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Recent guest reviews

In the room, they were not changing bad sheets & pillow covers

On a very nice day upon arrival I went out to pool area. Pool water was cold, but understandable that it was not heated. Hot tub water warm but it was not working. I inquired at desk and was told the same. Next morning I asked another desk attendant about it. She said she would contact maintenance person. I checked throughout week and it didn't work. On Friday, Feb. 16, the day before our departure, I asked a manager-type at the desk if it would be working He got back to me to reply what was wrong. I told him I had switched hotels from another in Tucson to take advantage of pool and spa and was disappointed. He said he would speak to the manager and see if there was anything they could do for me. Never heard another word. Once home I contacted IHG Hotels. The service person apologized and said I would get a phone call from the Tucson hotel. Two weeks later, I haven't Disappointing experience when a hotel doesn't provide what's advertised and doesn't follow through.

Great customer service

In a central location.

The hotel staff were very friendly and helpful. The room and lobby were clean and modern. Complimentary breakfast was great. Thank you, I would stay here again for sure.

Everything was new and nice but it was so loud. Whenever someone closed thier door our room felt like it shook all over. We were woke up over 12 times then just gave up and left.

We enjoyed our stay. Everything was perfect

Staff was very pleasant and professional. Hotel Location was not good at all. Paid for breakfast included, but was not serving and gym was closed, all due to COVID - do I get credit? The hall carpet and flooring was somewhat run-down. Even though the room was clean, I believe the rate was high. Not too happy with this choice - bad location, I will not stay at another IHG Hotel and may not book through Orbitz because the hotel description was deceiving.

What I've come to expect from Holiday Inn Express - good services, clean, quiet and comfortable rooms.

I don't know why this hotel has a 2-star rating. I stayed there last night and everything was great. Check-in was fast and friendly (thank you Marcus!), the room was large, clean, and very well furnished. The location is very convenient to I-10 for Tucson visitors and very close to just about every amenity you might need. Great value fot the money, I will stay here again.

Under construction, no mention of this when scheduling.

Unknown to us at our reservation time was the hotel is going through a major remodel and the place is a mess and noisy.

We received a call less than 48 hours from our reservation to be told that the property was under construction and we could cancel without a charge. That's nice, but the fact that it was less than two days from arrival made it impossible to find something else. Also, I confirmed construction hours were to be from 8am - 8pm. We were located near the construction and it went on until 11:30pm. That's a bit of an inconvenience considering we were there to sleep with our 1 year old. You should call your guests at least 5 days prior to arrival in the event of construction so that they may find alternate arrangements if necessary.

It was convenient to the highway and other services (gas, food, etc.). Not too far from UofA, which is why we were there, but was further than I expected. Inside was very nice, like most all Holiday Inn Expresses. Wasn't in the nicest looking area, there were homeless people camped across the fence between the hotel and the river/waterway, covered mostly by bushes, so you didn't really see their tents unless you knew what you were looking for.

Stay was nice. Decent breakfast. No issues would stay again.

W Grant RD Tucson AZ

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a mile (2 km) of Tucson Indoor Sports Center, Holiday Inn Express & Suites Tucson, an IHG Hotel is within 2 miles (3 km) of El Rio Golf Course. This 92-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

At Holiday Inn Express & Suites Tucson, an IHG Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, Accessible

2 Double Beds | 2 Queen Beds | Sleeps 4

Suite, 1 King Bed

1 King Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Express & Suites Tucson, an IHG Hotel

Everyone (18) Couples (6) Business (2) Family (11)
3
Everyone

In the room, they were not changing bad sheets & pillow covers

By on Feb 7, 2024

4
Everyone

By on Nov 17, 2023

2
Everyone

By on Aug 25, 2023

1
Everyone

By on Aug 11, 2023

Review comment responded on Oct 5, 2023

We appreciate your feedback during your stay. Looks like we dropped the ball on this one. We work hard everyday to ensure customer satisfaction and we take your feedback seriously as a learning experience.

4
Partner Couples

On a very nice day upon arrival I went out to pool area. Pool water was cold, but understandable that it was not heated. Hot tub water warm but it was not working. I inquired at desk and was told the same. Next morning I asked another desk attendant about it. She said she would contact maintenance person. I checked throughout week and it didn't work. On Friday, Feb. 16, the day before our departure, I asked a manager-type at the desk if it would be working He got back to me to reply what was wrong. I told him I had switched hotels from another in Tucson to take advantage of pool and spa and was disappointed. He said he would speak to the manager and see if there was anything they could do for me. Never heard another word. Once home I contacted IHG Hotels. The service person apologized and said I would get a phone call from the Tucson hotel. Two weeks later, I haven't Disappointing experience when a hotel doesn't provide what's advertised and doesn't follow through.

By on Mar 3, 2023

Review comment responded on Mar 15, 2023

Thank you for your feedback and we apologize that we were not able to fix the hot tub during your stay. The feedback we received from you , enables us to learn and ensure similar situations can be avoided in the future.

4
Partner Couples

Great customer service

By on Nov 27, 2022

Review comment responded on Dec 8, 2022

Thank you Ana!

4
Family with small children

In a central location.

By on Nov 21, 2022

Review comment responded on Dec 8, 2022

Thank you Cynthia for your review. Our location is close to many to Tucson's popular attractions, shopping and restaurants.

5
Family with small children

The hotel staff were very friendly and helpful. The room and lobby were clean and modern. Complimentary breakfast was great. Thank you, I would stay here again for sure.

By on Jul 31, 2022

Review comment responded on Aug 2, 2022

Thank you for the review. We appreciate you leaving us a great review.

4
Partner Couples

Everything was new and nice but it was so loud. Whenever someone closed thier door our room felt like it shook all over. We were woke up over 12 times then just gave up and left.

By on Jan 18, 2022

5
Everyone

By on Dec 18, 2021

Holiday Inn Express Hotel & Suites Tucson, an IHG Hotel

1564 W Grant RD, Tucson, AZ 85745
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