Family Resorts in Suttons Bay, Suttons Bay

"Found feces floating in the pool from a toddler and parent who left the pool before us. Reported this to the front desk and lady was rude. Provided solution was “don’t you have a car? Can’t you go to the sister hotel and use their pool?” Was implied I would just walk in swimsuits with my kids on the sidewalk in the rain and 43 degree weather? Then rudely suggested I drive. It was her attitude and mood directed toward me over a situation that was not my fault. Not to mention we were swimming in someone’s feces. Mad. Rude rude rude. Other workers were top notch. Hotel was clean and rooms were clean also. Fresh towels and towels for the pool were provided at the front desk. Breakfast delivered timely and accurate. That one staff was so rude and did not make it right. Would like to be compensated in some way for that and not being able to utilize the pool. Would like a refund for Saturday night of our stay."

"This is our 5th or 6th stay at The Delamar, and it gets better each time!"

"Yes "