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Wyndham Garden Suzhou

4.5 out of 5.0

Recent guest reviews

This hotel is very old, the carpets have stains and holes in them. The room permits smoking, and they even provided matches and an ashtray in each room. The rounded window frame gave me a splinter, and paint was chipping out from everywhere on it. The breakfast, however is a whole different story. There is a good amount of variety, and there are fresh dragonfruit and watermelon. Also, when you visit, please try the delicious Kiwi Juice.

We only had one night in this hotel but it wasn't up to the standard of most of the others we stayed in during our China trip. Whilst the room was quite comfortable, the decor is a bit dated. The offerings at breakfast were very average and service was poor in the restaurant. It's well located.

I stayed at this hotel for 2 nights recently and I have mixed feelings about it for the following reasons; Pros My superior room was a good size, well maintained and clean and had a comfortable bed. Excellent location; you can walk to many places from the hotel. The hotel is within walking distance of a subway to get to and from the main train station. The staff are friendly although not much English is spoken (not that it should be however it would be helpful) Cons Smoking is permitted in the hotel and stinks in the corridors. They try to mask the smell with copious amounts of cleaning fluid - which makes it smell worse! This is after China introduced the no-smoking policy! My room was at the back of the hotel and had 2 double glazed windows which unfortunately did not drown out the bass from the nightclub(s) underneath/in the alley alongside the hotel and was annoying! I was on a high floor too! The swimming pool was not open and there was no outdoor space to sit when I just wanted to read my book for an hour. So I sat at the front of the hotel and being a 'foreigner' was stared at the whole time I was there. The hotel was eerily quiet and didn't really have an atmosphere, with no one in the lounge or restaurant on both evenings I was there, or at all through the day to be honest. Although breakfast seemed to attract more people. This hotel seems a hotspot for those staying 1 night whilst on a tour. While my room was nice the noise from the nightclub(s) and smell of smoke/cleaning products throughout the hotel were a problem for me and for that reason I wouldn't return unless they did something about it.

We went on a Sinorama tour and all our hotels where great except this one. But this one had a great location for walking, shopping and touring. The fridge didn't work, aircondition didn't work well. There was a window but it opened on to the noisy Main Street. Our room was a little small but the bed had a pillow top which made it very comfortable. Oh and the blow dryer didn't work. They were a little cheap on the breakfast buffet. They didn't refill when trays where almost empty and they had less choice than the other hotels we stayed in. The room was clean and I would stay here again because of the great location.

This hotel was known by other names before, Marco Polo previously. The best part of this hotel is that it is very centrally located, in the vincinity of the main walking street (观前街) in old Suzhou city area. It is very easily accessible by public transport (less than 100m from LeQiao Subway Station乐桥地铁站), by bus and by taxi. The down part of this hotel is that it is just a so-so 4 star hotel and it is an old hotel compared to all the 5 star hotels springing up in Suzhou. We found that the restroom floor was wet with pools of water but yet was not able to locate the source. We stayed for one night and the convenience beats all the slight discomfort we have to deal with. Would recommend this hotel for its location and value for money.

This hotel is in a good central location in Suzhou city, near to the subway system and also with many restaurants and tourist facilities in easy walking distance. The rooms were of very good standard for Chinese hotels, with softer style beds, excellent internet and clean room set-up. The business centre and the front desk people were also well trained and provided very good service levels for Chinese hotels. In particular, the concierge was well tuned to getting essential business travel requests like inter-city train tickets. Of all the many hotels I have stayed in China, this was certainly one of the best managed from a western business person viewpoint.

I had a nice, clean spacious room! Would recommend the location! Very centrally located! Near many shops and restaurants! Food is mediocre, but lots of other choices available! Great for kids! Kids play room near the restaurant, bar and common areas smelled of smoke, but hey it is China after all!

Looked impressive from the outside but that's just a facade. Inside the rooms were tiny, very dirty, the carpets needed cleaning desperately, the smell of cigarettes was in all the rooms of our group. Television didn't work in some rooms, refrigerator didn't work in ours and the air conditioner didn't work in others? Probably time for some serious maintenance. The shower leaked all over the floor even though it has just recently been siliconed (in white)? The toilet downstairs from reception is probably the cleanest you will use in the area. Staff are polite. Breakfast was terrible and had to be reheated 3 times, they forgot to put the warmers back on at 7.45am so food was cold! Would not advise anyone to stay there....

On our trip to Suzhou we stayed at the Wyndham Garden hotel and the hotel was modern and comfortable. It was already all decked out for the Holidays, Christmas tree and all. It has an excellent location as it is very near a whole pedestrian area with lots of shops that were open late into the evening, restaurants and even a kareoke bar next door. The room temperature could not be adjusted from the room and although cold outside, we found it a bit warm. When we tried to adjust the thermostat and did not work, we called reception and were told to open the window as it is centrally controlled. The bed and pillows were very comfortable and it had a beautiful bathroom. They have a breakfast buffet but although they had a lot of food, much of it was not what Westerners are used to eating for breakfast and the coffee was only warm. As the hotel was part of a package, we are not sure of the price per room. We would stay there again if in Suzhou.

This was the least impressive hotel on our trip, small rooms, dirty carpets and weird bathroom setup, toilet is in its own glass room next to the shower. As we were only here overnight and breakfast it wasn't a huge issue.

818 East Ganjiang Road Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Health club

Located in Suzhou City Centre, Wyndham Garden Suzhou is within a 10-minute stroll of sights such as Metro Shopping Mall and Xuanmiao Temple. This 289-room, 4.5-star hotel has conveniences like free in-room WiFi, free self parking, and a health club. Located centrally in Suzhou, it's also near Suzhou Pingtan Museum and Master of the Nets Garden.


Dining

Enjoy dining at ADD Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

The 289 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include private yards, refrigerators, and minibars.


Property features

Wyndham Garden Suzhou offers a health club, a sauna, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include 10 meeting rooms, conference space, and a business center.

Room options

Twin Room, 2 Double Beds, City View

Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 261 reviews