Champagne service
  • Couples/private dining

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Books
  • Evening entertainment
  • Streaming services

Outdoor areas

  • Fully-fenced
  • Outdoor furniture
  • Rooftop terrace

Work spaces

  • Business center

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Elevator (33 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Proposal/romance packages
  • Safe

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Scooter/moped rentals
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 119 units
  • 2 buildings
  • 5 floors
  • Bicycle parking
  • Bicycle rentals
  • Built in 2023
  • Electric bike charging
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Cribs/infant beds are available for MXN 750 per stay

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cleaning fee: MXN 428 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 250 for adults and MXN 200 for children
  • Crib (infant bed) fee: MXN 750 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:30 PM.
  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.

Property is also known as

Bakal By Lockey Tulum
Bakal Tulum By Lockey
Bakal Residence By Lockey Tulum
Bakal Residence By Lockey Aparthotel
Bakal Residence By Lockey Aparthotel Tulum

Frequently asked questions

Is a free cancellation option available at Bakal Residences by Ruha?

Bakal Residences by Ruha offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Bakal Residences by Ruha?

As of Aug 2, 2026, prices found for a 1-night stay for 2 adults at Bakal Residences by Ruha on Aug 15, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Bakal Residences by Ruha?

This aparthotel is situated in Tulum City Center within a short 18-minute walk of Jaguar Park and also 12 minutes on foot from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at Bakal Residence By Lockey?

Yes, uncovered self parking is offered for free at the aparthotel. Wheelchair-accessible parking, electric bike charging, and bicycle parkingare also available.

Is there a spa available at Bakal Residences by Ruha?

Spa services at the aparthotel include massages.

Does Bakal Residence By Lockey have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, champagne service, and 9 poolside bars at this aparthotel.

Does Bakal Residences by Ruha feature a casino?

No, Bakal Residences by Ruha doesn't have a casino.

Will I find an indoor pool at Bakal Residences by Ruha?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 7:00 AM and 11:30 PM.

What do couples enjoy most about Bakal Residence By Lockey?

There are many amenities for couples at this aparthotel, including champagne service as well as 2 outdoor pools and 9 poolside bars.

Are there hot tubs at Bakal Residence By Lockey?

No, this aparthotel doesn't have a spa tub.

Does Bakal Residences by Ruha have a restaurant with a breakfast menu?

Bakal Residences by Ruha offers continental breakfast each morning for a surcharge though there is no restaurant.

Will Bakal Residences by Ruha allow pets to stay for free?

No, pets and service animals aren't allowed at Bakal Residences by Ruha.

Are there connecting rooms at Bakal Residence By Lockey?

No, this aparthotel doesn't feature connecting guestrooms.

Where is the closest airport to Bakal Residences by Ruha?

The closest major airport to Bakal Residences by Ruha is Tulum Intl. Airport (TQO), which is 26.2 mi away (44 minutes by car).

Are there rooms with balconies that I can book at Bakal Residence By Lockey?

Yes, some apartments at this aparthotel offer either a balcony and a deck/patio where guests can enjoy city and pool views.

Bakal Residences by Ruha Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 29 reviews
Rating 8 - Good. 7 out of 29 reviews
Rating 6 - Okay. 0 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

9.4/10

Cleanliness

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dylan

Liked: Cleanliness, check-in, communication, listing accuracy
Lovely and well kempt, open front entrance and front desk where check in was a breeze. Night time was guarded to ensure parametre was safe Comfortable bachelor suite with balcony for solo travel or a couple.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jamie Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful stay at Bakal Tulum. Location is perfect 👌 Emmanuel is awesome! Will definitely stay again 🙂
Stayed 10 nights in Nov 2025
Verified review

10/10 Excellent

Efrain

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, safe location, great location!
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Gabrielle

Liked: Cleanliness, room comfort, communication

Family stay

We stayed at Bakal Tulum for 8 days in the penthouse suite - 2 adults and 1 child.
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

Humberto

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place to stay. Basics as internet and A.C. working great. Hotel is so clean and the location unbeatable Looking fw to return
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Rohan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was walking distance from great restaurants, bars and nightlife
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Jahaziel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place. Staff was amazing
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, communication
Beautiful condos close to restaurants, shops and supermarket. Walkable to everywhere. Concierge and front desk attentive and extremely helpful.
Verified review

10/10 Excellent

ROCIO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place, convenient location, nice staff, Emmanuel was always attentive and helpful, the night security staff as well especially Agustin and Jorge. Inside parking, nice room amenities and distribution.
Stayed 7 nights in Dec 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Street view room was noisy, vehicle's and barking dogs every night. Good location, within walking distance to shops, stores, restaurants, and food carts.
Stayed 7 nights in Dec 2024
Verified review

8/10 Good

Shadara

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay at the Bakal was wonderful. The room I stayed in was kind of small, but it had everything that I needed. The property is really nice and it’s in the middle of the local community. I felt safe. It’s not far from the beaches. I will stay there again.
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Vivienne

Liked: Cleanliness, amenities, property conditions & facilities, communication
There was no restaurant on site, however there were restaurants near by. There was a supermarket very close by. The pavement is not suitable for wheelchair. Room was great just for a couple. Transport to Tulum airport was good.
Stayed 5 nights in Jul 2025
Verified review

2/10 Terrible

Kabir

Disliked: Cleanliness
There is nothing good about that place.
Stayed 9 nights in Dec 2024
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, property conditions & facilities, communication
Hola
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

sam

Liked: Cleanliness, room comfort, communication

Perfect for family

- We traveled with 2 small children, and the place was perfect; it was family-friendly and quiet. - Both the, furniture, and equipment were brand new, clean, and of high quality. - Pleasant check-in. - The location was central, close to shopping centers and restaurants. - There is private parking, and it is a short distance to the Hotel Zone. - Room service was very good. Nice staff. - There were a lot of mosquitoes in the outdoor area when it rained, which was expected everywhere in Tulum.
Stayed 4 nights in Jun 2024
Verified review

8/10 Good

Rebecca

Liked: Cleanliness, room comfort, communication

Great location in new building.

For a solo stay, the place was perfect. My room was a studio on the 4th floor. Comfortable bed, good black out blind, good A/C, nice balcony. The location was walking distance to lots of restaurants and shops. On arrival I walked from the ADO bus station - it was less than a mile and simple. The concierge and front desk were friendly & helpful. There was still construction going on in the building. Multiple rooms/apartments were still being worked on - a little noisy but not bad.
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort, communication

Perfect location for a young family

Fantastic location in Tulum, located near many restaurants and various taco stalls. 2 pools to toggle between to beat the heat. Very clean facility. Emmanuel in particular was super helpful with organizing our airport transport and ensuring we had a child seat for our 2 year old daughter. He was more than happy to answer any questions we had about beaches, cenotes and everything in between. Would definitely recommend! Additionally, if you splurge for a PH suite, you get access to your own private plunge pool, in addition to the 2 seperate hotel pools, which our little daughter absolutely loved
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Kirstin

Liked: Cleanliness
Disliked: Amenities
We had a great time here, unfortunately we were meant to stay in the penthouse, but when we arrived it had a leak in the ceiling from the plunge pool that cold not be fixed. Rooms are still being finished in the building. The elevator was also out for 3 days and not fixed by the time we left. There is no swim up bar. The rooftop pool was great and the gym. It is pretty self service and you need to ask for things like towels and tpaper. The studio apartment is pretty small so if you have alot of luggage it might get a bit awkward moving around. The best part of the stay was Emmanuel the bakal concierge he was great and available 24hrs it seemed. He had great tips on things to so and able to make bookings and great recommendations. Always willing to help and nothing was a problem. Make sure you get electric bikes to get to the beach and ruins. A must is illos restaurant had so much fun there. Thank you Emmanuel for all that you did to make this a memorable experience for us. We had a great time!!!🙂
Stayed 11 nights in Dec 2024
Verified review

10/10 Excellent

Praksis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es un lugar bonito y cómodo. Tienes lo necesario para pasarla bien. Y la comunicación muy buena
Stayed 7 nights in Jan 2025
Verified review

4/10 Poor

Rodrigo

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Bien
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Mariela

Liked: Cleanliness, amenities, room comfort, communication
El edificio es nuevo, aún hay algunos acabados en proceso pero la habitación cuenta con todo lo esperado, una cocina muy completa, refrigerador y electrodomésticos necesarios. Aire acondicionado y ventilador. El baño también está muy bien.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Patricio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dejan muy poco shampoo y acondicionador. Reservé una habitación para 4 personas y solo hay una cama y 1 sofa muy pequeño, a penas para un niño.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Asdisde

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente hotel, instalaciones nuevas y de lujo, personal amable y muy atento a nuestras necesidades incluso previo a nuestra llegada. Ubicado en una avenida que te lleva a todo, cerca hay un Chedraui. Si vuelvo Tulum regresaría a este hotel.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities, communication
Instalaciones y equipamiento del cuarto excelente, privacidad y comodidad.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Melissa Almeda

Stayed 7 nights in Mar 2026