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Swissotel Kunshan

4.5 out of 5.0

Recent guest reviews

My friends in the Hotel are Mary, Felicia, Cherry, Jerry, Ira, Vicky, Cathy, Helen. Unbelievable great is their service which makes my stay everytime to a pleasure. In all kind of questions everyone helps. I appreciate this!

I have stayed at the Swissotel Kunshan a number of times on business. The hotel, staff and location are excellent for business visits in and around Kunshan. The hotel is spacious, rooms are extremely well presented with very good views on both sides of the building. Food to suit all tastes is available, the sushi bar is fantastic. Situated close to the river in the centre of town evening walks to bars, shops and restaurants are only a short distance away.

The high standard, modern renovated Bar is unique in the city. Mahesh is an amazing Chef creating delicious food. The General Manager Jesper did a great job with providing such an amazing experience in Kunshan.

Excellent service and accommodations Justin and his staff do a fantastic job. The food is great, location is very good and the hotel is friendly.. I always stay at the Swiss when I am in the Kunshan area

Staffs at business lounge serve me like staying at home, the chef and restaurant staffs are really passionated to serve you. Rich choice of breakfast as well as special treat of dinner choice at Crystal Bar and Restaurant make you feel staying at home.

They bend over backwards to accommodate. Justin and Bennett at the concierge are awesome. Helens staff knows good English and are top notch. The hotel is very nice. The food in the Crystal Bar is very good, compliments to the chef Mahesh. They always remember your name and are willing to try to do anything to make your stay better. Outdoor summer parties once a month are nice. Jasper runs a tight ship :)

I have stayed at this Hotel Many times and it has always kept up with my expectations. on the last trip however saw that there Crystal bar had additional improvements and they had added a kitchen with an pizza oven. Nice improvements. They always keep improving and the chef also makes some new food dishes to try every time.

The best hotel that I`ve stayed in China - Brilliant place, very professional management and staff. It`s like being at home. I would highly recommend staying at this hotel. I`ve been ill for almost a month whilst stayed at the hotel! Tell you what, only family could look after you the way these people did. They made sure I have doctor looking after me every day if needed as well as taking me to the local hospital to make sure I see and receive the right treatment. The Crystal bar and restaurant, I’m gonna miss those places the deliciously brilliant food and pints of Carlsberg at the bar. Special thanks to Sue, general manager Jasper, Kate,Andy, the chefs, the FD manager Helen and all other staff.. Thank you xxx

What a great Time we had over the weekend! Great food, great service, Excellent facilities, and the service staff were truly amazing! And special thanks to Jesper, the general manager, his Chefs and housekeeping staff who all made our stay even more memorable! The buffets were lush and had something for everyone, the Chinese cuisine was spot on and their dry aged steaks promised to be mouthwatering (I didn't have the chance THIS time!) Highly recommended!

This was our first trip to China and a friend from Duke Khunshan University (the reason we are here) suggested the Swissotel in Kunshan. She was spot on! We have been here for six days and this is a great hotel. The third best thing about this hotel is the world class facilities, the grounds are wonderful and well-maintained - safe, clean, modern, all the facilities, technology, etc. etc. - all that you would want and expect from a really nice place. The second best aspect of the hotel is the way they combine Chinese with European and American styles, food, etc. etc. You can have genuine Chinese food at the breakfast buffet and sit accross from your family eating an all-American breakfast. The day before yesterday, a gentleman next to us was eating a completely English breakfast from the same buffet - and the food is excellent and plentiful. Speaking of food, don't miss going to the steakhouse (part of the bar), the beef is dry aged and wonderful and ask for Maddy's world famous french fries with white truffle sauce. They are amazing and Maddy is great Chef who truly loves his work and it shows - professional and friendly, what a great guy. OK, speaking of the staff.......on to the best aspect of the hotel. The absolute best part of the hotel is simple - the staff. So many "great" hotels miss this, but you can have the finest facilities in the wrold, but the real mark of a truly great hotel is the staff. Swissotel has an amazing staff. The entire team is great, Justin, the head Concierge, with his teammates Bert and Bennett, who all head up the team effort to act simutaneously as friends, family and professional guides - can arrange anything that you might want and are always happy to help. They make it feel like you are the only person staying in the hotel. Bennett went out of his way to take us to Nanjing for an entire day. He really did a truly great job and showed us how to use the metro, the bullet train (which is far nicer than the TGV), how to order real Chinese food and showed us arround Nanjing (reviews of those sites to follow). Bennett made what would have been a difficult day for us to try to fit in a tour of Nanjing by oursleves into a perfectly smooth trip and learning experience. The insight into daily Chinese life was incredible. If you have not driven in Shanghai, get ready to hold onto your seat - the driving is crazy, like Athens or Paris - few rules, none for the mopeds, and people going a million different directions - but Swiissotel has this covered with their drivers, ours has been Tony and he is a thorough professional. No worries at all, Tony masterfully reroutes around bad trffic and drives as smooth as silk. Also, Ira and Jerry work in the executive suite and will help with any office needs that you have - fantasic and friendly. But beside the professional members of the staff that you meet and interact with, the entire staff is friendly and working hard to make everything be at a world class level. All of this and a great location as well. I will be based here for a couple weeks and will follow-up after I leave with any further comments and suggestions, but put this on your list of a great palce to stay in Metroplitian Shanghai.

Room options

Classic Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Room, 1 King Bed, Garden View (Swiss Business Advantage Room)

King 1 | Sleeps 3

Premier Suite, 1 King Bed, River View

King 1 | Sleeps 3

Room, 1 King Bed, River View (Swiss Executive Room)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 422 reviews