Best Western Frensham Pond Hotel4.0 out of 5.0
Recent guest reviews
A lovely day was had by all, Afternoon Tea for 24 people. Needs were accommodated well. Extra scones and they even made the bride her own plain ham sandwiches Lovely view over the pond ... shame weather was poor but it was still a great view. Can imagine on a hot day it'll be lovely to sit out in the gardens right next to the lake
My daughter's wedding was held at the hotel last weekend. I have nothing but praise for Mala and Prenessa and the entire team at the hotel. During the last year they have guided us every step of the way to enable us to get things right. Myself and our guests had nothing but praise for the catering and smooth running of the function. I certainly would recommend this hotel with it's wonderful location for making a wedding day an unbelievable experience.
Room in an on site adjacent building that had no phone signal and the room wifi was shocking. The room was clean and tidy but not much more. We booked a table for an evening meal. Drinks at the bar was so slow with only one person serving with a poor customer attitude. The waiter did his best and was attentive but the whole eating experience was shockingly slow, was informed that the cook was away. The breakfast was a total failure, order for tea/coffee took an age, not helped by the dismissive attitude of the girl serving us. Food again was slow to be replenished with people waiting. We will look to find and book another hotel as this one is just substandard on service and food.
The hotel is sat in a beautiful place in south England, great if you're there for business, or as a couple. The rooms were all you need, and the breakfast was above par. This is definitely one of the better hotels i've stayed in, especially for the price. I will be returning should I find myself near Frensham again.
DO NOT STAY AT THIS HOTEL, DO NOT LEAVE CREDIT/DEBIT CARD DETAILS AT A BEST WESTERN HOTEL We stayed at the Best Western Frensham Pond from 6th-8th of July, as we were attending a wedding with a group of friends close by. Frensham Pond is in a beautiful location and the hotel had very nice rooms and facilities, however we were very disappointed in almost all aspects of our stay in Frensham pond. Our own experience (detailed below) unfortunately pales in comparison to the disgusting treatment of our close friend. On arriving early evening having driven quite a distance, our friend accidentally walked into a newly cleaned (according to the staff) unmarked full length window, mistaking it for an open doorway. The window cracked, he went straight to reception and let them know, and the staff were very apologetic and asking if he was injured in any way. In spite of this, during the wedding celebrations the following day he received an e mail from the hotel manager telling him they had reviewed cctv and they were charging him over £900 pounds as they felt he had broken the window on purpose. As he had given his debit card details to the hotel to pay for the room, as is normal practice, they debited the money without his permission. An absolutely disgraceful, dishonest and immoral act. I have known my friend most of my life, he is very respectful, caring and honest family man, and the behaviour of Frensham Pond and Best Western as a company was very upsetting not only for him and his wife, but for all of his friends attending the wedding. Due to this we will not be staying at this hotel again, would not recommend it to anyone, and will be very reluctant to stay at any Best Western facility in the future. Please take this as a warning, do not leave your debit/credit card open with any Best Western hotel, as they have no issue with taking money from your account without your permission. (Our own experience) We booked into a patio room which was as far away from the hotel reception as any other property, and it was immediately apparent there were a number of issues. The pathway was in disrepair and very poorly lit, luckily no injuries occurred. The rooms air conditioning was not working at all, and on a warm summers day our room was hotter than it was outside. After highlighting this to the reception staff they apparently were going to look at it while we were out for dinner. On our return from dinner, it was clear this had not happened as the duty manager asked for the key to go and check out our room. Having said he fixed it, again it was clear this was not the case, as all the windows had been left open, and we were woken throughout the night by the very noisy broken air conditioning. We were fortunately moved to a very nice suite for our second night, however our morning was quite stressful, getting ready for a wedding in an unbearably hot room and having to re-pack our bag so that we could be moved. So disappointed...
Stopped here for the first time when on business to Liss. Lovely location. Just ages in the bar & had a burger. It was locally & fresh with chunky chips. About £13, which is quite reasonable. I stopped in a room with a balacony which was very spacious & lovely decorated. My only complaint is the warm room, we had aircon but it made very little difference. I will definitely stop here again.
15 people for dinner service outstanding as always the food was fantastic best chef in the area rooms lovely thanks again Frensham Pond for delivering a great function with our clients. Looking forward to seeing you again for our company Christmas Party.
Usually stay in Farnham but prices very high for the dates I wanted so pleasantly surprised when I found this hotel. Beautiful location on the banks of Frensham Pond it is so relaxing being close to water. There is a sailing club on the doorstep if you are fortunate enough to spend a few days here. The staff were great. Very attentive and committed to making your stay memorable. Good breakfast overlooking the garden and pond. I will definitely be back.
The location is excellent and the food was too. All the staff were very friendly and helpful. They lose a star because at times there were communication problems which led to some delays and the shower temperature was very erratic. But, overall, I enjoyed my stay there.
Best Western has become a byword for tired old hotels in need of investment. However this one is genuinely one of the best. Very nice fixtures and fittings, generous bedrooms, and good quality bathrooms. Fridge in room, free water, quality all round. However the wifi is atrocious: extremely slow and dropping in and out all the time.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- 24-hour fitness center
Located in Churt, Best Western Frensham Pond Hotel is within a few miles (5 km) of sights such as Frensham Little Pond and Rural Life Centre. This 53-room, 4-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. On a lake, the hotel is also close to Hindhead Golf Club and Alice Holt Forest.
Enjoy a bite to eat at Watermark, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with full breakfast, available for a fee.
All 53 air-conditioned rooms provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and 40-inch LCD TVs. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are also standard.
Renovated in 2015, Best Western Frensham Pond Hotel offers a 24-hour fitness center, free WiFi in public areas, and 3 meeting rooms. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 1121 reviews