The family room facing the back of the hotel was very quiet and comfortable. The beds were very good and sleep quality was great! The air conditioning was very good and you could sleep well without the air conditioning on, it was a lovely temperature at night. The bathroom was tiny, much smaller than I have experienced in Sydney and the rainfall shower head did not work but it was adequate. There was a fridge and tea and coffee in the room. The staff who was on reception on our arrival of Sunday 16 November were not warm and welcoming like what I had read about in reviews, The woman couldn’t find my booking for a while and just handed over the room cards, transactional but without warmth or smiles and no information like that there was a lounge, I only found out about that at the end so never used it. . I had read slippers were available in the room but they were not and when I asked she said slippers? No not anymore, even though in the elevator it said you could get some for $2. Cost cutting is evident, no facecloths, no daily bed making. The room was quite clean but details were left out like the glass doors needed to be cleaned. I might stay again for the quality of sleep and location to the beautiful QVB.