2/10 Terrible
REBECCA
Nov 14, 2025
Upon arrival, AFTER checking in, I was informed that the elevator is not working and my room is on the third floor, so I’d have to take the stairs. There has been no indication in this whole booking process that the elevators were down.
Since I checked in at 9:30 PM and my cancellation period had expired at 6 pm, I packed up my things and headed up to my room. To my surprise, someone was already in there. My key worked fine. Very concerning they give keys to occupied rooms. Clearly safety is a big concern if you choose to stay here.
I walked back down the stairs – had to call the “after hours Hotline“ to get assistance with a new key because the front desk was closed now. The front desk opened within 5 minutes and they gave me another room - still on the third floor - so I walked back up.
I will never stay at another Extended Stay America and highly recommend not ever staying at this one.
REBECCA
Stayed 1 night in Nov 2025































