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Alaya Tulum

3.5 star property
Beachfront, with spa services
VIP Access

Choose dates to view prices

Photo gallery for Alaya Tulum

Panoramic Villa, 2 Bedrooms, Ocean View | Living area
Suite, Balcony, Ocean View | Terrace/patio
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi
Panoramic Villa, 2 Bedrooms, Ocean View | Living area
Panoramic Villa, 2 Bedrooms, Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪13 min walk‬
  • Place, Tulum Mayan Ruins
    ‪18 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite, Balcony, Ocean View

Suite, Balcony, Ocean View | View from room

Suite, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi

Deluxe Suite, Balcony, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, Balcony

Family Villa, Balcony | Premium bedding, in-room safe, blackout drapes, free WiFi

Family Villa, Balcony

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Apartment, Kitchenette

Apartment, Kitchenette | Dining room

Apartment, Kitchenette

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

Villa, Garden View | View from room

Villa, Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront | Premium bedding, in-room safe, blackout drapes, free WiFi

Suite, 1 King Bed, Beach View, Oceanfront

10.0 out of 10
Exceptional
(6 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Partial Ocean View

Family Room, 2 Queen Beds, Partial Ocean View | Premium bedding, in-room safe, blackout drapes, free WiFi

Family Room, 2 Queen Beds, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Tulum

Located in Zona Hotelera, Alaya Tulum is adjacent to Tulum Beach and within a mile (2 km) of other popular sights like Sian Ka'an Biosphere Reserve. This 20-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Tulum Beach - 3 min walk - 0.2 miles
  • Ven a la Luz Sculpture - 13 min walk - 0.7 miles
  • Las Palmas Public Beach - 11 min drive - 5.1 miles
  • Playa Paraiso - 12 min drive - 5.5 miles
  • Tulum Mayan Ruins - 18 min drive - 9.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 62 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬4 min walk
  • ‪Rosa Negra Tulum - ‬7 min walk
  • ‪ARCA - ‬6 min walk
  • ‪Casa Banana - ‬3 min walk
  • ‪Secrets Tulum Beach Club - ‬5 min walk

About this property

Alaya Tulum

Beachfront, with spa services
Alaya Tulum features a gym, free WiFi in public areas, and spa services. There's free offsite parking, and an airport shuttle (available 24 hours) for USD 319 per vehicle roundtrip. Front-desk staff can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a terrace, local meal delivery service, and a garden.
Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and bathrobes. Ceiling fans, laptop-compatible safes, and local meal delivery service are also available.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Biodegradable drinking straws available
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 25 per pet, per stay
  • Dogs only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

What's there to see near Alaya Tulum?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach. You'll also find Sian Ka'an Biosphere Reserve and Tulum National Park within a short drive.

How much does it cost to stay at Alaya Tulum?

As of Feb 13, 2026, prices found for a 1-night stay for 2 adults at Alaya Tulum on Feb 22, 2026 start from $496.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Alaya Tulum?

No, there isn't parking at the hotel but you'll find free parking nearby.

Is there a spa available at Alaya Tulum?

Spa services at the hotel include deep-tissue massages, facials, and mani/pedis.

Does Alaya Tulum feature a casino on the premises?

No, Alaya Tulum doesn't have a casino.

Will I find an indoor pool at Alaya Tulum?

No, there is no indoor pool at this hotel.

Is Alaya Tulum a good place to stay for couples?

This beachfront hotel offers many amenities for couples, including in-room massages as well as a beach bar and a restaurant.

Does Alaya Tulum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Alaya Tulum have a restaurant that serves breakfast?

Yes, Alaya Tulum serves breakfast for a surcharge from its restaurant.

Will Alaya Tulum allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Alaya Tulum for a fee of USD 25 per pet, per stay.

Are there connecting rooms at Alaya Tulum?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Alaya Tulum?

The closest major airport to Alaya Tulum is Tulum Intl. Airport (TQO), which is 29.6 mi away (62 minutes by car).

Can I book a room with a balcony at Alaya Tulum?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or garden views.

Does Alaya Tulum offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Alaya Tulum.

Alaya Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 372 out of 451 reviews
Rating 8 - Good. 51 out of 451 reviews
Rating 6 - Okay. 14 out of 451 reviews
Rating 4 - Poor. 5 out of 451 reviews
Rating 2 - Terrible. 9 out of 451 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely brilliant!
Stayed 5 nights in Nov 2025

10/10 Excellent

Marcos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was the highlight of our trip. The staff was incredibly friendly and attentive, the room was spotless, and it's within walking distance of many restaurants and shops. The complimentary drinks and breakfast were excellent. I highly recommend it; it has a family-friendly atmosphere and is very peaceful.
Stayed 4 nights in Nov 2025

10/10 Excellent

Alfonso Javier Lopez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and always very nice and attentive. The food was excellent and the Alaya wa beautiful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Amenities
It was great. They were always accommodating and very helpful and friendly!
Stayed 3 nights in Nov 2025

10/10 Excellent

Monique

Stayed 2 nights in Oct 2025

2/10 Terrible

Michael

Traveled with group
As soon as we checked in we were greeted with mosquitos! Don’t go here if you don’t want to get eaten alive! We initially booked the apartment suite because we wanted more room. We were told that Expedia “upgraded” us but the room they “upgraded” us to was smaller and most of the outlets in the room didn’t work. We wanted a refrigerator brought up for water and it started leaking into the floor. We were also told that breakfast was included in the “upgrade” but after receiving the breakfast we were given a bill and told that it wasn’t included. That was the final straw for us so we checked out and asked for our money back in which we were told we could not be refunded. After Expedia tried to contact them several times about the matter they never responded and I never got my money back. Tulum is dead and not a lot going on so I would steer clear of Tulum and this property unless you want to party with the mosquitoes.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jasbir

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property. Well maintained. Staff courteous and helpful. Breakfast was fresh and simple, not many options. Rooms clean and beautifully decorated. Close to restaurants walkable felt safe in the area. The view was magnificent. You could walk out directly to the beach, which was just a few steps away. View were welcomed with a bottle of champagne on arrival. Beds were comfortable. My only complaint is the mosquitoes, but the staff used citronella candles and offered bug repellent lotion/sprays. We visited in September, but apparently that is a breeding season of the mosquitoes. I don’t know if some sort of mosquito repellent sprays by pest control could be done. But overall pleasant stay. Will definitely come back and stay at the property..
Stayed 3 nights in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!
Stayed 3 nights in Sep 2025

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location! One of the best hotels in the whole area
Stayed 2 nights in Sep 2025

10/10 Excellent

Shonnan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stay in this Boutique Hotel.. The service was amazing, the room was amazing, the view was amazing and Sophia was especially amazing. If your looking for a place that offers peace and serenity this is it! I didnt know I could go 3 days without a tv.. You will not be dissapointed.. I cant wait to visit again.
Stayed 3 nights in Sep 2025

6/10 Okay

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place itself was beautiful, but the beach was dirty and smelled terrible, so I couldn’t even use it. On top of that, the breakfast situation was a complete disappointment. I booked this hotel because it advertised breakfast included, yet when I asked, they only offered me coffee and said I had to pay for everything else. That’s misleading and unacceptable. Because of this, I refused to eat any meals at the hotel. The prices were ridiculously high for tourists. Even the taxis arranged by the hotel were outrageously expensive, clearly taking advantage of visitors. Yes, the location is nice, but I would never recommend this hotel. I wasted a lot of money in a very short time and left feeling completely frustrated. Definitely not worth it.
Stayed 3 nights in Sep 2025

4/10 Poor

Paola Itzel

Stayed 2 nights in Sep 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Small hotel but nice rooms and excellent service
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alaya was so peaceful and wonderful. What better be to stay than on the beach. Food was great. Breakfast lunch and dinner options right on the property. Free pool access to Alquimia which was next door.
Ocean front villa
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience definitely Highly recommend, love the attention from everyone of the staff, Sofia and dani were amazing very helpful. If u plan romantic vacation this place is the one.
Stayed 6 nights in Jul 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is lovely. Air conditioning for me is not adequate. Room does not get cold enough to sleep in the mid-July heat of low to mid 90's - passable but not comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Salil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best Hotel by the beach in Tulum. Great professional Staff especially Silvestre.
Stayed 4 nights in Jun 2025

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on a solo trip and I absolutely loved my choice to stay here. I felt safe and well connected to the team. Room felt like a treehouse. Access to sister hotel and jungle gym were a plus.
Stayed 4 nights in Jun 2025

10/10 Excellent

Farah

Amazing
Stayed 8 nights in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos Rafael

Stayed 4 nights in May 2025

10/10 Excellent

Blair

Liked: Amenities
Everything was perfect
Stayed 7 nights in Apr 2025

8/10 Good

Ugur

Stayed 4 nights in Mar 2025

10/10 Excellent

Elma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Bashkim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best decision so far. The place is so romantic and the service was great. I mean everything was just perfect.
Stayed 3 nights in May 2025

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