The Ritz-Carlton, Abama5.0 out of 5.0
Recent guest reviews
We spent 3 of the most beautiful days of our holidays here. We choose Abama Ritz Carlton to celebrate a 3 years Love Anniversary. From the day of booking, the front door team, the welcome at the reception, the room service, the housekeeping staff, the good morning people at breakfast and the so professional Hostess there, pool staff and train&van drivers and the all attention to details from everyone created such a high professional environment who truly made an unforgettable Experience. CONGRATULATIONS! The place itself is legendary stunning but who made the feeling is this GREAT TEAM that will surprise you anytime it can. The Amazing experience at Kabuki restaurant was the perfect choice for our official celebration night with excellence in everything and everyone. El Mirador restaurant become our perfect lunch place with great service, amazing presentation and quality. Gym, Mind Studio and Spa were so clean and well organized too. And what about the Infinity Pool? Wow! When you are in Abama, you feel that is the only place you want to be and nothing else. We felt the warm welcome and warm staff all the time during our stay.
My wife and I decided to celebrate her 60th birthday at the Tenerife Ritz-Carlton, supposedly “the best” hotel on the island. Unfortunately this property has absolutely nothing to do with the standards of Ritz-Carltons worldwide, the flagship chain of luxury hotels: We were given our (first) room out of haste and disorganization. They gave us a dark “handicapped” room located exactly at the entrance of all the first-floor rooms so that the noise of all guests with their luggage coming and going sounded like a train station. The next room offered us had a golf-course view but as soon as we entered, the stench of mold has us demanding a third accommodation. Finally we were given an ocean-view room (on agreement to pay $80/night extra). Unfortunately the air-conditioning was broken so that neither of us finally were able to sleep until 4am. I had been in email contact with the hotel requesting dinner reservations at “their most romantic restaurant”. My wife had the good sense to first suggest looking at their menu. It was nothing more than a fish-and-chips selection, far from what we had in mind to celebrate her special day. After insisting for help at the “sold-out” Japanese restaurant they were “able to squeeze us in however we had to sit at the bar where the meals would be prepared.” Upon arrival the place was half-empty so I insisted on a table which they finally agreed to. DAY TWO: Breakfast: After waiting to be seated for 10 minutes I decided to simply sit-down and serve myself. The disorganization was palpable. I waited 15 minutes and spoke with no fewer than 3 people to get coffee and milk. I noticed a line of 9 men standing and waiting for one chef to serve them an egg….inexcusable for an 5-star hotel in 2017! The selection was minimalist….some fruit, toast, porridge and juices. Stop. I then needed help mailing two envelopes abroad. I was told to “go to the store” outside the lobby. The young woman there told me “go to the reception.” I went back to the reception and found NOONE behind the main desk. Not one employee. Helllllllllooooooo? Finally one man arrived and when I asked how I could mail my letters he said “come back in 2 hours and I will call the post office and ask them how I need to do this.” What I experienced as far as miserable management and Human Resources training would not even be found in a country Holiday Inn in Arkansas (no offense to Arkansas!) When one pays over $400/night, one certainly is allowed to expect a certain standard of excellence especially from a chain such as the Ritz-Carlton which has made its reputation over decades for unsurpassed levels of excellence at every level. DON’T WASTE YOUR MONEY!
The service at this hotel was excellent. We particularly enjoyed the adults only pool area; a large freeform pool overlooking the Sea over towards La Gomera. A very nice and spacious room, was attended to twice a day. A great selection for breakfast, with a number of dining places to choose from. We played tennis every night; good instructors, nice courts. There were free taxi or cart transfers around the large resort. The only downside was the price of dinner; no budget options available; maybe that was to be expected at a Ritz-Carlton...
Family trip at half term was a blast at the Abama. Fantastic, helpful and friendly staff make you feel very welcome - whoever is managing this hotel clearly has the team on board and it shows 100%. Some highlights and observations: -whilst the food at the resort is excellent the bread really stands out! This is of major importance at any restaurant! clearly the Abama have pulled in some big wig bread consultant because regardless of which restaurant you are at in the hotel these guys are serving up some pretty darn good bread of every variety (baguettes, croissant, focaccia etc) The cheesy bread in the steak restaurant was of particular note.... -the juice cups at breakfast - no thimbles here like many places I could mention. Nope you get a proper glass full -a cold plunge pool in the spa - this should be standard in any self respecting spa but is normally missed! -cliff diving at the beach! Well not really part of the hotel and I wouldn’t recommend diving in you can do some quite high jumps into deep water! The kids loved it! My only comment at the resort is the signage - they seem to be missing the final sign and often places like the spa and kids club are tricky to find.
So, half term holiday beckoned. Son away at Uni so just me, my better half and daughter. This was recommended and we did a cursory check on line and with Trip Advisor. All looked good. Got BA flight out there - no problems so far. Never been to Canary Islands before so was wondering what it was like, especially the hotel - IT IS FABULOUS!! Now, i'm not one for over enthusiasm - and I encourage you to look at my previous reviews to get an idea of where I come from when reviewing places. Generally my mantra is to be fair and balanced but expect more of large corporates who should know better than small independents. In this case I take my hat off to Ritz Carlton! Trying to sum it all up - facilities are great. Pools - pools perfect, selection of pools is such you can get away from kids if you want to or get involved with kids if that's what you're there for. Location is marvellous. Really well thought out hotel and grounds. Beach is small, but great and facilities down there tremendous - great place to swim - very safe. South facing so very sunny. Bars - brilliant! From a very sporty sports bar (I find them boring) to beach bar, lobby bar, outside terrace bar, pool bar at some pools. Local wines not bad at all!! (I always go local) Food - excellent selection. Really very good indeed. We tried 5 restaurants in 7 days (put on half a stone!!) From basic Italian, to excellent steak restaurant (20/20), to Mediterranean, to Asian fusion - it's got the lot. My favourite is El Mirador by the adults only pool. Dinner anyone can go there so I recommend it. Breakfasts - we ate at El Mirador as we were an all adult party (daughter 18) most mornings - absolutely superb. But for two mornings after we had done gym spinning sessions we ate at the La Veranda. Usual buffet style but the food was excellent and very well done indeed. Rooms - we had a villa wit interconnecting rooms overlooking adult pool. I recommend getting a villa if you can as far from the hotel at the bottom as the sea views are great. Oh yes - the room was superb and the bed and pillows (personal bug bear of mine) were terrific. Gym - really good and went on 2 spinning classes with Anna Pilar the instructor. Great fun, tried to keep the weight gain down a little, but a class overlooking the sea in the sun is great fun. 16+ years for entry to gym, but do it!! Entertainment - not really our thing but we got into the mood and booked a Spanish Flamenco evening and a Beach Paella party. Food varied a bit but Spanish tapas and dried meat was world class! Dancing and music great fun (book early on arrival). Beach Paella was for a much younger crowd but paella was passable and waitress great fun. Which leads me to the key to it all - the staff. This is what makes a great hotel stand out from a good hotel. The staff were tremendous. Friendly, helpful, charming, knowledgeable and enthusiastic. From the taxi driver on pick up, to room service and cleaning staff, to every single waiter and waitress, to the most helpful concierge staff ever, to desk staff to phone reception, to pool staff, to gardeners - everyone. I would employ every single one of them. The Ritz Carlton management have a jewel in their crown here. They should be very proud of their staff, as they make the hotel and made our holiday. WE SHALL RETURN!
After living and trying some 5 star hotel in tenerife i can proudly say this is the best one so far by service, amenities, and food. staffs are courteous and friendly. it is 5 star luxury I can compare it yo 5 star luxury asia as I always get disappointed with 5 star luxury here in spain.
nice people , extremely helpful day and night . after 2 days they know your name and roomnumber it really feels like you are there the whole year arround . The restaurants serve really good food , also roomservice is nice to use arround the pool . We really go there again !! Compliments to all the staff and thanks for the unforgettable vacation .
We all had an amazingly relaxed stay at the Ritz Carlton Abama. Perfect rooms ,facilities, service and such a wonderfully high-class resort. Yes, it is quite pricey as per previous reviews, but this is a 5* property, there is such a thing as being reassuringly expensive. I could not fault our stay at all
Our fifth visit as a family and with our 'children' now 16 & 17 - so we clearly like the Abama a lot and there are many great elements that I have written about before. This year, however, came with a serious gripe that you need to know if you have older teenage offspring! Basically, the elements of the resort that are nicely separated from the younger family areas used to have an over 16 policy - that has now been raised to 18. Sadly this means our 'coming of age' year with both reaching the magic 16+ was not possible. Our daughter is 18 early next year but she was not allowed breakfast at El Mirador, not allowed to sit with us in the adult pool, not allowed to use the spa pools and not allowed to book a spa treatment. And when I say not allowed, I mean 'we're going to check your passport details on the system' enforcement. I am all in favour of the age limitation areas and I think they add to the appeal of the resort that has to cater for a wide range of travellers, but seriously - is 17 really like a toddler to you? The staff were in general pretty embarrassed about having to enforce the rules and did their best to be friendly about it - but it is ARBITRARY and serves no purpose that I can think of. So it did rather take the shine off the holiday, and you should know about it if you're booking with similar aged children. This age range doesn't really 'fit' at the Abama anymore.
Went here to celebrate my wife's 50th birthday and even had the company of our 20 year old son to help with the cause. We have been to Abama before but stayed in the main hotel. Tagor villas are for adults only and have their own pool with attendance from 10am to 6pm. Breakfast is taken in the El Mirador restaurant which is also adult only and the selection of food is incredible. We were thoroughly spoilt by the team at the villas throughout our stay - treated like Kings to be honest. The restaurants on the complex are all very good although some get very busy in the evenings. The beach bar and restaurant for lunch is extremely good and the view and location are stunning. Easily the best complex on Tenerife IMO having stayed at a few of the others
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 2480 reviews