We arrived early after a 22 hour trip from the east coast of the USA. We were told that a room would be available as soon as possible and that my cell phone would be called. That call never came and we ended up sitting in the lobby, completely frustrated and exhausted. I went up to the desk at the normal check-in time and they said our room was availble. No attention to detail by this staff. The location of the hotel is mislreading as well.
Room was sub par - bad view, not clean, small, loud
Satisfait de l’hotel Du service de l’emplacement et du prix Satisfied with the hotel Service's location and price
The property was nice, clean, located near ICC, safe. I didn't like the dark room. Needed more lighting in the guest rooms.
For a hotel in the middle of one of the biggest cities in the world, this one is not bad in price. However, it is one of the hardest one to find from all of the hotels I have stayed before. Entrance sign was below a tree with very limited lighting. The hotel sign is also low in lighting so it is almost impossible to find if you drive in at night. When I got there, the hotel had forgotten my third party and had no bedding for the sofa bed. But they did their best to make it right. Kudos to the staff.
Located in Darling Harbour, PARKROYAL Darling Harbour, Sydney is within a 5-minute walk of Sydney Town Hall and within 15 minutes of other popular attractions like International Convention Centre Sydney. This 4.5-star hotel has 340 rooms and welcomes guests with 2 restaurants, free in-room WiFi, and a fitness center.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10 AM.
The 340 rooms have an array of amenities, including coffee makers, safes, and phones. 50-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Ironing boards and desks are also standard.
PARKROYAL Darling Harbour, Sydney features a fitness center, free WiFi in public areas, and a business center. Valet parking is AUD 65 per day if you plan to drive, or hop aboard the airport shuttle (available on request) for AUD 16 per person one way. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include coffee/tea in a common area, free newspapers, and laundry facilities.
We arrived early after a 22 hour trip from the east coast of the USA. We were told that a room would be available as soon as possible and that my cell phone would be called. That call never came and we ended up sitting in the lobby, completely frustrated and exhausted. I went up to the desk at the normal check-in time and they said our room was availble. No attention to detail by this staff. The location of the hotel is mislreading as well.
Room was sub par - bad view, not clean, small, loud
Dear Anonymous Thank you for your feedback regarding your recent stay at PARKROYAL Darling Harbour Sydney. We appreciate you taking the time to review your visit, and we do look forward to hopefully welcoming you back to the hotel again in the future.
Satisfait de l’hotel Du service de l’emplacement et du prix Satisfied with the hotel Service's location and price
The property was nice, clean, located near ICC, safe. I didn't like the dark room. Needed more lighting in the guest rooms.
Dear Anonymous, Thank you for your review on your recent stay at PARKROYAL Darling Harbour; it is great to hear you enjoyed your stay, especially the location. We appreciate you taking the time to give feedback, and we look forward to welcoming you back to the hotel again soon.
Thank you for taking the time to provide feedback. I'm glad to hear you enjoyed your stay. We hope to welcome you back soon
For a hotel in the middle of one of the biggest cities in the world, this one is not bad in price. However, it is one of the hardest one to find from all of the hotels I have stayed before. Entrance sign was below a tree with very limited lighting. The hotel sign is also low in lighting so it is almost impossible to find if you drive in at night. When I got there, the hotel had forgotten my third party and had no bedding for the sofa bed. But they did their best to make it right. Kudos to the staff.
Thank you for taking the time to provide feedback. I'm glad to hear you enjoyed your stay. we hope to welcome you back soon.
Dear Mark Thank you for your feedback regarding your recent stay at PARKROYAL Darling Harbour Sydney. It is disappointing to hear your stay was not up to standard and we are very sorry for the delay you faced on check in. Your feedback has been discussed with the team to ensure improvements. Thank you for taking the time to review your visit, and we do look forward to hopefully welcoming you back to the hotel again in the future.