Perfectly located and quaint accommodations. Staff was wonderful and extremely helpful with everything.
Staff was very friendly and helpful in anything you needed to do. Know the good tourist spots, very knowledgeable. Also, hotel has a bar, Crapery, Mediterranean restaurant, regular restaurant, awesome breakfast place. All attached to the hotel itself.
I'm a single traveler who enjoys staying in small boutique hotels where you feel safe, welcomed and can get around with ease. Harbour Rocks Hotel was perfect. It even has a small sitting balcony to look up at the stars at night. Location for Sydney and to take day train/ferry trips it's perfect. When I got back in to my room after a full day of walking, the lighting was dimmed and smooth Jazz was playing on the TV (loved the attention to detail). Very nice toiletry products. I'm even thinking of ordering some on-line if they are available. Thank you for contributing to a lovely vacation!
Harbour Rocks was a great hotel - Walkable to/from cruise ship location. Beautifully renovated hotel with nice amenities. Friendly and helpful staff. At the end there was a slight billing issue but it was resolved quickly and professionally. An overall great experience. Would highly recommend Harbour Rocks.
Just a lovely little hotel in a perfect location. Will send anyone who asks.
While the hotel staff were pretty accommodating, kind, helpful, etc.. we couldn't help but feel a little disappointed with our stay. We upgraded to the studio suite, but it wasn't worth the payment. Our A/C dripped and was never really fixed, the movies on demand were pixilated and not working well (they refunded us our pay per view money thankfully), the shower door was jammed and wouldn't open enough to take a shower (the fixed this later in the day as well), the baby cot linens were old and yucky, the pillows were awful (although they gave you the option to order others- I didn't want the hassle), the wifi cost like $20! and the bathroom was tiny. It may be because we loved our stay in the hotel we were in days prior, or because this was the most expensive place we stayed at during our holiday (our of 3 spots) but we were disappointed with the facilities. I would like to note- they offered us a room change and looked into an upgrade after night 1, because of the tv and a/c issues.. but there was no upgrade because the room we were in was already the "upgrade". They gave us a complimentary drink at the bar instead, which was a nice gesture, just unfortunately didn't cover the disappointments. But- the staff was sweet and tried to accommodate as best as the could, they also diffuse the most amazing fragrance in the lobby, which is nice to come home to! Decor was nice throughout, Location was solid as well.
As a lover of architectural history, the Harbour Rocks Hotel's location placed me in The Rocks, surrounded by great buildings and history. It was super-convenient to everything I most wanted to see, and apart from the ferry to the zoo I was able to walk everywhere. The staff, especially Emily, Maria, Hugh, and Stephanie, were friendly and helpful. My suitcase took a trip to New Zealand for the first days I was there, and staff's commiseration, phone calls to the airline, helpful suggestions, and Maria hugging the baggage delivery guy when it finally appeared made a bad situation better. The room and bed were comfortable enough, though I found the shower weak and water temp hard to control. The chair was more for art than comfort, and the "desk chair" was worse. Being able to get complimentary Internet for two hours a day was fine for a vacation, but I really don't understand why free Wifi isn't automatic in a hotel of this quality.. Based on my experience, avoid the 24 hour room service menu! I got a pizza with a sopping wet crust and a thick disgusting layer of rubbery cheese. Breakfast in the on-site restaurant Scarlett was tasty though pricy, but with the plethora of excellent neighborhood choices (including the on-site creperie) there was no reason to eat there once I knew what else was available.
Great hotel in The Rocks of Sydney. One block from the Australian Tourist Board. A short walk to several classic pubs.
An excellent choice. Staff, location, price is perfect. This Hotel added to our "Sidney Experience" which was outstanding. Ownership, Management, Staff, are 5 Star. Very impressed with Emma and Paul. and the other staff members that added to our visit to Sidney. Sidney is extremely clean, well run, friendly, and has a great transportation system. There is a lot to do. It is very easy to fall in love with the City and Harbor Rocks Hotel. .
In the most perfect position, beautifully decorated hotel and rooms, 5 star in every way even the shampoo and body lotions to die for...... excellent
Located in The Rocks, Harbour Rocks Hotel is next to popular attractions like Museum of Contemporary Art and Sydney Visitors Information Centre. This hotel has 59 rooms and welcomes guests with conveniences like a restaurant, free in-room WiFi, and a gym.
In addition to a restaurant that serves dinner, there's also a wine bar. You can sip a beverage at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
Guests can expect to find free WiFi and 32-inch LED TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, minibars, and coffee makers. Housekeeping is available on request.
Harbour Rocks Hotel features a gym, free WiFi in public areas, and coffee in a common area. Self parking is available for AUD 50 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this boutique hotel include a meeting room, a library, and express check-in.
Perfectly located and quaint accommodations. Staff was wonderful and extremely helpful with everything.
Staff was very friendly and helpful in anything you needed to do. Know the good tourist spots, very knowledgeable. Also, hotel has a bar, Crapery, Mediterranean restaurant, regular restaurant, awesome breakfast place. All attached to the hotel itself.
Hi James, Thank you for your feedback. We pride ourselves in having a variety of outlets for our guests to experience and are glad you enjoyed it! We hope to welcome you back again soon.
Thank you for the great feedback, we hope to see you again. Kind Regards, Management
I'm a single traveler who enjoys staying in small boutique hotels where you feel safe, welcomed and can get around with ease. Harbour Rocks Hotel was perfect. It even has a small sitting balcony to look up at the stars at night. Location for Sydney and to take day train/ferry trips it's perfect. When I got back in to my room after a full day of walking, the lighting was dimmed and smooth Jazz was playing on the TV (loved the attention to detail). Very nice toiletry products. I'm even thinking of ordering some on-line if they are available. Thank you for contributing to a lovely vacation!
Hi Lety, Thanks for the great feedback, it was a pleasure having you with us. We prefer to look after all of our guests luggage so you don't even need to worry about using the left, but glad you could work it out. We hope to see you again soon! Kind Regards, Matt Plummer Rooms Division Manager
Harbour Rocks was a great hotel - Walkable to/from cruise ship location. Beautifully renovated hotel with nice amenities. Friendly and helpful staff. At the end there was a slight billing issue but it was resolved quickly and professionally. An overall great experience. Would highly recommend Harbour Rocks.
Hi Cathy, Thanks for the great review, we look forward to seeing you again soon. Kind Regards, Matt Plummer Rooms Division Manager
Just a lovely little hotel in a perfect location. Will send anyone who asks.
Hi Carter, Thanks, we will look forward to looking after them and you on your next stay.
While the hotel staff were pretty accommodating, kind, helpful, etc.. we couldn't help but feel a little disappointed with our stay. We upgraded to the studio suite, but it wasn't worth the payment. Our A/C dripped and was never really fixed, the movies on demand were pixilated and not working well (they refunded us our pay per view money thankfully), the shower door was jammed and wouldn't open enough to take a shower (the fixed this later in the day as well), the baby cot linens were old and yucky, the pillows were awful (although they gave you the option to order others- I didn't want the hassle), the wifi cost like $20! and the bathroom was tiny. It may be because we loved our stay in the hotel we were in days prior, or because this was the most expensive place we stayed at during our holiday (our of 3 spots) but we were disappointed with the facilities. I would like to note- they offered us a room change and looked into an upgrade after night 1, because of the tv and a/c issues.. but there was no upgrade because the room we were in was already the "upgrade". They gave us a complimentary drink at the bar instead, which was a nice gesture, just unfortunately didn't cover the disappointments. But- the staff was sweet and tried to accommodate as best as the could, they also diffuse the most amazing fragrance in the lobby, which is nice to come home to! Decor was nice throughout, Location was solid as well.
Hi Billy, Thanks for your feedback. Its great to hear that our staff members were helpful in general and sorry to hear that you have had a number of issues during your stay. We have informed all relevant departments and we hope we can welcome you back to the hotel in the near future.
As a lover of architectural history, the Harbour Rocks Hotel's location placed me in The Rocks, surrounded by great buildings and history. It was super-convenient to everything I most wanted to see, and apart from the ferry to the zoo I was able to walk everywhere. The staff, especially Emily, Maria, Hugh, and Stephanie, were friendly and helpful. My suitcase took a trip to New Zealand for the first days I was there, and staff's commiseration, phone calls to the airline, helpful suggestions, and Maria hugging the baggage delivery guy when it finally appeared made a bad situation better. The room and bed were comfortable enough, though I found the shower weak and water temp hard to control. The chair was more for art than comfort, and the "desk chair" was worse. Being able to get complimentary Internet for two hours a day was fine for a vacation, but I really don't understand why free Wifi isn't automatic in a hotel of this quality.. Based on my experience, avoid the 24 hour room service menu! I got a pizza with a sopping wet crust and a thick disgusting layer of rubbery cheese. Breakfast in the on-site restaurant Scarlett was tasty though pricy, but with the plethora of excellent neighborhood choices (including the on-site creperie) there was no reason to eat there once I knew what else was available.
Dear Stephanie, Wow! Thank you so much for your review & 5 star rating. It is always a pleasure to receive positive feedback about our staff. I will ensure your comments are shared with our team and we hope we can welcome you back soon! Regards Lauren Job General Manager
Great hotel in The Rocks of Sydney. One block from the Australian Tourist Board. A short walk to several classic pubs.
An excellent choice. Staff, location, price is perfect. This Hotel added to our "Sidney Experience" which was outstanding. Ownership, Management, Staff, are 5 Star. Very impressed with Emma and Paul. and the other staff members that added to our visit to Sidney. Sidney is extremely clean, well run, friendly, and has a great transportation system. There is a lot to do. It is very easy to fall in love with the City and Harbor Rocks Hotel. .
Dear Ryan,Thank you very much for your rating. We are delighted that you enjoyed your time with us! We hope we get the chance to welcome you back again in the future and we look forward to providing another wonderful experience at our hotel.