I prepaid my room and they charged me for the room again when they said it was just a hold for incidentals.
Sammy at check in was so friendly! She’s awesome. Super helpful and accommodating!!! The best ever!
Staff member Tina was very cheerful and professional.
Easy check in. Right next to the Freeway but extremely quiet in the room. Will come again.
The trash from earlier occupancy was kept outside my room 312 and wasn't removed even after I checked out. Location is awesome and a decent hotel for that price point. Nothing to complain.
They advertised that they serve breakfast but all they have is store bought/packed muffins and oats.
Noisy, floors dirty. Not sure if there is pest control but was woken up by a spider running over me
it was ok. no garbage bin in the room which was annoying. But for a business trip lasting a few days where I was essentially out everyday and most nights it was functional and location worked for me.
I stayed for two nights while in Palo Alto on business. The hotel is located right off of 101 but in a quiet area with little traffic noise. Room was small but had everything I needed - comfortable bed, internet, minimal but free breakfast. No in room coffee which is the usual for this chain.
This extended stay hotel is basic. The rooms are kind of drab. The dishware and flatware is minimal and this type of hotel should include a dishwasher. The rates seem high for what you get. The bed is just barely acceptable, but the shower water pressure is good. The staff is very good and very helpful. The location was perfect for reaching my place of work.
This is a reasonable value. The beds were just "ok", but everything else is nice. Not top quality, but I think it is a decent place to stay. Close to freeway. Little kitchenette is nice if you need it. Overall, I would stay here again....which I actually did.
I cooked beef chili for a 49ers tailgate party held on the following day. There was no teflon frying pan, but I was able to keep the ground beef from sticking to the pot. There were plenty of electrical outlets for me to plug in my crock pot and my laptop computer at the same time. The Wi-Fi was easy to access and it ran at a decent speed. The room had good sound insulation from frwy 237 outside.
Todo fue muy silencioso linpio y bastante confortable
Twin Creeks Sports Complex is a short stroll from Extended Stay America Suites San Jose Sunnyvale, and other popular attractions like Yahoo Headquarters are within a couple of miles (3 km). This hotel has 145 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 145 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Weekly housekeeping is available.
At Extended Stay America Suites San Jose Sunnyvale, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.
I prepaid my room and they charged me for the room again when they said it was just a hold for incidentals.
Sammy at check in was so friendly! She’s awesome. Super helpful and accommodating!!! The best ever!
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Sammy went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Staff member Tina was very cheerful and professional.
We are flattered by your very kind review of Extended Stay America. Team members like Tina are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
Easy check in. Right next to the Freeway but extremely quiet in the room. Will come again.
The trash from earlier occupancy was kept outside my room 312 and wasn't removed even after I checked out. Location is awesome and a decent hotel for that price point. Nothing to complain.
Thank you for staying at our hotel. We are unhappy to see the rating and regret the inconvenience caused to you due to the incidental charges. Please know that this hold would be reverted back to your bank account in a week to 10 days. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management