Quest New Plymouth4.5 out of 5.0
Recent guest reviews
Pleased we were able to check in early (1.30pm) with the very friendly, welcoming receptionist. Room was clean, big enough, with good shower pressure. Accommodation is very central, perfect for the event at the TSB Showplace we were set to attend that night. Enjoyable stay!
Stayed at Quest apartments, arrived Friday afternoon parked the car on the roof top carpark and never used it until Sunday. The Quest was ideally situated to everything we needed. Cafes, Restaurants and Bars and a great Vistor centre all a stones throw away. This included a very interesting Museum and information Centre Puke Ariki. A great amenity and all free!!
I'd expected better. The location was central and excellent as a base to walk anywhere we wanted during our weekend stay, but as a getaway for a couple needing a romantic break this really didn't tick the boxes. There was only one lounge chair and no little extras. One soap seemed unnecessarily tight. The whole place seemed a bit corporate and cold. I've stayed at Quest properties elsewhere and been very satisfied, so was surprised this place didn't offer the same.
Second time I've stayed here for one night. Everything as expected, modern, clean, functional, no hassle, close to centre of town (which is quite a nice place). Just across road is a French Bakery which does a great breakfast.
As anyone who looks at my TA reviews will see, I very rarely give a poor review, this is because I do understand how difficult it is to run a customer service business and accept that sometime things just don’t work out. My experience with Quest in New Plymouth is an exception. I’ll outline what occurred and leave it to readers to decide. Having stayed in a number of Quest’s other properties over the years I booked a room at Quest New Plymouth using Booking.Com. A couple of hours after I made the the booking I was driving to New Plymouth and received a phone call from a staff member at Quest New Plymouth asking for a credit card number to secure the booking and allow them to leave a key out for me. He advised the reception is only staffed until 4.00pm. As I was driving I asked if there was any alternative and he said the card request was only to streamline my checking in and if I arrived I could call the “in-house” manager who lived on site and could would be able to process the card and give me a key. About 20 minutes later I received a text message advising the door code so I could get into the reception area and use the inhouse phone to contact the manager. I received no other messages (email, text or voicemail) and was notified of no missed calls on my phone. On arrival (about 6.00pm, so not late) I entered the reception area and used the phone to call the manager. He then advised he was about an hour away and as there was no envelop prepared for me in reception I would have to wait for either his return or possibly another staff member if he could locate one. The manager (Tristan Bridger) was frankly quite blunt and rude and suggested the issue was of my making by not having given a card number when they first rang. This despite my telling him the staff member clearly stated I could check in on arrival. I suggested perhaps this was all just too difficult for them and Mr Bridger agreed and then hung up on me. I was left having to find alternative accommodation, with no notice, after a tiring three hour drive. So, that’s the facts, now my view/opinion. If you operate any hospitality business I believe you need to have robust systems that ensure guests can check in at any reasonable hour without undue hassle or delay. I also do not think a manager of a hospitality business should be taking a high handed attitude to guests and, frankly, hanging up on anyone, customer or not, is the height of rudeness. I’m sure Quest will have some response to this and leave it you the reader to decide. I’ve got what was a most frustrating and disappointing experience off my chest anyway.
For a stay in New Plymouth it is hard to beat Quest, Clean well appointed rooms in an ideal location. The mini kitchen has everything you need to self cater, and the deals with local restaurants is ideal for eating out. The staff were helpful and friendly. Make sure you book parking ahead of time as the car park is shared with other businesses, but the location is right outside the door.
We were 2 couples and we booked adjoining apartments. One apartment had a large lounge area that we used as a meeting area in the evenings. The setup was perfect as each couple could have complete privacy but we could all meet together. Everything was very clean and spotlessly appointed. Perfect location in the centre of the city with in walking distance of the coastal walkway, good restaurants, shopping etc. A little bit dearer than other places we had stayed at but we believe it represented good value. Limited paid parking available must be booked in advance $10/night - worth it.
From the moment we stepped into the place until we left was pleasant, everything was so clean and tidy, The rooms smelt good and the facilities were really good. They didn't forget anything in the room. The bed was comfortable. The continental breakfast was ample. Just loved being there and so close to the museum, beach and in the middle of town. Also free parking which was a bonus.
the apartments were easy to find with good instructions on how to get to the carpark, carparking is limited on the roof top and with no guarantee that there will be a space when you get there. apartment was clean and had everything you needed, bed was comfy and good quality bedding. close to all the shops and restaurants and walking distance to sea front
We enjoyed our stay in Quest New Plymouth. Close to sea, shops, restaurants, i-site, museum and Art Gallery. Very helpful staff from check-in onwards, Anup and Tristan were especially helpful and friendly. Room was clean and light, just as we had expected when booking with Quest.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Fitness center
- Concierge services
Quest New Plymouth places you next to Centre City Shopping Centre and Wind Wand. This 40-room, 4.5-star apartment has free in-room WiFi along with free self parking and a fitness center. Centrally located in New Plymouth, the apartment is also a short walk from Puke Ariki and Govett-Brewster Art Gallery.
Start each morning off right with continental breakfast served for a fee.
Quest New Plymouth's 40 soundproofed apartments provide microwaves, dishwashers, and stovetops. Guests can expect 32-inch LCD TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include coffee makers, free newspapers, and phones.
Guests of Quest New Plymouth enjoy features like a fitness center, free WiFi in public areas, and a free grocery shopping service. Free parking is included with your stay. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury apartment include a library, express check-in, and free newspapers.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 113 reviews