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Alaya Tulum

3.5 star property
VIP Access

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Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout drapes, free WiFi
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi
Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout drapes, free WiFi
Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪13 min walk‬
  • Place, Tulum Mayan Ruins
    ‪21 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite, Balcony, Ocean View

Suite, Balcony, Ocean View | View from room

Suite, Balcony, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi

Deluxe Suite, Balcony, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Villa, Balcony

Family Villa, Balcony | Premium bedding, in-room safe, blackout drapes, free WiFi

Family Villa, Balcony

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Apartment, Kitchenette

Apartment, Kitchenette | Dining room

Apartment, Kitchenette

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, Garden View

Villa, Garden View | View from room

Villa, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout drapes, free WiFi

Suite, 1 King Bed, Beach View, Oceanfront

10.0 out of 10
Exceptional
(6 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 2 Queen Beds, Partial Ocean View

Family Room, 2 Queen Beds, Partial Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi

Family Room, 2 Queen Beds, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

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About the neighborhood

Tulum

Located in Zona Hotelera, Alaya Tulum is adjacent to Tulum Beach and within a mile (2 km) of other popular sights like Sian Ka'an Biosphere Reserve. This 20-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Tulum Beach - 3 min walk - 0.2 miles
  • Ven a la Luz Sculpture - 13 min walk - 0.7 miles
  • Playa Paraiso - 14 min drive - 5.5 miles
  • Playa Ruinas - 21 min drive - 6.6 miles
  • Tulum Mayan Ruins - 21 min drive - 6.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 62 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬4 min walk
  • ‪Rosa Negra Tulum - ‬7 min walk
  • ‪ARCA - ‬6 min walk
  • ‪Casa Banana - ‬3 min walk
  • ‪Secrets Tulum Beach Club - ‬5 min walk

About this property

Alaya Tulum

Alaya Tulum features a gym, free WiFi in public areas, and spa services. There's free offsite parking, and an airport shuttle (available 24 hours) for USD 319 per vehicle roundtrip. Front-desk staff can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this beach hotel include a terrace, local meal delivery service, and wedding services.
Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and bathrobes. Ceiling fans, laptop-compatible safes, and local meal delivery service are also available.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Biodegradable drinking straws available
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 25 per pet, per stay
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

What's there to see near Alaya Tulum?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach. You'll also find Sian Ka'an Biosphere Reserve and Tulum National Park within a short drive.

How much does it cost to stay at Alaya Tulum?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Alaya Tulum on Jun 1, 2026 start from $261, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Alaya Tulum?

No, there isn't parking at the hotel but you'll find free parking.

Is there a spa available at Alaya Tulum?

Spa services at the hotel include deep-tissue massages, mani/pedis, and facials.

Does Alaya Tulum feature a casino on the premises?

No, Alaya Tulum doesn't have a casino.

Will I find an indoor pool at Alaya Tulum?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Alaya Tulum?

This beachfront hotel offers many amenities for couples, including in-room massages as well as a beach bar and a restaurant.

Does Alaya Tulum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Alaya Tulum have a restaurant that serves breakfast?

Yes, Alaya Tulum serves breakfast for a surcharge from its restaurant.

Will Alaya Tulum allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Alaya Tulum for a fee of USD 25 per pet, per stay.

Does Alaya Tulum have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Alaya Tulum?

The closest major airport to Alaya Tulum is Tulum Intl. Airport (TQO), which is 29.6 mi away (62 minutes by car).

Are there rooms with balconies that I can book at Alaya Tulum?

Yes, some guestrooms at this hotel offer a furnished balcony/patio where guests can enjoy ocean and garden views.

Does Alaya Tulum offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Alaya Tulum.

Alaya Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 385 out of 465 reviews
Rating 8 - Good. 51 out of 465 reviews
Rating 6 - Okay. 15 out of 465 reviews
Rating 4 - Poor. 5 out of 465 reviews
Rating 2 - Terrible. 9 out of 465 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Cynthia Ivette Pareja

Liked: Cleanliness, amenities, property conditions & facilities
Unforgettable and romantic experience! This hotel became our second home, our room was spotless and beautiful, the beach was beautiful and you can get service to your beach beds, the amenities, the food and wellness services like everyday yoga at 8 am really made our stay a wonderful time, my husband and I will certainly come back as soon as we can, thank you so much Alaya Tulum!
Stayed 6 nights in Jan 2026

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely stay! I enjoy resorts with fewer rooms. Alaya was perfect!! Beautiful room. Beautiful beach location. Exceptional staff. Onsite restaurant, morning yoga & beach front massages was a plus, plus. Definitely going to stay here again!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach & good AC
Stayed 7 nights in Jan 2026

10/10 Excellent

Tetiana, New York

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. Great communication about all our needs, peaceful atmosphere, and hotel is soooo pretty!!! will definitely be back!
Stayed 4 nights in Dec 2025

10/10 Excellent

George, Lake Oswego

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great stay. Very close to beach
Stayed 2 nights in Dec 2025

10/10 Excellent

Emme

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alaya Hotel was a lovely stay. The staff were very welcoming and friendly and made us feel comfortable. Daniel helped us check in after a long travel day, and was super informative and welcoming! He made our check in quick and easy so we could immediately relax (Thanks Daniel!) The room was lovely and tropical, room service was great, waitstaff were smiley, and the food was awesome!
Stayed 5 nights in Dec 2025

8/10 Good

Tatyana, Novi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Silvestre was exceptional! Loved everything about the place and lovely staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2025

10/10 Excellent

Michael

Stayed 5 nights in Nov 2025

10/10 Excellent

Meghal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing personalized service since there is only 20 rooms on the entire property. Communicate via WhatsApp for instant replies and quick action. Rooms were clean and beautiful. Breakfast can be improved.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful. Staff was great. Town is very expensive. No pool here, but the beach is amazing.
Stayed 1 night in Dec 2025

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This little boutique hotel was like staying in a wellness focused luxury treehouse in the jungle. We absolutely loved our stay. Lush greenery all around and from every window view. A gorgeous beach with excellent beachside loungers, towels, and a bar. The staff and service were exceptional at every moment of our stay. The AC also worked very well during our December visit. We stayed in a garden view room with a kitchenette. The cooking tools were minimal but enough to prep simple meals for two. The tacos and Pina Coladas at the onsite restaurant were delicious. Real ingredients and handmade tortillas. We enjoyed the morning yoga class as well. We can’t wait to return to this beautiful and slightly rustic refuge. Note: Rooms on the ground level are recommended for folks that have challenges with stairs. As two 40 year old fit and able-bodied folks, we did fine getting up the spiral staircase to the upper levels of the main building thanks to help from the staff with our luggage.
Garden view rooms of main building. Upper level.
Pina colada without alcohol.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lesya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a lovely visit to Tulum. Alaya was lovely. We had a second floor beach front room with amazing views. The staff was friendly and welcoming. The food and service was excellent too. Looking forward to returning as 6 days was not long enough!
Stayed 5 nights in Nov 2025

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely brilliant!
Stayed 5 nights in Nov 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
Stayed 1 night in Nov 2025

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Loved the room, the morning coffee delivered, the yoga and the staff were very friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Lizbeth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was even better than the pictures! Such a well maintained stunning property, loved being on the top level with garden view was lovely and if you walked around the balcony you could see partial ocean view. The staff were super attentive and remembered you and were there to help with a smile. The restaurant food was lovely, and right across the street we had options of poke, açaí, tacos and a bar. Loved being able to visit the sister property Ahau (10 min walk) which is a larger hotel, the food is more diverse there but more expensive obvi. I think Alaya is more family appropriate and recommend Ahau for adults. Both have a clean white sand beachfront. Will def visit these properties again. We took our two yr old and we Loved loved our stay! Def recommend.
We were able to visit this art museum for free, we went twice, at night when its all lit up and daytime.
Stayed 3 nights in Nov 2025

10/10 Excellent

Andre, Henderson

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Rooms, Great staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Marcos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
Stayed 4 nights in Nov 2025

10/10 Excellent

Alfonso Javier Lopez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Amenities
It was great. They were always accommodating and very helpful and friendly!
Stayed 3 nights in Nov 2025

10/10 Excellent

Monique

Stayed 2 nights in Oct 2025

2/10 Terrible

Michael

Traveled with group
As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.
Stayed 5 nights in Oct 2025

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