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Peppers The Hills Lodge

4.5 star property

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Photo gallery for Peppers The Hills Lodge

Lobby lounge
Superior Room (Bath & Balcony) | Premium bedding, pillowtop beds, in-room safe, desk
Couples treatment rooms, body treatments, hot stone massages
Indoor wedding
Breakfast and dinner served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154
  • Place, Norwest Business Park
    ‪1 min walk‬
  • Place, Castle Hill Country Club
    ‪10 min walk‬
  • Place, Hillsong Church
    ‪16 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Room (Bath & Balcony)

Superior Room (Bath & Balcony) | Premium bedding, pillowtop beds, in-room safe, desk

Superior Room (Bath & Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 Queen Bed

9.4 out of 10
Exceptional
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, Multiple Beds

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Lodge)

Suite (Lodge) | Premium bedding, pillowtop beds, in-room safe, desk

Suite (Lodge)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Sydney

Located in Castle Hill, Peppers The Hills Lodge is adjacent to Norwest Business Park and within a mile (2 km) of Castle Hill Country Club. This 97-room, 4.5-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Norwest Business Park - 1 min walk - 0.1 miles
  • Museums Discovery Centre - 9 min walk - 0.5 miles
  • Castle Hill Country Club - 10 min walk - 0.6 miles
  • Hillsong Church - 16 min walk - 0.9 miles
  • Norwest Private Hospital - 6 min drive - 2.2 miles

Getting around

  • Sydney Marayong Station - 8 min drive
  • Norwest Station - 15 min walk
  • Sydney Airport (SYD) - 53 min drive

Restaurants

  • ‪Kn Cafe & Co - ‬11 min walk
  • ‪Nexus Cafe - ‬8 min walk
  • ‪Gloria Jean's Coffees - ‬7 min walk
  • ‪Subway - ‬11 min walk
  • ‪Coffee Traders - ‬10 min walk

About this property

Peppers The Hills Lodge

Guests staying at Peppers The Hills Lodge enjoy access to a full-service spa, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include meeting rooms, a conference center, and a seasonal outdoor pool.
55-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, electric kettles, and laptop-compatible safes are other standard amenities.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Nobles Restaurant and Bar

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference center (1,938 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1984
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Tudor architecture

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for AUD 20.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from October to March.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge

Frequently asked questions

Are free cancellation options available at Peppers The Hills Lodge?

Peppers The Hills Lodge provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Peppers The Hills Lodge?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Peppers The Hills Lodge on Apr 26, 2026 start from $129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Peppers The Hills Lodge?

This hotel is situated in Castle Hill within a short 17-minute walk of Castle Hill Country Club. You'll also find Bella Vista Farm and Castle Towers Shopping Centre within a short drive.

Is there parking available at Peppers The Hills Lodge?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible parking are also available for guests.

Is there a spa at Peppers The Hills Lodge?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, body wraps, and couples treatments. The spa is not open daily but only on select days.

Does Peppers The Hills Lodge have luxury amenities?

Yes, guests can indulge in luxuries such as a seasonal outdoor pool, a restaurant, and deep-tissue massages at this hotel.

Does Peppers The Hills Lodge have a casino on the premises?

No, Peppers The Hills Lodge doesn't have a casino.

Will I find an indoor pool at Peppers The Hills Lodge?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from October until March.

What do couples enjoy most about Peppers The Hills Lodge?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and a full-service spa.

Are there hot tubs at Peppers The Hills Lodge?

No, this hotel doesn't have a spa tub.

Does Peppers The Hills Lodge have a restaurant that serves breakfast?

Yes, Peppers The Hills Lodge serves a cooked-to-order breakfast for a surcharge each morning at Nobles Restaurant and Bar.

Will Peppers The Hills Lodge allow pets to stay for free?

No, pets aren't allowed at Peppers The Hills Lodge though service animals are welcome.

Are there connecting rooms at Peppers The Hills Lodge?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Peppers The Hills Lodge?

The closest major airport to Peppers The Hills Lodge is Sydney Airport (SYD), which is about 18 mi away.

Are there rooms with balconies at Peppers The Hills Lodge?

Yes, some guestrooms at Peppers The Hills Lodge offer a balcony.

Does Peppers The Hills Lodge offer wedding services?

There are wedding services available at Peppers The Hills Lodge if that's in your vacation plans.

Peppers The Hills Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 655 out of 988 reviews
Rating 8 - Good. 256 out of 988 reviews
Rating 6 - Okay. 60 out of 988 reviews
Rating 4 - Poor. 7 out of 988 reviews
Rating 2 - Terrible. 10 out of 988 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

The property was beautiful and the staff was very helpful in getting us extra things like tissues and extra cups. It was nice to have a guest laundry because we ended up having to do multiple loads.
Stayed 3 nights in Dec 2025

8/10 Good

Kerrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very elegant and charming hotel. Friendly and welcoming staff. I didn’t have time to explore the amenities, but will definitely be back when next in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Abbas

Stayed 1 night in Nov 2025

10/10 Excellent

Terri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of rooms and parking available. Breakfast could of had more variety. The rooms are comfortable and clean. Staff were very nice and professional..i would stay here again
Stayed 1 night in Nov 2025

10/10 Excellent

Jarrod

Stayed 1 night in Nov 2025

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Comfortable room&bed, spacious and clean, breakfast included in the price and secure parking. Friendly staff, will def rebook another visit, thank you
Stayed 1 night in Nov 2025

8/10 Good

Trish

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly welcoming staff, clean spacious room and very comfy bed
Stayed 1 night in Nov 2025

10/10 Excellent

Janna

Stayed 1 night in Nov 2025

10/10 Excellent

Geoffrey, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
There for a work trip - the perfect spot, quiet, convenient & close to outside dining options.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking. Clean room. Great staff.
Stayed 1 night in Nov 2025

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Our 2 night stay was enjoyable
Stayed 2 nights in Oct 2025

10/10 Excellent

Loren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel stays..ever. The staff especially were so fantastic, helpful, and accommodating.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Neil

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Lodge in the area.
Stayed 1 night in Oct 2025

6/10 Okay

Amy

Traveled with family
Disliked: Property conditions & facilities
- Room facilities were outdated and in need of updating/repair (particularly in bathroom) - Housekeeping staff entered room for cleaning despite ‘do not disturb’ sign being on door - Pool was nice - Flat screen TV but not smart TV - Early morning external alarm on property sounded every day during our 5 night stay (generally before sunrise and often on multiple occasions) - No disability access to 1st floor rooms - Internal fridge accessories cracked
Stayed 5 nights in Oct 2025

10/10 Excellent

Donghyeon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOM/KIND STAFF/ BEST SERVICE
Stayed 2 nights in Oct 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This spot was fantastic and suited our needs.
Stayed 1 night in Sep 2025

6/10 Okay

Kan Miki

Stayed 3 nights in Sep 2025

10/10 Excellent

Ebony

Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen, Dural

Liked: Cleanliness, staff & service, property conditions & facilities
Old school hospitality
Stayed 1 night in Sep 2025

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

KIMBERLEY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful place. Great big carpark. My room was clean and very spacious. I was also very happy with the price of the stay. We only stayed one night as were were just passing through but i would be happy to stay again. The lodge was in a suprisingly location but it was nice and close to shopping complexes and lots of food options. 24hr reception. We had no problems.
Stayed 1 night in Sep 2025

6/10 Okay

Luke

Traveled with family
Disliked: Staff & service

Average stay

It was average. It was advertised as having a heated pool, but when we asked, it was solar powered and being cleaned, so we weren’t able to use it. There was no wifi in the room. There was a note in the room to say what network to connect to, we called reception to ask, the receptionist sighed and said it’s not working. No apology, and poor delivery. We arrived early, my husband asked could we check in (3pm feels late for a check in), the same receptionist wasn’t too keen to help. I called beforehand to ask if the kitchenette in the room had pots and pans, the reception said “probably not”. There were pots and pans in the room, which would have changed our plans slightly as we have a toddler. I’ve worked in hotels and it seemed they just had poor reception staff. When we checked out, we spoke to a lovely woman - so maybe it was just bad luck Not worth the money
Stayed 1 night in Sep 2025

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In a nice place. well maintained.
Stayed 3 nights in Sep 2025

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