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Best Western West Grange Hotel

3.0 out of 5.0

Recent guest reviews

Stayed here after attending a friend's wedding.. Getting here was a bit of a struggle as Google shows the hotel is in the totally different place in the middle of the field so beware... We got here a little before midnight, a very nice chap at the reception quickly checked us in, which was very welcome as we were quite tired. The room itself was a pleasant surprise, it was spacious, clean and clearly recently refurbished. We had a good night sleep, no noises coming from other rooms or from the road. Definitely would recommend as it is a great value for money!

Set back from the main road the hotel is ideally position for High Clere Castle and Newbury. A polite friendly welcome from the gentleman at reception was followed by our satisfaction with rooms which were spacious modern and spotless.We chose not to have our evening meal there as there was not a vegetarian menu.We took a walk to the coach and horses and then had a delightful countryside twenty minute walk back to the hotel. The breakfast was excellent, plenty of choice and charming helpful staff.Would return

We stayed for a few days. The staff were all polite and very helpful. The room had 3 single beds which was perfect for my husband myself and our daughter. There wasn't air con in our room so it was very warm but you can ask for a fan from reception. The shower was a bit tricky to work aswell.

The Best Western West Grange Hotel is in a lovely location, though easy to miss because its signage is so far back off the road, and is actually almost hidden in the bushes when approaching from the Thatcham direction. It is set well back from the busy A4 road with a lovely garden area with flowing stream and pond and surrounded by fields. As others have said, it is a noisy hotel, with little thought given to sound insulation, that said, the rooms are very comfortable and well appointed, the showers powerful and there is ample hot water. However, there is no air-conditioning (though a fan can be got from reception) which meant the room was hot and stuffy, even with the windows wide open. The reception staff are very good, being cheerful and helpful, as were all the house staff we met. I am afraid the same could not be said for the two lads who were on breakfast. They stooped over the tables with their shirts hanging out and refused to engage in any sort of conversation. There was no assistance offered unless asked for, and no effort to check back and make sure we had what we needed and everything was OK. We were asked if we wanted tea or coffee on arrival in the restaurant for breakfast, this was usually on the table before we got back from the buffet with our breakfast and was therefore often only tepid by the time we got to drink it. The breakfast buffet is always a difficult thing. The food is usually either tepid or dry, here it succeeded in being both. The cold buffet didn’t fare much better, the yogurt was warm, the meat slices dry at the edges and one morning there was actually mould on an item of ‘fresh’ fruit. There is a lovely looking courtyard in the centre of the hotel, with an attractive water feature and comfortable-looking lounging chairs and tables – but you can’t use it! The weather was lovely most days and it would have been nice to take our breakfast out there – but the cold buffet table is set up across the doors, preventing any access. When we asked at reception, we were informed that, because there are bedrooms adjacent to it, it can’t be used! What a waste of space – especially as the only other outside space with tables is the ‘beer garden’ where residents (and staff) go and smoke – a real off-put if you don’t smoke yourself. We didn’t venture to eat an evening meal here based on their breakfasts. Overall, if you want a bed for the night it is perfect, for a longer stay – forget it, go somewhere else.

The booking was made on behalf of family whom were attending a funeral, the staff provided excellent service and an understand of the circumstances. Not your usual trip report but it shows a kinder side to hoteliers and this establishment covered all the bases. I use this hotel for business and get the exact same attention and service whenever I stay there.

Not so clean, no air con, and kitchen not willing to help vegetarian guest basic vegetarian menu and food is to a poor standard. Hotel room wasn't very clean and towels dirty.... cracked switches and stained bathrooms. Defiantly wouldn't stay here again. And if your a vegetarian better of going to a premier inn as they will cater to your needs.

Very comfortable stay and very reasonable price. Clean new bathroom with powerful shower. Very helpful staff and great breakfast! The rooms were clean and comfortable. The hotel has a nice bar and restaurant with an area outside for kids and outside bar area!

Booked afternoon tea plus strawberries and cream plus drinks for 12 following my father's funeral. No service, asked to pour tea/coffee ourselves, no bowls or spoons for strawberries and cakes were the cheapest from a supermarket for £10 per head. Query regarding VAT as cakes obviously from nearby supermarket. Event cannot be repeated. Made a sad day even worse.

I stayed here as a friend was having a 40th birthday near by. When I checked in the service was great. Nice and friendly from the guy behind the counter. My room looked clean. However that's when the good stuff ended. The bed was lumpy and uncomfortable, which meant a poor nights sleep, but on top of that the hotel is so badly sound proofed I could hear doors slamming all night. I could hear people's conversations in other rooms and in the corridor. I could even hear people plugging and unplugging their devices in the room next door. It was a very poor nights sleep. Only thing that made it bearable was the great shower in the morning.

We were at this hotel for 2 nights while attending a family event. The first night (Friday) we had dinner in the restaurant: not a vast menu and portion size too big for us but well cooked and presented. Our room was at the back overlooking a lovely large field and even with windows open, and therefore sound travelling from TVs, we were fortunate that residents went to bed at a reasonable time and the quiet was very welcome. Staff were very good and when something went wrong it was quickly put right. Plenty of parking and wifi works! Room very clean.

Cox's Lane, Bath Road Thatcham England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Concierge services

Best Western West Grange Hotel is located within a few miles (5 km) of St. Mary's Church and Thatcham Nature Discovery Centre. This 46-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Bucklebury Farm Park and Greenham Common are also close to this Thatcham hotel.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 9:30 AM.


Rooms

Best Western West Grange Hotel's 46 rooms are air-conditioned and provide coffee makers, free local calls, and laptop-compatible safes. Guests can expect TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

Best Western West Grange Hotel features free WiFi in public areas, conference space, and a terrace. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Other amenities at this family-friendly hotel include a garden and wedding services.

Room options

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 3 Twin Beds, Non Smoking

Twin 3 | Sleeps 3

Family Room, Multiple Beds, Non Smoking (Fourth Bed is Single Bed)

Twin 3 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 270 reviews