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Best Western Frensham Pond Hotel

4.0 out of 5.0

Recent guest reviews

We returned to the hotel for our wedding anniversary as we had such a good overnight stay in June. What a disappointment. More building work going on so the lawn area was affected. We had booked a terrace room and were surrounded on both sides with families with very young children so were awoken very early by children running up and down on the paths and parents shouting out to them. Breakfast was chaos on the Saturday morning, we stood waiting to be seated for over 15 minutes with the 2 staff members totally ignoring us. In the end we were told we had to eat our breakfast in the bar area. It was a low table so difficult to eat at and wasn't set with all that we needed. The staff seemed absolutely oblivious to replenishing food, clearing tables etc, not sure what they were doing, they appeared to be busy achieving not very much at all. Bread wasn't replenished so we couldn't have brown toast and nobody near or by to ask. We were only given coffee for 1 rather than 2 and then when we asked for more once we'd finished our food we were rudely told breakfast has finished you can't have anything else. Staff all extremely miserable and unhelpful with a poor command of spoken English. We had booked for dinner but cancelled our booking on the way out telling the reception staff member that after the breakfast debacle we didn't want to take the chance on a similar experience for our wedding anniversary dinner. No reaction whatsoever or even acknowledgement was given other than "I've cancelled your reservation." We found an excellent pub locally that had a table available thank goodness and had a lovely dinner. What on earth has gone wrong in 2 short months, it was like staying in a completely different hotel? Would we return? No not now, our initial visit was lovely but this weekend was anything but. What a pity?

That's a big pond. And it's beautiful. The hotel sits on the edge of a large body of water, for the sake of accuracy in calling it a lake. The hotel is in the middle of the English countryside with a curious, and fairly loose, Hindu theme. At the front door are two stone elephants. At checkin is a silver Ganesha. I think that's the term. And in the courtyard another even bigger Hindu shrine. It sits oddly in the setting and I failed to ask anyone about it. The rest of the hotel is fairly modern English, they've allowed the Hindu theme to run out of steam. I had Room number 1. Sounds exciting but on the ground floor next to the elevators and the road on the other side, where cars pull up outside the main entrance, it was tolerable. In an area with a poor phone signal I would have hoped for a decent bit of wifi. Nope. Its intermittent signal kept falling off the end of my phone and I had to keep tapping it back on. Which is annoying when watching Netflix. All that said, it's a stunning location. The pond (lake!) has path all around it which makes for a relaxing walk and the lake's beach is spectacular. Some bullet points... Good sized room. Food ok. Burger and chips pretty standard. Poor choice of beers at the bar, unless you enjoy Stella or Fosters. The Boddingtons tasted watered down. I'm not saying it was, but this hotel needs to have a chat with its supplier. The haphazard Hindu theme sort of drifted into the background after a few hours, except now I'm home I really wished I'd asked what that is all about.

We have stayed here about 6 times but this will be our last. It used to be friendly and a relaxing place to stay. However, since our last visit it is now aimed more at business, conferences and weddings. The staff found speaking English to us difficult and we found understanding them even more difficult. We went to have a meal and were told that the chef was cleaning the kitchen and there was no hot food but could order room service!! However at a charge of £10 for two trays and still woudnt be hot food. No apology. When there is a wedding or event on there is no where to sit in the bar area and so you are basically left to sit in your hotel room. The disabled room we booked was not available when we arrived and we were offered a twin bed room, this was not acceptable and then lo and behold our initial room was available after all. The staff are not friendly, except for the wonderful friendly and overworked chambermaids who were lovely. The room was nice except for the fact that when you put the air con on we started coughing and sneezing. When we turned it off we were fine. We used to love staying here with the lovely views, friendly staff at breakfast and the atmosphere but it is not nice here now and the standards of food etc have all slipped. We will not be returning to what used to be a great place. Needs a private function ara to get events out the way so guests staying have somewhere to sit and eat or drink rather than taking it back to room or sitting in lobby. Such a shame!!

Came across this delightful hotel whilst driving around looking for accommodation lt was late when we arrived so the only room available was the best in the house which had a huge terrace on the roof with a gorgeous view of the lake (pond). Although it was early in the year the weather was super. I am not sure I would have felt quite the same in bad weather as the hotel is very isolated. The restaurant was lovely, again with views of the water. The food was very good and the bar had a nice atmosphere. There are conference facilities at the hotel should you be looking for a quiet retreat to do business seminars. All in all a lucky find and a hotel that I hope to return to some day.

We had a lovely afternoon tea for my daughters 15th birthday. Such lovely scones, cakes (enjoyed lots of those!) and sandwiches. Service excellent and an amazing location. Facilities great and would definitely recommend.

Booked afternoon tea with a friend for our mums to celebrate their 80th Birthdays. Tea was disappointing I have to say. I have been to lots of places for afternoon tea and this was not up there with the best. Lots of little things nothing major that I felt I needed to complain on the day & spoil the mum's celebration. Just a few examples:- some of the sandwiches still had crusts on, some of the outside ones were dry, the scones arrived with no cream or jam so after 10 mins waiting I had to call the waiter over. When they arrived without spoons again had to call the waiter over & the jam was fruitless & not good quality. Some of the cakes were lovely, others looked like shop cakes as another reviewer had mentioned. Finally no one came and asked us if we'd like more tea/coffee so again I had to ask. Overall disappointing and so won't be back. It's a shame as the setting is lovely and the staff very pleasant.

We stayed at the Frensham Pond Hotel for five nights and enjoyed every minute. The room was spacious and the air conditioning easily controlled. ( not always the case in many of the hotels I have visited ) The hotel is rightly very popular, as the setting is hard to beat, the view from the restaurant superb. We were impressed by the attitude of all the staff that we met, they were excellent in all respects. We dined in the restaurant and enjoyed our meal very much, although we did find the vegetarian options limited to just one pasta dish. Compared to other restaurants we use we found the cost rather high, We could not understand why £3-75 was added on for our choice of Salmon for example. A less costly alternative was to dine in the bar, and we found the food and service equally good, and when we had a wait for our meal one evening, complementary drinks were brought to us. This was very much appreciated. In brief:- An excellent hotel in a superb location with very good staff. We are planning to return.

The Hotel location, bedrooms, staff and attention to detail were first class. When you book a venue to hold a family wedding, in this case for our daughter Kathryn to Ben, you have obvious worries about how well the venue and staff will handle all that is required, it naturally holds plenty of scope for things to go wrong. Not only did we need to hold a reception at the Hotel but we also wanted it to hold a Civil Wedding ceremony as well. Their Events Coordinator Prenessa Chetty and Events Manager Mala Dowd took all that we needed in their stride making the setting up and later layout and services changes look easy to accomplish when no doubt they weren't. The quality of the food and service was top class, many of our guests, a good number of them 'mature in years' said it was the best Wedding Fayre they had ever experienced and many of them commented on the superb location and outlook. The Frensham Pond Hotel really is an ideal Wedding venue we can thoroughly recommend.

We had a very happy lunch celebrating our Father's 90th birthday for 34 family and friends. We had a meeting before the day to ensure everything was as we were expecting and to make sure it was going to be easy to access for guests ranging from a great grandchild to friends of my Father of a similar age. Everything we asked for was done and nothing was too much of a problem. We had drinks served on the terrace (it was a lovely sunny day luckily) followed by a delicious lunch and wine served by experienced waiting staff. They were running two lunch parties at the same time which they appeared to do with ease. We would certainly chose this venue again; roll on three years and our parents 60th wedding anniversary!

I booked a table about six months ago for a party for my husbands 70th birthday for a family sunday lunch. Today we went into the hotel to check the booking and add more to the reservation. The receptionist changed the numbers without saying anything but we noticed that it had wedding all over the page and a big No Lunch notice in the diary. When we questioned him he looked confused and said that we would be served in a small room by the side of reception not in the main restaurant with the view of the lake. Although they had our phone number nobody had bothered to contact us and the wedding was certainly not in the diary when we booked as the man who took our reservation checked for weddings before he confirmed it. Needless to say we cancelled the booking and are now left with two weeks to find somewhere else. We gave them plenty of time so why could they have not showed us the same courtesy. We will never set foot in that hotel again.

Room options

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Superior Suite, 1 King Bed, Non Smoking, View

King 1 | Sleeps 2

Superior Suite, 1 King Bed, Non Smoking, View

King 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking, View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 1151 reviews