Regency Park Hotel4.0 out of 5.0
Recent guest reviews
An excellent venue with very good obliging staff, nothing was too much trouble . Excellent facilities.The hotel was very clean and modern with ample free parking. The food was very good and form the 22 people who attended, all reports were good .
stayed once again at the regency, been a lot of staff changes lately but it seems to have settled down now. reception staff are great (thanks again jade) , helpful and friendly. bar staff and restaurant staff also great. great pool and spa area. all in all a nice place to stay.
Stayed for a hen do with several friends and had a dinner, bed and breakfast deal. The staff were so welcoming and friendly - they are clearly happy and valued in their roles because they make you feel so valued and their customer service is spot on. The dinner was fantastic - way beyond expectations - delicious pate to start, followed by tender, juicy lamb and gorgeous sticky toffee pudding after. Stunning. We came back after our night out and fancied a night cap and the night staff were so happy to help even at 1am, made us feel like nothing was too much trouble. Then on departure reception were so helpful in recommending a local walk for us. The service had a feel of when you stay in a family-run top notch b&b, not a larger hotel. Thank you so much, I wouldn't hesitate to recommend a stay with you!
Lovely comfortable, clean and large room. Food was superb and all the staff were very friendly and helpful. The spa was nice and not over busy and the Massages we had we excellent. A good location within walking distance of Newbury (if you don't mind a 50 min walk along the river) Newbury another lovely town and shopping centre! Would definitely go back again..
Lovely table setting, ambience and service. Good selection of cakes, but if you don't like mayo or mustard then you only get plain cheese and ham. More imaginative fillings are needed. As it was a hot day some air circulation would have been nice. Also, not knowing that we had paid in advance was embarrassing. But overall a good experience and loved the cakes.
Having been racing on the previous day we decided to stay for another night in Newbury and picked the Regency as we like it there.We were not disappointed.We were shown to our room on the third floor and enjoyed a nice quiet afternoon just relaxing in our spacious room.The room was clean tidy and the bed comfortable.The food and the staff in the restaurant were good and attentive without being obtrusive.Breakfast was again excellent with a good variety of hot and cold options.We will return in the future.
We enjoyed an overnight stay at the Regency, staff were friendly and the overall decor is good. Our evening meal was chooses from a range of about 6 choices for starter, main and dessert. Whilst not an extensive menu, the food was very good.(Pate to start, salmon for main and white chocolate cheesecake for dessert). We had originally booked our stay as a spa package, however when we realised we had booked a double room instead of a twin, we cancelled as we were told there weren't any twin rooms available. We then saw that there were twin rooms so rebooked. However, when we rebooked, we couldn't get the same package, which was a real shame, as the spa looked lovely. So if you're booking a package, make sure you get it right first time.
Having phoned early evening, I was surprised to find the best room rate for that Tuesday evening the Regency could give was 130.00 (GBP) for a single room. (no breakfast). I was even more surprised to find a small pokey room, no fridge, a bathroom in need of a refurb, an extremely bouncy bed and a mattress cover that didn't fit. When I settled down with my room service ( I ordered the soup of the day, was told it was Mushroom, something else turned up which I think was Vegetable with no roll) to watch the match on Sky Sport, this was too fuzzy to watch! At this point I called to complain! To be fair, the Duty Manager did move me to another larger room with 2 working TV's (same worried bathroom) and waved the 5.00 room service delivery charge. However, this room was so warm (despite opening a window), that I got very little sleep! When I told reception in the morning - she said she was sorry for my inconvenience!!
I have stayed in this hotel before, but was willing to give it a second chance. First of all the room. Very good size, a deluxe double, large bed, settee area and good sized bathroom. Tea and coffee in the room. Sadly, the shower head was broken, water sprayed everywhere. Then very early in the morning before the birds were up, my room phone rang, no one there. Annoying? Restaurant/Bar Several issues, the food is mediocre, undercooked vegetables and over cooked meat. Staff are very poorly trained. Wrong wine, poured straight into the glasses with no chance to try, no ice bucket offered, had to ask, Bill mistakes, no clue how to divide between two. We did the maths for her. Food was poor and over priced. Wrong change in the bar. Badly presented drinks. Reception Chatting about customers in front of other guests. No real apology for room problems. I felt a broken shower and disturbed night quite an issue considering what I was paying. The place is geared up for business functions or large parties. Individuals are not treated well. I gave this place a second chance, it's not getting a third. I feel certain there are much better places to stay when attending the races.
Had hoped for and requested an early check in girl on reception had no interest just said they were busy had drink in bar then went back to reception to ask to be notified as soon as room was available this time to be welcomed by reception manager who could not have been more helpful and said she would try her best 5 mins later checked into room (just shows how helpful staff can make all the difference)
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Regency Park Hotel places you within a mile (2 km) of St. Mary's Church and Thatcham Nature Discovery Centre. This 4-star hotel welcomes guests with 108 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's also close to Shaw House and Newbury Racecourse.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.
The 108 rooms have an array of amenities, including coffee makers, free bottled water, and safes. Guests can enjoy free WiFi and satellite TV. Ironing boards, desks, and free toiletries are other standard amenities.
Guests of Regency Park Hotel enjoy a full-service spa, an indoor pool, and a health club. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 742 reviews