Name: ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Rating: 4.0

Pros: 1. Location: Proximity to the beach, which is very clean and not overcrowded. There are 2 shacks on the beach right outside the hotel property and mostly guests from ITC and Heritage hotel access the beach along with sparse local crowd. 2. Property: Satisfactory. ITC has just took over from Park Hyatt and seems property needs some maintenance to feel like a 5 star property as they charge premium rates. Nothing that will stand out as poor but doesn't meet the standard of a 5 star property. Nice pool, well maintained lawns and 3 restaurants to choose for your food excursions. 3. Staff: Outstanding staff from front desk to room service. We visited during peak season, even though other guests were having issues while checking in (rooms not ready), we had smooth check in. In transition half of the employees have been let go, so issues are attributed to shortage of staff rather than their attitude. Throughout our stay, Samee made sure we had access to all amenities and needs. It was a special event and Samee surprised us with a pleasant gift from ITC. Restaurant staff at Royal Afghan and the the Italian restaurant were lovely as well. Cons: Price: Room rates are premium for the current state of the property else I don't have any complaints about ITC I will highly recommend this place because of the location and wonderful staff that make your stay worthwhile.