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Peppers The Hills Lodge

Property class: 4.5

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Photo gallery for Peppers The Hills Lodge

A woman with a suitcase walking through a hotel corridor with glass doors leading to an outdoor seating area.
A hotel with a swimming pool, lounge chairs, and umbrellas.
A glass-enclosed dining area with tables set for a meal, surrounded by potted plants.
A dining table set with chairs, a vase with flowers, and a window with a view of trees and a brick wall.
A traditional building with multiple roofs, surrounded by well-maintained gardens and a clear view of the surrounding landscape.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW, 2154
  • Place, Norwest Business Park
    ‪1 min walk‬
  • Place, Castle Hill Country Club
    ‪12 min walk‬
  • Place, Hillsong Church
    ‪19 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪38 min drive‬

Room options

View all photos for Superior Room (Bath & Balcony)

A hotel room with a bed, a sofa, a desk, a chair, a small table, and a TV mounted on the wall.

Superior Room (Bath & Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 Queen Bed

A hotel room with a large bed, a sofa, two bedside tables, a lamp, a clock, and a framed picture on the wall.

Premium Room, 1 Queen Bed

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, Multiple Beds

A hotel room with two beds, a desk, a chair, a lamp, and a vase with flowers.

Premium Room, Multiple Beds

9.8 out of 10
Exceptional
(9 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

A hotel room with a bed, a sofa, a small table, and a window with curtains.

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite (Lodge)

A modern living room with a grey sofa, two side tables with lamps, a glass coffee table, and a black and white patterned rug.

Suite (Lodge)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Superior Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Sydney

Located in Castle Hill, Peppers The Hills Lodge is adjacent to Norwest Business Park and within a mile (2 km) of Castle Hill Country Club. This 97-room, 4.5-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Norwest Business Park - 1 min walk - 0.1 miles
  • Museums Discovery Centre - 9 min walk - 0.5 miles
  • Castle Hill Country Club - 12 min walk - 0.7 miles
  • Hillsong Church - 19 min walk - 1.0 mile
  • Hills Basketball Stadium - 19 min walk - 1.0 mile

Getting around

  • Sydney Marayong Station - 8 min drive
  • Norwest Station - 15 min walk
  • Sydney Airport (SYD) - 53 min drive

Restaurants

  • ‪Beanmeister Cafe - ‬10 min walk
  • ‪Ribs & Burgers - ‬19 min walk
  • ‪Chatime - ‬17 min walk
  • ‪Nexus Cafe - ‬10 min walk
  • Mitran Da Dhaba Glassy Junction

About this property

Peppers The Hills Lodge

Guests staying at Peppers The Hills Lodge enjoy access to a full-service spa, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include meeting rooms, a conference center, and a seasonal outdoor pool.
55-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, electric kettles, and laptop-compatible safes are other standard amenities.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is open select days.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Nobles Restaurant and Bar

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference center (1,938 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1984
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Tudor architecture

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for AUD 20.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from October to March.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property class

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge

Frequently asked questions

Are free cancellation options available at Peppers The Hills Lodge?

Peppers The Hills Lodge provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Peppers The Hills Lodge?

As of Aug 15, 2026, prices found for a 1-night stay for 2 adults at Peppers The Hills Lodge on Sep 11, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Peppers The Hills Lodge?

This hotel is situated in Castle Hill within a short 17-minute walk of Castle Hill Country Club. You'll also find Bella Vista Farm and Castle Towers Shopping Centre within a short drive.

Is there parking available at Peppers The Hills Lodge?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible parking are also available for guests.

Is there a spa at Peppers The Hills Lodge?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, body wraps, and couples treatments. The spa is not open daily but only on select days.

Does Peppers The Hills Lodge have luxury amenities?

Yes, guests can indulge in luxuries such as a seasonal outdoor pool, a restaurant, and Swedish massages at this hotel.

Does Peppers The Hills Lodge have a casino on the premises?

No, Peppers The Hills Lodge doesn't have a casino.

Will I find an indoor pool at Peppers The Hills Lodge?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from October until March.

What do couples enjoy most about Peppers The Hills Lodge?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and a full-service spa.

Are there hot tubs at Peppers The Hills Lodge?

No, this hotel doesn't have a spa tub.

Does Peppers The Hills Lodge have a restaurant that serves breakfast?

Yes, Peppers The Hills Lodge serves a cooked-to-order breakfast for a surcharge each morning at Nobles Restaurant and Bar.

Will Peppers The Hills Lodge allow pets to stay for free?

No, pets aren't allowed at Peppers The Hills Lodge though service animals are welcome.

Are there connecting rooms at Peppers The Hills Lodge?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Peppers The Hills Lodge?

The closest major airport to Peppers The Hills Lodge is Western Sydney Intl. Airport (WSI), which is 26.9 mi away (45 minutes by car). Another top airport is Sydney Airport (SYD), which is around 18 mi away.

Are there rooms with balconies at Peppers The Hills Lodge?

Yes, some guestrooms at Peppers The Hills Lodge offer a balcony.

Does Peppers The Hills Lodge offer wedding services?

There are wedding services available at Peppers The Hills Lodge if that's in your vacation plans.

Peppers The Hills Lodge Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 60 out of 1000 reviews
Rating 4 - Poor. 7 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot, nice rooms and great amenities.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Alida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff and exceptionally appointed facility.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Staff are lovely. Food was very good, room was very clean.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and lovely place to stay highly recommend
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
There for a work trip - the perfect spot, quiet, convenient & close to outside dining options.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Our 2 night stay was enjoyable
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Trish

Liked: Cleanliness, amenities, property conditions & facilities
Friendly welcoming staff, clean spacious room and very comfy bed
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Spotless rooms. British cottage like accommodation.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

John F

Liked: Cleanliness, staff & service, amenities
Very clean, lovely food and friendly staff. I enjoyed my stay. Thank you
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable rooms and enjoyable breakfast
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, soft beds, staff, food and parking excellent. Would stay again.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Lodge in the area.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This spot was fantastic and suited our needs.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

kate

Liked: Cleanliness, amenities, property conditions & facilities
Was all great
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities
Comfortable room&bed, spacious and clean, breakfast included in the price and secure parking. Friendly staff, will def rebook another visit, thank you
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Ashwin

Liked: Cleanliness, staff & service
Room are basic compared to the price. Breakfast is limited in variety. Very courteous and considerate staff!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Alison

Great room and common areas. Efficient staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel stays..ever. The staff especially were so fantastic, helpful, and accommodating.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, loved our stay.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Donghyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOM/KIND STAFF/ BEST SERVICE
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Steaven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the stay

It was great as always, staff are friendly and helpful.
Stayed 1 night in Sep 2025