Quest New Plymouth4.5 out of 5.0
Recent guest reviews
Unfortunately the nice spacious rooms were ruined by infestation of mites/flees. Multiple bites on several family members over 3 days in two different rooms. Living room/bedrooms all infested. Room 211 and 212 - Avoid at all costs.
We arrived at 330pm and were told the room was still not ready and to come back quite a bit later. 20 min later we got a txt to say reception was closing at 4pm and half our luggage was held at reception on their advice. Had to rush back to get our stuff out of reception. Then when we got to the room there were incomplete towel sets for 2 ppl although we had booked for 3. After asking twice for towels for 3 they still hadn't arrived 2 hrs later and had to call the manager to get this sorted. The staff member who finally brought up the towels didn't apologize and when we asked for a 3rd coffee sachet the staff told us it was their standard practice to only provide for 2 ppl regardless of how many stayed. It would be good if staff applied a bit of common sense when setting up the room. We paid $230 for one night and certainly expected better. Disappointing
My husband and I spent one night at the Quest New Plymouth, as part of our honeymoon travelling around New Zealand. We appreciated having a room that was quite large, with a kitchenette, good air conditioning, lots of cupboard space and a good shower. Our room was right at the door to the carpark, so it was a bit noisy. Our windows also looked directly into the carpark so we had to keep the curtains closed for privacy. The bathroom didn't have any bench space to put toiletries, which was a bit annoying. Good location, easy walk to lots of shops. Not bad for somewhere basic to stay.
Hugely disappointed. The aircon was leaking on a 25 plus degree day which meant we couldn’t use it as it would leak all over the floor and with no windows to open the room was extremely hot and stuffy. The toilet was also leaking onto the bathroom floor and we had to place towels underneath the toilet to catch the water. The room also was not serviced until after 5pm when we had to ask for this to be done. With the amount we paid we were both massively disappointed at this experience and definitely won’t be staying again.
I usually do not write bad reviews of properties but having stayed in other Quest properties which we have found to be more than adequate this property was a big disappointment. We were in a one bedroom apartment on the first floor where the windows were high in the wall, even in the bedroom so it felt very hemmed in. The corridors were very dark and dismal with some of the lights not working. We phoned reception to ask for a bulb to be replaced in the bedroom and this took over an hour to be attended to. The lift was not working when we arrived and we were told that the sign would be coming down in the next ten minutes - it was still there when we departed the next day and coming back from dinner we were talking to other guests who were staying there and they said it had been out of order every time they stayed and they only stayed because they were there for work otherwise would not. Most alarming was that the emergency exit on the first floor was locked and we advised reception of this but it was still locked when we departed. Management need to lift their game in lots of areas.
Made a last minute reservation through expedia for this hotel.. It is situated right in the center of town within walking distance to everything. Didn't realise reception closed at 7pm however a email with a code to enter was provided. Keys in hand, guest car parking was a little hard to find without any direction given, and when called after hours was impossible to hear as line to crackly! Car park found- room was super spacious with all mod cons- including to my surprise a single draw dishwasher! Bed was firm but comfy, pillow a little old and flat but could make do! Shower was piping hot with good pressure, clean, tidy, well appointed and room dead quiet!! After our first night decided to head to reception the following morning and rebook for our last night, couldn't do same rate ($131) however offered us ($155) which we were happy with.. Stayed in same room.. On check out the receptionist apologised as had charged our card an additional $5 which was promptly refunded. Overall an enjoyable and comfortable stay. Would highly recommend this accommation and for future stays...
Well located and close to good eateries. Room quiet and good size with all requirements met. Nice layout and great shower. Friendly reception staff. Very clean and modern. Would definitely stay again.
The Quest was great for having in-room laundry facilities. However, everything else about the Quest was simply adequate and lacking value for money. We explored a number of other hotels in the area and regret not spending the additional $100 a night. The Quest is fine if you are happy with a simply adequate experience. If you want to a memorable stay, and not feel ripped off, I would recommend others in the area.
Pleased we were able to check in early (1.30pm) with the very friendly, welcoming receptionist. Room was clean, big enough, with good shower pressure. Accommodation is very central, perfect for the event at the TSB Showplace we were set to attend that night. Enjoyable stay!
Stayed at Quest apartments, arrived Friday afternoon parked the car on the roof top carpark and never used it until Sunday. The Quest was ideally situated to everything we needed. Cafes, Restaurants and Bars and a great Vistor centre all a stones throw away. This included a very interesting Museum and information Centre Puke Ariki. A great amenity and all free!!
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Fitness center
- Concierge services
Quest New Plymouth places you next to Centre City Shopping Centre and Wind Wand. This 40-room, 4.5-star apartment has free in-room WiFi along with free self parking and a fitness center. Centrally located in New Plymouth, the apartment is also a short walk from Puke Ariki and Govett-Brewster Art Gallery.
Start each morning off right with continental breakfast served for a fee.
Quest New Plymouth's 40 soundproofed apartments provide microwaves, dishwashers, and stovetops. Guests can expect 32-inch LCD TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include coffee makers, free newspapers, and phones.
Guests of Quest New Plymouth enjoy features like a fitness center, free WiFi in public areas, and a free grocery shopping service. Free parking is included with your stay. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury apartment include a library, express check-in, and free newspapers.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 122 reviews