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Alaya Tulum

4.0 star property
VIP Access

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Photo gallery for Alaya Tulum

A bedroom with a large bed, wooden floor, stone walls, and a view of the ocean.
A room with a bed, a hat, and a window.
A hallway with wooden shutters, a stone wall, and a robe hanging on the left.
A beachfront hotel with a thatched roof, palm trees, and a view of the ocean at sunset.
A stone pathway leading to a doorway, surrounded by lush greenery and wooden structures.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪13 min walk‬
  • Place, Tulum Mayan Ruins
    ‪17 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite, Balcony, Ocean View

A bedroom with a large bed, wooden flooring, stone walls, and a view of palm trees and a thatched-roof structure.

Suite, Balcony, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, Balcony, Partial Ocean View

A room with two beds, a wooden bench, a woven bag, and a stone wall.

Deluxe Suite, Balcony, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Villa, Balcony

A room with a bed, a hat, and a window.

Family Villa, Balcony

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Apartment, Kitchenette

A cozy room with a stone wall, a wooden ceiling, and a bed with a pink blanket. There is a dining table set with plates, cups, and a fruit bowl.

Apartment, Kitchenette

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, Garden View

A room with a bed, wooden beams, stone walls, and a view of the outdoors.

Villa, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

A bedroom with a large bed, wooden floor, stone walls, and a view of the ocean.

Suite, 1 King Bed, Beach View, Oceanfront

10.0 out of 10
Exceptional
(7 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 2 Queen Beds, Partial Ocean View

A room with a bed, bedside tables, a ceiling fan, and a view of the outdoors.

Family Room, 2 Queen Beds, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

A room with a stone wall, wooden furniture, a view of the beach, and a dining area with a table and chairs.

Panoramic Villa, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

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Exterior

Dreams Tulum Resort & Spa - All Inclusive

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  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
7.8 out of 10, Good, 1,000 reviews
$206 nightly
The price is $256
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Total with taxes and fees
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About the neighborhood

Tulum

Located in Zona Hotelera, Alaya Tulum is adjacent to Tulum Beach and within a mile (2 km) of other popular sights like Sian Ka'an Biosphere Reserve. This 20-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Tulum Beach - 3 min walk - 0.2 miles
  • Ven a la Luz Sculpture - 13 min walk - 0.7 miles
  • Playa Paraiso - 14 min drive - 5.5 miles
  • Tulum Mayan Ruins - 17 min drive - 6.4 miles
  • Playa Ruinas - 21 min drive - 6.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 62 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬4 min walk
  • ‪Rosa Negra Tulum - ‬7 min walk
  • ‪Casa Banana - ‬3 min walk
  • ‪Secrets Tulum Beach Club - ‬5 min walk
  • ‪Cenzontle - ‬9 min walk

About this property

Alaya Tulum

Alaya Tulum features a gym, free WiFi in public areas, and spa services. There's free offsite parking, and an airport shuttle (available 24 hours) for USD 319 per vehicle roundtrip. Front-desk staff can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a terrace, local meal delivery service, and a garden.
Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and bathrobes. Ceiling fans, laptop-compatible safes, and local meal delivery service are also available.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

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Delek Tulum
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Designated smoking areas
  • Mosquito nets
  • Non-plastic drinking straws available

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 25 per pet, per stay
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Alaya Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 401 out of 483 reviews
Rating 8 - Good. 52 out of 483 reviews
Rating 6 - Okay. 16 out of 483 reviews
Rating 4 - Poor. 5 out of 483 reviews
Rating 2 - Terrible. 9 out of 483 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cristobal

Fantastic stay!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
This is a great alternative to the Loud Beach Clubs on the street, Very low key w/Great service and Breakfast!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Alaya Tulum. Accommodations were nice. Clean, comfortable room with easy access to the beach. Quiet resort with great staff. Would recommend.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
Amazing beach getaway. We had really great beach days here. Def recommend :)
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Great stay. Very close to beach
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Noah

Liked: Cleanliness, amenities, property conditions & facilities
This is the perfect Tulum escape.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Loved the room, the morning coffee delivered, the yoga and the staff were very friendly.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation. The beach loungers could use some repairs.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Lesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach & good AC
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Great Rooms, Great staff
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Malini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front room was perfection! Watching the sun rise over the ocean from bed, having breakfast served on the patio while watching the waves, listening to the sounds of the surf while drifting off to sleep all made the trip magical! All the staff were lovely, food and drinks were delicious and perfect location on the beach! Highly recommend for anyone looking to relax.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Tetiana

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. Great communication about all our needs, peaceful atmosphere, and hotel is soooo pretty!!! will definitely be back!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Really great location. Felt like I was on my own deserted island. Room was like an island treehouse. Listening to the ocean at night on my own deck was amazing. Food was excellent and great staff made this a very enjoyable stay. If I’m ever back at Tulum beach I will know where to stay!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location! One of the best hotels in the whole area
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Alfonso Javier Lopez

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities
Lovely stay! I enjoy resorts with fewer rooms. Alaya was perfect!! Beautiful room. Beautiful beach location. Exceptional staff. Onsite restaurant, morning yoga & beach front massages was a plus, plus. Definitely going to stay here again!!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Silvestre was exceptional! Loved everything about the place and lovely staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
This place is absolutely incredible. From the environment, proximity to the beach, service and the room. We loved it and would love to come back. Very walkable to all of the restaurants and shops.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Small hotel but nice rooms and excellent service
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Hermine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Cynthia Ivette Pareja

Liked: Cleanliness, amenities, property conditions & facilities
Unforgettable and romantic experience! This hotel became our second home, our room was spotless and beautiful, the beach was beautiful and you can get service to your beach beds, the amenities, the food and wellness services like everyday yoga at 8 am really made our stay a wonderful time, my husband and I will certainly come back as soon as we can, thank you so much Alaya Tulum!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, lovely staff
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Emme

Liked: Cleanliness, amenities, property conditions & facilities
Alaya Hotel was a lovely stay. The staff were very welcoming and friendly and made us feel comfortable. Daniel helped us check in after a long travel day, and was super informative and welcoming! He made our check in quick and easy so we could immediately relax (Thanks Daniel!) The room was lovely and tropical, room service was great, waitstaff were smiley, and the food was awesome!
Stayed 5 nights in Dec 2025

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