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Recent guest reviews

Pros: 1. Location: Proximity to the beach, which is very clean and not overcrowded. There are 2 shacks on the beach right outside the hotel property and mostly guests from ITC and Heritage hotel access the beach along with sparse local crowd. 2. Property: Satisfactory. ITC has just took over from Park Hyatt and seems property needs some maintenance to feel like a 5 star property as they charge premium rates. Nothing that will stand out as poor but doesn't meet the standard of a 5 star property. Nice pool, well maintained lawns and 3 restaurants to choose for your food excursions. 3. Staff: Outstanding staff from front desk to room service. We visited during peak season, even though other guests were having issues while checking in (rooms not ready), we had smooth check in. In transition half of the employees have been let go, so issues are attributed to shortage of staff rather than their attitude. Throughout our stay, Samee made sure we had access to all amenities and needs. It was a special event and Samee surprised us with a pleasant gift from ITC. Restaurant staff at Royal Afghan and the the Italian restaurant were lovely as well. Cons: Price: Room rates are premium for the current state of the property else I don't have any complaints about ITC I will highly recommend this place because of the location and wonderful staff that make your stay worthwhile.

Arossim Beach Cansaulim Goa

Hotel highlights

  • Walking distance to Arossim Beach
  • Free WiFi in public areas
  • Free secured valet and secured self parking
  • Onsite dining

Arossim Beach is a short stroll from ITC Grand Goa, a Luxury Collection Resort & Spa, Goa, and other popular attractions like Uttorda Beach are within a mile (2 km). This 252-room, 5-star resort welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool.


Dining

Relish the Indian cuisine at Kebabs and Kurries, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

The 252 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with a separate bedroom and sitting areas. Guests can expect to find 40-inch LCD TVs with satellite channels. Tempur-Pedic beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are other standard amenities.


Property features

At ITC Grand Goa, a Luxury Collection Resort & Spa, Goa, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and access to locker space. Other amenities at this beach resort include a 24-hour health club, a sauna, and free WiFi in public areas.

Room options

Room, Non Smoking, Sea View

1 King Bed | 2 Twin Beds | Sleeps 3

Suite, 1 Bedroom, Balcony, Lagoon View

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking, Sea View

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking, Sea View (Plunge Pool)

1 King Bed | Sleeps 3

Guest reviews for ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

Everyone (3)
5
Everyone

By on Feb 27, 2020

Review comment responded on Mar 4, 2020

Dear Valued Guest, Greetings from ITC Grand Goa Resort & Spa. Thank you for rating us. Your appreciation will encourage all of us to scale greater heights of excellence. We at ITC Grand Goa, look forward to welcoming you back to Goa soon. Responsibly yours, Bhagwan Balani General Manager ITC Grand Goa Resort & Spa

4
Everyone

Pros: 1. Location: Proximity to the beach, which is very clean and not overcrowded. There are 2 shacks on the beach right outside the hotel property and mostly guests from ITC and Heritage hotel access the beach along with sparse local crowd. 2. Property: Satisfactory. ITC has just took over from Park Hyatt and seems property needs some maintenance to feel like a 5 star property as they charge premium rates. Nothing that will stand out as poor but doesn't meet the standard of a 5 star property. Nice pool, well maintained lawns and 3 restaurants to choose for your food excursions. 3. Staff: Outstanding staff from front desk to room service. We visited during peak season, even though other guests were having issues while checking in (rooms not ready), we had smooth check in. In transition half of the employees have been let go, so issues are attributed to shortage of staff rather than their attitude. Throughout our stay, Samee made sure we had access to all amenities and needs. It was a special event and Samee surprised us with a pleasant gift from ITC. Restaurant staff at Royal Afghan and the the Italian restaurant were lovely as well. Cons: Price: Room rates are premium for the current state of the property else I don't have any complaints about ITC I will highly recommend this place because of the location and wonderful staff that make your stay worthwhile.

By , from NJ,US on Jan 5, 2019

Review comment responded on May 20, 2019

Dear Guest, Greetings from ITC Grand Goa Resort & Spa. At the outset I would like to thank you for choosing ITC Grand Goa Resort & Spa for your stay and for taking the time and making the effort to share your feedback in our survey. I would also like thank you for your appreciation of our associates. We have conveyed your kind appreciation to Samee and staff at Royal Afghan. Your comments certainly motivates all of us to display more such 'Moments of Truth'. I thank you for appreciating our services and offerings and sincerely regret the dissonance that you have reported pertaining to standards. I assure you that this will have my personal attention. We value our relationship with you and while I do understand that this would not take away from your reported experience during your recent stay here, we request you to give us an opportunity to re-instate our credibility. No effort shall be spared to address he cause of the experience reported by you and focus for ensuring a seamless experience for all our valued guests. We look forward to welcoming you back to Goa. Warm Regards, Bhagwan Balani, General Manager ITC Grand Goa Resort & Spa

4
Everyone

By on Nov 25, 2018

Review comment responded on May 20, 2019

Dear Guest, Greetings from ITC Grand Goa Resort & Spa. Thank you for rating us.We look forward to welcoming you back to Goa. Warm Regards, Bhagwan Balani, General Manager ITC Grand Goa Resort & Spa

ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

Arossim Beach, Cansaulim, Goa 403712
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