Ski Lodging & Hotels in The District, Nashville

"Was given wrong room to begin with, and they blamed Expedia. When I changed # of beds, I called the hotel directly and spoke with them, not Expedia. The elevators were the slowest I've ever seen, very long waits for one to arrive at your floor. Two staff members were fabulous, but the front desk staff lacked much to be desired. "

"Fantastic hotel, beautiful rooms, great attention to detail. Loved it"

"For the price this hotel charges, I was expecting it to be a lot nicer. I paid extra for the street view of Nashville. Checked in and received a nice room on the 6th floor. Around 2am, I woke up and noticed that there was no water. I heard a water noise so looked out in the hallway and entire floor was flooded with standing water. I went down to lobby was switched to a second room on the 6th floor which also did not have water. I then went back and was given a 3rd room on the second floor. This room had water, however was a small room with no window at all and the AC was stuck and would not go below 76 degrees. I was told by the night staff that a manager would contact me and they would make it right. After not hearing anything for a day, I went to the front desk. Guy on day shift was very rude, said he did not believe me about what happened and told me he could not compensate me for a night. He then stated he would get the manager. Manager would not even come over and talk to me, had the guy come back to relay the information. While understanding that a flood is out of anyone’s control, there is zero customer service. I would definitely consider staying anywhere else if visiting Nashville. "