The room is a little older, dated, but has been well maintained. The staff were very responsive to my requests. It's convenient to have a little kitchen to make hot tea, microwave food, refrig.etc.. The washer/dryer in the unit is a nice bonus. I liked the location, quiet, clean, close to the train station, easy access to Shibuya, Harajuku, & Omotesando. They supply ReFa body wash, shampoo, conditioner, hair dryer, & shower head, a very posh brand. I loved the brand so much I ended up going to ReFa to buy the products in Omotesando Hills. I would stay here again!