- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Oaks Gateway Suites
4.5 out of 5.0
81.0% based on 467 reviews
Recent guest reviews
Clean and fresh - this was a nice apartment in an interesting location. The staff were prefessional, friendly and helpful. The room was well kept and very large! It was a nice and hassle free stay. I would recommend it.
Stay often and it is always fantastic, I would recommend and is convenient to everything. Service is always great having Ribs n Rumps there is an added bonus. Car park easy to get in and out and very convenient to restaurants and bars
We had a river facing two bedroom unit and really enjoyed our stay. It was functional and comfortable. The staff went out of their way to help and find solutions, like us needing an iPhone charger. The infinity pool is beautiful and the location is excellent - close to everything, including good restaurants. I think the only disappointing thing was the gym - it was extremely basic. Even a basic gym should have a range of dumbbells.
We were looked after by Morgan during our stay at Oaks. She was absolutely fabulous - very professional, informative, and with great customer service. The rooms were clean and well appointed, while the view of the river was lovely.
Very friendly & helpful reception staff. Very handy & close for the work I had to do whilst in town. Wi-Fi was useless on my laptop and not fully complimentary. I had to borrow a colleagues dongle to have access on my work laptop.
I always stay here whilst on regular business trips to Townsville. Reception staff are great. They are always warm and friendly. Usually I have no issues. However, this stay marred by housekeeping who did not make up my bed during the day. Otherwise score would be excellent.
everything was great the location for us was very suitable close handy to everything we needed. the rooms were very clean and serviced daily if i had to knit pick about anything was that there wasn't enough milk in the fridge.
I stayed here for 2 nights for business. I noticed that the TripAdvisor info says “free WiFi” - not accurate. I’m amazed in 2018 a hotel can remain competitive and still charge for WiFi or put limitations on access. I had free access for 24 hours but given I was staying for 2 nights this meant nothing for second night. Yes the bed was super comfy, the place was clean and well-presented but would I stay here again and would I recommend it? No I wouldn’t - free access to the Internet is expected and should be provided as standard. If not make it very very clear that it is not. Oaks website could catch people out as it says “WiFi” however in the room detail it says “30 mins continuous free access per day”....take note of what ‘continuous’ means!
Nice Big room, clean and all. Nice staff. The internet though sucked.. only 30 min access pr/ 24 hours. Its a scandal. Most of the western World is online and used to have access to FB, privat e-mail etc... this you must be aware of!
I was booked in here by work. We usually use the Quest a few doors down and frankly based on this experience I will return to the Quest. The service is friendly enough and staff nice. The room not so much. The furniture on the veranda is old and the table is falling apart. The TV control was so old it couldn’t be read and so worn it didn’t work properly making it hard to change channels, the ironing board wouldn’t stay up and collapsed while in use! Frankly dangerous and on speaking to my colleague he had the same issue, bloody replace them before someone is hurt! The bed is the single most uncomfortable bed I’ve slept on in a long time, there’s no spring in it and my hips are killing me. Yes it’s clean but frankly that’s where it stops. Wouldn’t be my choice to return here being honest.
Hotel highlights
- Free parking
- Outdoor pool
- Fitness center
- WiFi in rooms and public areas (fees apply)
Located within a 5-minute walk of Maritime Museum of Townsville, Oaks Gateway Suites is within a 15-minute stroll of Museum of Tropical Queensland. This 111-room, 4.5-star apartment has an outdoor pool along with free self parking and a fitness center. It's on a river and also a short walk from Cultural Centre Townsville and ReefHQ Aquarium.
Rooms
All of Oaks Gateway Suites's 111 apartments are air-conditioned and have an array of amenities, including balconies, refrigerators, and phones. Guests can expect to find WiFi, wired Internet, and TVs. Hair dryers and ironing boards are also standard.
Property features
At Oaks Gateway Suites, guests enjoy an outdoor pool, a fitness center, and WiFi in public areas. Free parking is included with your stay. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
Reviews from Trip Advisor
81.0% of guests recommend this hotel
Total of 467 reviews
