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Crowne Plaza Changshu

4.0 out of 5.0

Recent guest reviews

Hotel is decently located with good amenities. Restaurant has more of Chinese food than that for Continental food. Overall satisfactory. It was located to a place not far off from my Area of work. Not much things for spending your leisure time.

Stay here for three nights for business. Hotel is quite. The room very comfortable, spacious. Good breakfast with not so much dishes but it is fine. We have dinner at 2nd floor in "banquet reception" and it was very nice. In order hand, the buffet menu at 1st floor is quite poor mainly with chineese dishes.

Stayed on 11th floor, quiet, with firm bed. Pros: Convenient if you have business in area, English speaking staff, dining options Cons: Carpets covered in stains throughout hotel, nothing else nearby, unreasonably loud "entertainment" in lobby/bar in evening

All staff are good english speakers (including the cooks, it was amazing), and extremely friendly and helpfull. The 2 Dutch interns were very nice and professional, wishing them the best in their future career. Room was spotless, spacious and well appointed. Dinner buffet was actually offering decent choices and the breakfast buffet was efficient and well catered. Noiseless and dark rooms, all a good start for a restful sleep. Check in and check out were swift and staff was friendly. I would highly recommand any person planning to do business there to avoid Zhangjiagang hotels and instead do the 45 minutes drives to Changshu.

Nice place would probably give it 3.5 stars if I could. Food was very good. Room was worn and showing a lot of wear. Bed is very firm for a US chain hotel but typical for China. Stayed on the executive level. No longer serve breakfast and not even open until the evening for a couple short hours for hors d'oeuvres. Pool was closed for repairs. Unfortunately the only option in Changshu as far as I know for an upper scale US brand.

I stayed here for 3 nights to attend one seminar of industrail function. Nice hotel for such events. Rooms, food and staff are good. Could be better if there is Indian some Thai and Indian dishes Little away from city centre

The hotel is getting old and a bit outdated. There was mold on the walls some places and the wallpaper was coming off both in the room and in common areas. In addition it was freezing and all the employees was wearing their coats inside. The room however was nice and warm. My colleague and I went to the spa and were asked if we wanted to take the massage together in the same room, which we agreed on. The atmosphere was nice, but the two girls giving the massage did not stop talking to each other, making it a bit difficult to relax. There was live music in the lobby right next to the restaurant. The music was so loud that it was impossible to talk and we ended up taking the dinner in the ballroom instead which was freezing, not very cosy and with TV's on in the background. The food was good, we had a selection of Chinese dishes. All in all the hotel is not the best, but still the selection is not great in Changshu and it will cover most of your needs.

I was in Changshu just for one night. A reservation was supposed to have been made for me by the company I was there to visit. They couldn't find the reservation, but they seemed to give me the rate that I was supposed to have and this was done fairly easily. This struck me as better than typical service in China that they dealt with it quickly. The room was very comfortable and clean. It was very quiet in the room with no noise coming from outside and I didn't hear loud noise from the hall or other rooms. The wifi connection was strong in my room. There were some stains on the carpet, which at this type of hotel you don't expect. The overhead shower head wasn't working, so the hand-held one which was a minor inconvenience. I ate in the restaurant and the food options were good with Asian and Western items. Service was prompt and they managed our orders in English well. Finally, I was trying to get two taxis, one for myself and one for a colleague. It took over 15 minutes for the concierge to manage this even while we saw some out on the road in front of the hotel. They could have come up with a better system. So, not a bad stay and it wouldn't surprise me that this was the best of the foreign quality hotels. However, it's not great when you consider what this chain of hotels usually offers. The quality for cost was decent and I'd definitely be willing to stay here again. And it was above average service for a Chinese hotel.

It's my second time to stayed in this hotel. This hotel is value for the money. Offers free welcome drinks and they have very reasonable 122 CNY buffet dinner. I enjoyed the lamb and mini lobster. The hotel also offers membership that could earn points during stays.

Great place to stay in Changshu. Although it is away from the commercial center but Hotel is equipped enough to take care of your food and leisure needs. Rooms are spacious and sleep quality is very good. Staff is helpful and knows a bit of English as well.

No.6 Kai Yuan Avenue Suzhou Jiangsu

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Crowne Plaza Changshu is located 4.1 mi (6.6 km) from Changshu Museum and 9.5 mi (15.3 km) from Jiangsu Yushan Mountain National Forest Park. This 269-room, 4-star hotel has an indoor pool along with free in-room WiFi and a health club. It's in central Suzhou and also 14.5 mi (23.3 km) from Changshu Binjiang Park.


In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. You can get a quick energy boost at the coffee shop/café.


All of Crowne Plaza Changshu's 269 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes, ironing boards, and desks are other standard amenities.

Property features

At Crowne Plaza Changshu, guests enjoy an indoor pool, a health club, and a sauna. You can take advantage of valet parking for a fee, along with an airport shuttle for a fee (available on request). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 160 reviews