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Kempinski Hotel Suzhou

5.0 out of 5.0

Recent guest reviews

Just back to here again. The whole period of the stay was just fine. The property was a little far away from the attractions, and no public transportation services nearby, like metro and buses, comparing other brands, such as Hyatt and Inter Continental. Anyway, I consider the property better than some other Kempinski properties in China, such as K-Shenyang, One Executives Suites at Shanghai. Thank you, Kempinski Suzhou.

I only had a short stay, but I was impressed. very spacious rooms, with stunning view. The lakes & the golf course are turning this into a real resort. Some downsides: the check in check out process takes a whole lot of time...

Check in was horrendous- people pushing past trying to get the staff attention- no concept of queueing- neither did the staff insist that as I had been waiting longer I should be seen first. Once seen they then didn't know how to use the credit card machine (insisting I use a Chinese bank card as they didn't accept international (really, Kempinski?). Fortunately, I do have one, but they advised me as it was a debit card, that I wouldn't be able to use room service, which wasn't really a problem, but they were just so downright rude about it. The hotel is in the middle of nowhere, so you can use the restaurant if you don't fancy a taxi ride (and the taxi drivers in Suzhou, like most Chinese cities, have no idea where they're going, or how to drive a car, for that matter). The staff in the restaurant were ok, but it was just so crowded, and the choice, understandably, was for Chinese guests, rather than international, so I didn't fancy much of what was on offer (although a good chance to try Chinese food). Rooms are a bit, well, tatty, and if they could just spare a repairman for about an hour, it would make a big difference (wonky light fittings, curtains not closing properly, bathroom in need of a deep clean). The lake setting is quite stunning however, and well worth venturing out to see. The hotel is fine, but don't expect anything special-it has no attention to detail, and the staff need to be trained on how to welcome guests. This falls well short of what a 5* standard hotel should be.

Spent a weekend in the hotel with family and friends in hot summer. Plus + Absolutely fantastic location - sits in a secluded area between Jinji and Dushu Lake + Very generously spaced room for family with kid(s), especially the bathroom + Full of indoor/outdoor activities for kids - pool, playgrounds, garden by the lake for a nice walk to name a few + Paulaner brewery in the building for a nice and relaxed drink + Free give-away candies in the lobby made quite a day for the kids Minus - Mediocre services - but I will give them the benefit of doubt - maybe its just too packed in summer break - Lobby looked miserable with all the construction works (set up for some sort of conference I guess but shouldn't it take place behind the scene?). I liked the hotel and its location for vacation. But details should have been given way more attention.

Just a one night stay while passing thru on business. We were warmly greeted at the door, front desk check-in was quick and professional. Room had all of the necessary requirements for a traveling businessman. View from the room was striking WiFi connection did not require password Great breakfast then back on the road

The Kempinski Hotel is a beautiful hotel situated next to a lake, but quite far from town. It has a sense of luxury as we walked in. We booked a room with large bed, and the bed was really large and comfortable. The breakfast at the coffee house had lots of selection and was great. We had dinner at Paulaner and thoroughly enjoyed it too! Highly recommended! On the second night, the room smelt smoky (even though we had requested for non-smoking room), so I requested for a ioniser. I think either they don't have it or they didn't understand me. She came with air freshener and opened the window to air the room. It was a mistake as we were bitten by mosquitos! We didn't think that mosquitoes would come up to the 12th floor! Bad mistake!

The view from the room is stunning to the big lake, sometimes even with sail boats. Large rooms, well equipped, big bathroom. Only you hear pretty much everything what happens in the hallway. Don't miss out the Paulaner Beergarden and a stroll at the Lake Front.

we stayed there in November 2016, the staff was very nice and the location was great ! its is a huge building nicely done and the food was very good too. We strongly recommend a visit , Suzhou hás great and historical placês to visit , we just loved !

Way below standard health club closed pool not functional restraints bad unless you a German beer drinker, happy hour serves day old food, club floor check out not working forcing me to lug my luggage all the way down no help provided

I have stayed at this hotel first time for business reasons. This hotel is located at great place, in very nice and quiet area, close to nice lake. I had no too much time to investigate a neighbourhood but just a few from window is excellent. Rooms are big and bed is very comfortable. Bathroom is also big a pretty well furnished. Breakfast is rich with really wide selection. There is also good Paulaner Bräuhaus restaurant were we spent a good time with good German bier, listening a life western music. No time to check Gym or Spa. Btw there is also golf course nearby, but it is not my favourite sport. Unfortunately distance to Pudong airport is really big and you need to reserve a plenty for transfer. I recommend this hotel and it ration between costs and service provided is really good.

1 Guobin Rd, Suzhou Industrial Park Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Located in Wuzhong, Kempinski Hotel Suzhou is 1.7 mi (2.7 km) from Jinji Lake and within a 15-minute drive of Ferris Wheel Paradise. This 458-room, 5-star hotel has a marina, a full-service spa, and 3 restaurants. DuShu Lake and Yuanrong Times Square are also near this Suzhou hotel.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning off right with full breakfast served for a fee.


Rooms

All of Kempinski Hotel Suzhou's 458 soundproofed rooms provide washers/dryers, full-sized refrigerators/freezers, and minibars. Guests can expect 40-inch LCD TVs with satellite channels and video-game consoles, along with free WiFi and wired Internet. Select Comfort beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and free bottled water are also available.


Property features

Guests of Kempinski Hotel Suzhou have access to a marina, a full-service spa, and an indoor pool. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, 10 spa tubs, and a sauna.

Room options

Deluxe Room, Lake View

King 1 | Twin 2 | Sleeps 3

Panoramic Suite, 1 King Bed

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 3

Executive Golf View, King/Twin Room

King 1 | Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 405 reviews