Tucker Hyatt Hotels

"I had a really disappointing stay at this hotel. The check-in process was an absolute nightmare—there was a large conference going on, and the staff seemed completely overwhelmed and unprepared. It took far too long just to get a room. Throughout the stay, basic service was lacking. Housekeeping consistently failed to leave enough towels, which was frustrating and inconvenient. On top of that, an alarm went off in the middle of the night, completely disrupting our sleep, and there was little to no communication about what was happening. It was impossible to even get some coffee in the morning due to the sheer amount of people in the hotel. Free waters were never available nor replenished for guests not attending the conference. Overall, the experience felt disorganized and poorly managed. I expected much better, especially given the price and reputation. I would not stay here again."

"Yes"

"The breakfast buffet was far too expensive for what it was so we opted not to use it. Didn't use the bar area either. The room was relatively clean but the property is very dated and this contributed to cleanliness. The carpet in our room was stained all over, there was rippling in the carpet and it was pulling up in corners. The towel rack in the bathroom was partially falling out of the wall. There were stains in the wallpaper and the curtains. The reviews and especially the photos of the property did not accurately reflect the expected conditions of the room. I wanted to move to a different property but our reservation was already prepaid and we just slept there instead of spending a ton of time in the room. The sheets and bedding were clean, but the rest of the room was lackluster and in need of serious renovation so hotel staff can properly clean the rooms. We stayed for 4 nights and we're supposed to get refreshed linens and new towels on day 3 but that never happened either. The location worked out great for us for the trip but we will not be staying at this location again. "